Enterprise Rent-A-Car

Friendly staff. Never had any problems with renting a vehicle! Will always choose to go thru Enterprise!

From the top down, this place takes care of its customers! From former manager Tyler to newly appointed manager Steve and his team of super stars make it happen for me time and time again. I would recommend this team to anyone looking to rent a car. I’ve lived here for 2 years now and will not go anywhere else.
Keep rocking guys!
John Saenz

I rent cars from the Federal Way Store quite often and the service is first class. The staff is very responsive and courteous.

Great service — good rates — easy check-​in. Car was promptly ready for me when I got there and I was driving off the lot in less than five minutes. I would gladly rent a car from them again in the future!

This past holiday week I rented from this local Federal Way location on 2 separate occasions. The employees were attentive and personable both times. Check out was quick and easy with no long waits. I did not request a pick up or return ride from my home. The cars were clean and well kept. I received great service overall and using this local location was much better than going to the airport. I will rent from them again.

Great customer service and support.

Great service, fast, helpful, couldn’t believe it. I was expecting the worst from the experience I have with rentals, they even gave me a ride back to my car at auto shop after!

I got a car rental to use due to my car being repaired from an accident.
I made the reservation over the phone with their general customer service number. I was quoted $ 25 and change per day with a total of $ 243.21 for a 7 day rental in a standard car.
When I got to Enterprise to pick up the car, the employee that checked me in told me the charge was $ 26 a day. I thought she was rounding up so I said fine. Later when I read the statement, I saw she was charging me $ 26.50 a day. I would fight this except for the fact that someone smashed into me and their insurance is going to reimburse me.
I was given a Nissan that had a slow leak in the driver’s side rear tire. I had to stop by a Jiffy Lube and get the air filled. Also, the dashboard was covered in dust and all of the windows were dirty.
They did pick me up and drop me off from the auto body shop which is standard practice.
The employee who drove me over to the auto body shop told me that customer service would be calling to ask how my service was. He directed me to tell them it was excellent. I don’t need anyone to tell me what I think.
I have rented cars on three previous occasions from this location. The employees were all different than they were for this recent experience.

Great service. I had booked a car from Hertz for a Saturday late morning pick up. When I arrived at Hertz they said that they had no available cars and that I should return on Monday. Really! They refused to contact other Hertz locations «because they all close at noon, and it’s too late for me to drive to another location». Horrendous service. I checked Enterprise and they stay open until 4:00. I rented a snappy Fiat and continued my weekend. Thanks.

Great service, highly recommend, hope I don’t need them again, my car was in the shop, but if I do I will definitely come back to this branch.

I have used enterprise in many locations throughout the country. I will say this is one of the best branch locations I have worked with. Enterprise employee Lucas was extremely helpful and professional. I recommend this location to anyone needing rental service in the area.

Amazing customer service! Highly recommended and would definitely go back and use the service they offer!

My insurance covered for the rental from this place until I received a call from Enterprise, telling me that I owe $ 150+ on top of daily rental fee due to the extra coverage I signed up (during 5 days of rent) Maybe train your employees correctly so that even after refusing to sign up for options, they don’t make you initial and sign every options out there and not tell you how much I’m going to be billed for. Make sure to read everything on the contract and don’t let them rush you into signing a paper.

I had the pleasure of working with the employees at this location of Enterprise this week while my car was in the shop for body work/​repair. Even though my rental was being paid for by an insurance company (not my own), each employee that I interacted with treated me as if I was the one paying the bill and were incredibly responsive and helpful. I cannot speak more highly of these employees and the level of service they provided. They were courteous, prompt, and informative. A note for those of you reading this review that are Costco members, you can get amazing rental rates at Enterprise through Costco’s rental car booking service. I highly recommend.

Very quick and kind when you need a rental fast.

The service was ok — I wold actually give it 3 ½ stars. I’ve been using Enterprise since 1991, and feel that the person-​to-​person service has declined somewhat (I would have given them a ⁵⁄₅ at the beginning. Still above average but not what it has been.

These folks were very helpful and polite and despite them being super busy and my needs were last minute — they worked it out and made it happen. Very much appreciated!

Good experiences here a few times. Great deals and nice service. The manager and trainees do a nice job. It takes too long to get picked up but I always get a great car so I keep going back.

Dont want to but i gotta write this. They essentially took advantage of me renting a car for the first time and i lost a couple hundred bucks. Some fault on my part (i.guess), but if its your first time here, make sure u keep alert. In retrospect, they beat around the bush quiet a bit (maybe they’re trained to).
Also be aware of the word «basic».
Shady mo#%^%@!

Since the Auto Body shop screwed up everything, this place did everything right. They found my correct phone number (after calling the wrong # that was given them several times) to tell me they had a rental car for me. They submitted it to my insurance and I was only going to have to pay a few dollars a day out of pocket. Ended up only having the car for 4 hours (since after weeks of waiting — the body shop had a defective part) and the didn’t charge me for the day and immediately refunded my deposit.
Next time I need a rental car, I will definitely use this branch of Enterprise!