Carpet One

Not the Carpet One franchise I grew up knowing in my hometown in PA. This one was a nightmare to deal with. I made over 8 calls made in the span of a month with no returned call or assistance. Husband calls and they finally call back. Maybe they prefer speaking with the man of the house about matters of the house like the olden days. Not impressed. What’s the point of supporting local business if they don’t support back. Will never recommend nor do business with them again. Hoping for a miracle to get what we need replaced under warranty.

Made a giant mess at my home trying to correct a mistake. They cut a piece of granite in my kitchen sending dust all over my home. All flat surfaces and inside cabinets were covered in granite dust. I got only $ 150 discount for the trouble. Communications with my wife started out hostile and offensive. I would not recommend this company or it’s partners.

A one week countertop project turned into a 2 months. Beside sorry, they didn’t give me discount or anything… Really … This is how u treated your customer? :-(… Taking advantage on a foreigner like me !!! It took too long, it was too much drama, broke the countertop and wood… In the end they fixed but It project was the first thing I did before I moved in and finished last … Really !!! Who knew A small countertop could take over 2 months ??? Anyway, It was a bad choice I could have chosen Fayetteville countertop company… Ps: the Manager, Mary, was very nice lady.

Worst business ever! First they measured my rooms wrong. They gave me a quite which was more than another store, they promised to match the floors for $ 800 more than my other quote. I thought it was worth it. Then the workers didn’t show up two days in a row. Then when they did show up they asked why we hadn’t moved the furniture, which was because the salesman Jeff told me they would move it out and back in for free. They also told me they were going to match my current floor with the new floor for $ 100 extra… Too easy. They were supposed to repair one wood panel… Did not happen. Then when they put the quarter rounds in they didn’t ask me what color I wanted it and did it opposite of the rest of the house, to change it to what I wanted would cost an extra $ 350. Did I mention they tried to tack on an extra $ 4000 because there guy measured wrong? Worst experience I have ever had with any business my whole life!