The Cottages at Crystal Lake

I have lived here for a year and a half. My experience would have rated 4 stars if not for the recent change in management. The new management makes me want to move out today. The apartments are fairly well designed, they are modern, spacious, and comfortable to live in. However, the craftsmanship is not always there and the closets do not permit for the hanging of dresses and there is not enough space between the racks to hang a shirt without it laying on the rack below it. Additionally it is impossible to hang anything in the closet in the second bedroom as the walls and even the doors are too close to the rack to allow for a hanger. Still, overall I considered this a great place to live prior to the new management. The new management placed fliers in our door on the second to last day of the month that we could no longer use the previous methods of payment for rent, all rent checks had to be dropped off at the front office. Considering that rent is due by the first, that I and many of my neighbors did not get home to see the notice prior to the close of business hours, and that auto pay at that late date had to be cancelled via phone, it was like a slap in the face. About 3 weeks later the same delivery method was used to inform us that we would not be able to pay at the front office that month but we would have to pay online or by phone. I opted to use the online method so I could use auto draft… well it is now 9 days into the new month, my online portal account says that the payment has been made yet the amount has still to leave my checking account and I cannot get in touch with anyone who can tell me what is going on. I have not been able to leave a message at the office as my call automatically transfers to an answering service who has only given me incorrect information. These are only the major issues that have arisen since the change over. Overall, I’m considering breaking my lease early.