Orkin Pest & Termite Control

On March 9, 2015 I was billed $ 99 for services as agreed. Here’s the problem — No service was ever performed. Talked to their office today and was told Mr Welch reported he was here on March 5 from 11:49am-12:13pm. I can’t believe Mr Welch didn’t see or understand that there are seven security cameras that automatically record and upload to a cloud server. Mr Welch then said he was here yesterday, March 10^th. Also said he was at my neighbors house across the street. Well, two cameras cover the entire front of my house including both neighbors houses across the street. There was no Orkin truck there at all that I have found.
Mr Welch quickly tried to explain he could come back out but when I explained to him we were beyond that he understood he was caught.
I have contacted the region office in Atlanta as well as the local office. I expect to receive a refund but dont see how I could trust the local office to perform work here at all. I’ll be looking for a new pest control company ASAP since my scheduled spray was NEVER DONE and the weather is warming bringing critters from their winter holes.
UPDATE
Just spoke to Mr Miller who is the service manager. I have been assured Mr Welch will never come to my home again so I will be staying with Orkin. In the future, I hope Mr Welch realizes that in this age of technology whether you go to a persons home or not is usually verifiable
UPDATE 2
Here it is Monday March 16 and nobody showed up on Thursday as promised. No body showed up Friday. Emailed Mr Miller and no response. Called Mr Miller this morning and no response. Called corporate in Atlanta which lead to a call from a higher up in Raleigh and then all of a sudden 10 minutes later the phone rings and there’s Mr Miller wanting to schedule! I guess the high up in Raleigh is really someone who holds jobs in the balance. OUtstanding. Getting a refund for the service that was billed and never performed. Supposed to have someone out here in the morning from 9−10am. Have no idea if that will actually happen but I certainly hope so. With this being the local office my problem with any future dealings is someone seems to be pissed off at me for reporting them to corporate. Will I have to fight with someone to come and spray as they’re supposed to? Will I have to call corporate just to get service I signed up for?
As far as shaking the proverbial tree I give Orkin Corporate 5 stars. As far as the locak office being voluntarily responsive? Can’t go higher than the one star they’ve received and unfortunately I can’t go lower either.
I guess tomorrow morning will tell the tale whether or not I stay with Orkin. Not looking good but I’m open minded
UPDATE 3
The Orkin man is here!!! Nice young man, hopefully he’s actually spraying pest control products and not water. Not implying they would do something like that I’m just beyond frustrated. I had an open mind about staying with Orkin should someone show up this morning which they have — Wife on the other hand? «They’re fired! Find someone else!» Yes ma’am

As the previous reviewer said, Ray works for this Orkin office. If you want them to come out late, then not at all (which I was still billed $ 79 that came out of my bank account), then late again after you call and complain about them not showing up. Then by all means call them!
I’ve been told that my bank account will be credited back but after a month that still hasn’t happened.
I’ll be filling a complaint with the BBB and calling the main Orkin number to see if someone will help me get my money back because nobody, including Ray, has done so.

If you need termite, pest or moisture control work done, these folks are the best there is.