Express Towing

Horrible experience with Express Towing, specifically Tim. They were hired through my warranty with Infiniti to be towed to the dealer to have a key made while I was out of town. Tim broke into my car and did a significant amount of damage. He gouged the shift lock button and console with a screw driver (this part be admitted, however, downplaying it to a scratch), damaged the window and tint and dented the door handle, all consistent damage with breaking into my car. Not only did he not notify anyone of the damage, he admitted to part, but not all and called harassing me and pointing fingers elsewhere. It wasn’t Infiniti as they had a key made before it even arrived. It certainly wasn’t me as I was out of town. Infiniti’s warranty group concluded it was damage done by Express and since cancelled their contract. There’s a way to recover from mistakes and still keep customers, lying and harassment is not it. I went without my car for a month!

I needed a late night tow on my truck. They were great at giving me an estimated time of pickup and even arrived early. Being a single lady I am always hesitant about being taken advantage of on these types of services. I even had a male friend come over to help out. Turns out I really didn’t need it. The driver was very professional and careful with my vehicle. If I ever need a tow again I will definitely be calling them again.