Family Eye Clinic of Federal Way

Refuse to give me a different brand for contacts, and refusing to return my phone calls.

Unfortunately I have to change my review and rating. After waiting another three weeks for the new glasses, they came in not working at all. I tried to get used to them but, as it turned out the prescription was miswritten by the salesman, and they had been made wrong. So, they agreed to give me free transitions lenses and have them remade again. Well after waiting another 2.5 weeks, I drove down and get them yesterday. I’ve made this 60 mile round trip drive 8 times now for these glasses. I used them for ½ of the drive home trying to adjust to them, but when I switched to my 14 year old glasses everything became so much more clear. I thought it must be the no line bifocals that are throwing me off. BUt, after wearing them all yesterday and most of the day I am still feeling like I cannot see clearly through them. The top distance part is better, but the bottom reading part is completely wrong again. I can’t read with them at all! Not to mention the whole world looks wobbly and curved… I guess that must be the no lines thing you have to get used to. Anyway, I am tired of the whole experience and all the trips down there. I’ve never had an issue getting glasses that work before. I give up. I am a tired and frustrated customer that’s out 140 bucks over what insurance covered for the exam and the glasses. Miles of wear and tear on my old car, and gas to keep going there… I’m too frustrated to even call and complain to them anymore. So, I’m doing that here. I give up.

I just love these guys. Our entire family has been going to them for years. They always get us right in and go the extra mile for us. Alan just seems to pick the perfect frame to fit our lifestyle. He tightens, fixes and cleans them free of charge, whenever we drop in.
Drs. Lee and Jackson are wonderful, too. They think about how our sight will change over the year and and prescribe based on how we move through our day. They both take a lot of time trying to understand what it is we truly need.
This clinic takes very good care of myself and my family. I highly recommend them!