Crowne Plaza Bucks County

Outstanding customer service while I taught a class there! Thank you Sue, Sharon, Rob and team for taking care of us this week! You all made us feel so welcomed and cared for! Thank you!

When this hotel was 1^st built it was a Holiday Inn Express (due to a Holiday Inn less than a mile away on westbound side of Street Road) Fast forward to 2016, now it has been converted to a Crown Point Hotel. They kept the beautiful bar and restaurant. Updated the rooms with many new features. A Crown Point property is a step up from a Holiday Inn Express and with the new appearence that only adds to the local flavor which always can be improved.

Stayed here for a wedding. Our friends got a better rate than us when they booked and we were told that they could match this rate upon check-​in. When we checked out, the manager refused to give us the better rate and said that the front desk person had never ran it by her and that she wouldn’t honor it. We ended up paying way more than other people who stayed in the same type of room on the same night.
In addition — the gym was a joke (an empty hotel room with 3 pieces of very outdated equipment), the phone in the room was broken and one of the elevators was out of service. Overall, a subpar experience and I would never stay there again.

I am always excited when i stay at the crown plaza or a holiday in.
The staff is always courteous and makes you feel at home.
At this crown plaza I wasn’t disappointed and got that warm inviting feeling and was made to feel like a five star hotel.
Rooms where clean as I would expect.
Hotel certainly needs a massive upgrade and makeover which doesn’t make it a bad hotel just needs that makeover for today’s standards.
The inddor pool is pretty big with a jacuzzi and a sauna. My kids had a blast. My only concern about the pool area is that it has a wooden old feel odor. Needs to be renovated.
The restaurant /​bar is big and cozy whether you want to watch the game or just indulge.
Would be returning Christmas weekend again. Looking forward.

What a huge difference this visit. The hotel was clean, the staff was friendly. Our room was immaculate and filled with all kinds of new amenities. I was super impressed this time!

I came here for a one night stay after visiting sesame place. I thought crowne plaza stood for some what high end hotel chain but they have certainly dropped the ball. Everything from the drive up to the hotel was a «wow» and until you get to the room and it quickly turned into an «eww». Did I just pay over 130 for a hyped up motel? This motel/​hotel is a 60 – 70 dollar night max. Please do yourself a favor and get rid of the fitness room with no equipment. I can stretch in my own room without smelling like chlorine.

Ok… I had to stay here for 2 nights. It was an Emergency… It was a clean Room! Thank god from the reviews I read! I had 1 little problem. My T.V. went off? So they fixed it right away! Room service was Great! All in all. Yes the 1 elevator Sucks. And You can Hear Everything in the Hallway??? But. I needed a place I picked here. It could be better… But I was Treated Great!!! For an emergency. It was Great Not to Have BULLSHIT!

Place very dirty and outdated. My room smelled like shit. The pool smelled and looked like swap water. The only 1 dryer they had was out of service. Very disappointed in this hotel. Will not be staying here again!

Our neighbors are shrieking, screaming, swearing and partying and after an exhausting day, I cannot sleep with the insane decibel of noise!
We have called down repeatedly to no avail.
It’s 11pm. I have three kids-​wtf people have some consideration! These people are adults!

We stayed here for one night as part of a Sesame Place package. We checked in late after spending all day at sesame place. Our room was nice, spacious, and clean.
The towels in our bathroom smelled like tobacco and mold. The room smelled ok but the towels smelled so bad you wouldn’t want to use it. I complained to the front desk and they said they will send someone up but after waiting 20 minutes, I called them back and said to just forget it. It was late and we just wanted to go to sleep. Luckily we brought our own towels.
The bed was ok too but they really need to replace the pillows. They were all too thin and flat.

Stayed two nights for a wedding and will never go back!
Very dirty rooms smelled musty and smoke
Y. Need tighter security I was up all night from noise in hallway.
The indoor pool was freezing and cloudy.
Also the pool person said the filter had been down for few days.
The hot tub was disgusting we finally had help getting the jets turned on.
That brought water over the edge a distinct smell of septic, Yuck!!! YUCK!!! yUCK!!!
The hotel was kind enough to leave us rotted fruit under the bed and the residence fruit fly is now following us to Boston!
NEVER AGAIN!!!

Not clean, AC was from the 60’s and turned off at night, mediocre service… There seemed to be some interesting restaurants attached, but after looking at the stains on the chair in the room, I lost my appetite

This place becomes more of a dump every year. I’ve stayed here for a weekend each summer for the past six years. It’s never been great, but this is my last year to stay here. For starters, they sold me a «book early and save“room rate but did not tell me that it was non-​refundable. (Watch out for this scam from this hotel and I suspect the Intercontinental Hotel chain in general.)
This hotel is noisy. The carpet is worn out. The room I stayed in this year needed a paint job. The refrigerator made a knocking noise that kept us awake at night — even with the fan on.
Bottom line is that this was a nice hotel in its day, but that time is long gone. Unless you really truly don’t care if you overpay for a sub-​standard hotel room, skip this place.

This three star review is exactly as Unilocal describes it — it was A-​Okay!
I stayed here for a wedding recently that was nearby. This was the hotel selected by the bride and groom for family and friends.
The location is what it is — it’s the suburbs of Philly. If you are a runner (like myself), there really is nowhere to run near the hotel. So be prepared to find a park or somewhere nearby to drive to. It’s a largely commercial strip with busy residential streets off of it that don’t have side walks. It is very close to the Neshaminy Mall, many eateries, convenience stores, pharmacies, Starbucks — anything you could need in case you forgot something in your travels! Also conveniently off the Interstate.
The facilities aren’t new, but that also does not mean that they are bad. Our room was a comfortable size, the lobby was lovely, and there is a hotel restaurant and bar that was actually quite lively and fun to hang out at in the evening (but not in a way that isn’t family friendly or raucous!). Our room was very clean, cool, included a fridge, a good tv, a couch, nice water pressure in the shower, etc. They also provide you with lots of nice toiletries from lotion to qtips — always a plus.
On the negative side — the elevator was out the entire weekend. We stayed on the fifth floor and had no problem walking. In fact, the stairs were more convenient for us based on our car location and room’s proximity to the stairwell vs. elevator. But this seems to be an ongoing problem based on reviews I read. There were also signs posted to please excuse their appearance as they were still making repairs from a burst pipe over the winter. I don’t know if this impacted the elevator, but it’s June — I hope this is resolved soon for their own sake. Additionally, I was going to use the gym but noticed it was «temporarily» being housed in a guest room on the first floor near the lobby. I don’t know what’s up with that, but… okay. it had no impact on my stay, but maybe something to be aware of.
Service: The front desk was helpful and efficient. We really didn’t have need for any extra help beyond checking in. We got free drinks at the bar for being IHG rewards members. On the other hand, on the day of the wedding we were running a tight schedule and arrived late the night before. To save time and treat ourselves, we used the scheduled room service breakfast option and requested a breakfast delivery for 8:30am. It arrived half hour late and our juices were missing. The server was very apologetic, and it wasn’t his fault. He also didn’t seem like a typical room service runner — like I got the impression maybe he worked in the kitchen and just ran the food up to expedite the process. Again, this was nothing against him — he was a very kind young kid, but something was just off about the breakfast room service experience.
Aside from the breakfast and elevator and gym issues, everything else was fine. Like I said, the hotel was more than adequate, it’s not brand new but it was clean, comfortable, spacious, ample parking, etc.
There was nothing overly remarkable but nothing bad about our stay either. I would stay here again.

My stay here wasn’t exceptional, but it also wasn’t terrible. I didn’t spend too much time in the hotel and was only there a few hours each night to sleep so I wasn’t able to check out the amenities offered at the hotel. The cleanliness of my room was alright, nothing over the top. I liked the size of the bathrooms and I was able to get a good night’s rest each evening.
If I have to work late hours, I don’t mind staying here as needed because the rates aren’t bad.
There was also some leak or something that occurred because there were fans up and down the floors and we were forced to use the service elvators. so i wouldn’t say the appearance of the hotel was up to par, because it actually looked a mess.

Awful experience! Checked in and checked right back out! Management didn’t care about my concerns. Dirty old worn mattresses. (See pics I posted under photos). No maintenance upkeep. Hallways and elevators not vacuumed and stained carpets. Worst hotel I have been at! I travel every week. Please don’t waste your time or money!

I didn’t stay here but I did attend a wedding here, and I was pleasantly surprised. This is not the place to have a grandiose William and Kate style wedding, but for a small intimate wedding it was quite accommodating. I found the hotel to be lovely. In this particular wedding there was a ceremony, cocktail hour, and reception in few separate rooms. The transitions from room to room were seamless thanks to the wonderful staff. The food was quite good also. It was pretty standard fare but all well done. For smaller weddings or parties this is a very viable option,

Like most of us, Crowne Plaza Philadelphia-​Bucks County looked better when it was younger. What was once smooth, soft and supple, becomes lined, cracked and brittle. This hotel is no different.
While it is still capable of putting heads on beds as it did 20 years ago, it no longer looks the part of a beauty queen. The hair is streaked gray, the laugh lines more pronounced, and the plumbing often in need of repair. Feel too hot? Too cold?
Join the club.

We needed to stay in this area to be close to family over Thanksgiving. Overall, barely three stars.
The room was large and clean and decorated in a cute way. Comfy bed, nice pillows. Little couch, big TV, some free cable channels.
Here’s what wasn’t awesome:
— One of the two elevators wouldn’t go to the 4^th floor (where our room was) and they were both super slow, so big delays.
— The room service took almost an hour for some eggs and toast after a promise of 15 – 20 minutes. No apology.
— The elevator bank on our non-​smoking floor stank of cigarettes. Our room was really far from it, so it smelled fine, but it’s never fun to smell that as a non-​smoker.
— The door knob on our room broke. It took a while to diagnose and fix, to the point where my sister, who had come to hang out in our room, just gave up and went home.
— The internet in the business center didn’t work, so they had to let me behind the front desk to print our boarding passes, on a printer that was running out of ink.
— The staff was completely accustomed to and unfazed by all the broken things — just use the other elevator, we’ll send a repair man, etc.
They did take the room service off the bill as we checked out, but at no point during any of this did they take any pride in their hotel and express surprise and regret that things weren’t up to par. They clearly had low standards for the place.
I might stay there again due to the location, but only because there aren’t any other choices in the area. They really should drop the price significantly to make up for all of this.

Wasn’t super impressed with this hotel. Fairly standard hotel from the outside & in the lobby. When I got to my floor it became apparent that it was quite old.
Cons:
— Parts of the hotel were super hot, and then other parts were freeeeeezing!
— The refrigerator in my room was quite loud.
— The AC was barely adjustable & quite loud as well.
— The carpets in my room didn’t seem particularly clean.
— They had updated the shower curtain rod — to the kind that bows out in an arc. However, they hadn’t updated their shower curtains. So the inside liner that is supposed to prevent water from SOAKING the floor wouldn’t stay in the tub (see picture). So silly.
— Internet was sooo slow.
— And lastly, no outlets. Anywhere. Guhhhh! I had to move out the entire bedside table to plug my darn phone in.
It wasn’t horrrrrrible or anything, but let’s put it this way: I could have booked this hotel another night & stayed in the same place, and I chose instead to book another hotel just a few miles away.