Jiffy Lube

I never thought I would find myself reviewing a Jiffy Lube but these folks deserve it. The absolute epitome of good customer service. Lightening fast oil change with a big friendly smile. Another customer came in with a young son and Jeremy one of the employees on staff put a children’s movie on in the waiting room! Say what?! So considerate. What a great establishment :)

Possibly the worst place to get your oil change. They were not busy at all. I sat there and watched them walk around back and forth doing absolutely nothing while my car was waiting in one of the bays to be serviced. They drag their feet and work at the slowest pace possible, not to mention their customer service is awful and extremely unfriendly. For the prices they charge, you might as well go somewhere else.

I went in to get an oil change and I did receive that but for some reason now my tire pressure indicator is on and I can’t get it right with filling up the tires to the proper psi not to mention that I got an oil change on my other vehicle from Jiffy Lube and had a tail light replaced and I think they put it in backwards or something of that sort because my light goes out when I hit the brakes… they don’t go over their work and they are quick to take your money for unsatisfactory work I won’t be spending my money with Jiffy Lube anymore

I will never come here again. When I came, there were 5 cars ahead of me and I was told that it would be around 45 minutes. I wasn’t in a hurry and I’m actually pretty patient so I waited… and waited… and waited for almost an 1.5 hours. It wasn’t the number of cars that made me angry, but the completely LAZY staff. Every time I looked out the window, I would see at least 2 of the 3 employees standing around and just talking… not working and talking, just standing and talking. When my car was finally being serviced, I literally watched all 3 employees standing and talking for 10 minutes. When the female employee saw that I was glaring out the window, I actually heard her tell the other 2 employees «hurry up, customer is waiting.» REALLY???
Oh, and on top of that, a friend of one of the employees came by and dropped off McDonald’s which I didn’t have a problem with. My problem was that instead of putting it aside and finishing up on my car (which I had been waiting for 1.5 hours for) he began to eat and drink it in clear view.
I don’t know what happened to this place. I came here probably a year ago and there were 2 cars ahead of me and I was out in less than 30 minutes, I remember because I was absolutely shocked at how fast it took.
If I could give this place no stars, I would.

How can a company badger you so badly, try so hard to up sell you and try to nickel and dime you so badly and still be in business? I suppose it’s because they justify these behaviors as customer service. Well I for one was customer serviced to death at Jiffy Lube. When you have the word Jiffy in your name, I expect to pull in, select my service level and have a seat. Then in a timely fashion, I expect the service that I have chosen to be done to my vehicle and then I want to pay and go. This is impossible at Jiffy Lube! I was called from the customer waiting area at least 5 different times to have conversations about my car and what the manufacturer recommends or would I like them to change this or look at that mind you that this was after I had adamantly expressed to the staff what I wanted and what I did not want. Instead of a quick and inexpensive oil change to my car, I suffered through around 45 minutes of people trying to up sell me on things and services that I did not want and a bunch of excuses as to why they needed to pester me about each and every little detail. Getting a drive through oil change should not be this hectic. Finally, my car was ready but when I went to get in and drive away, the warning light in my dash to change engine oil soon was still flashing at me. I asked them if they would reset the light and luckily, 1 whole person in the entire shop knew how to do it so after about 4 tries, the newly educated tech finally made it 2 people who can now reset the light on my particular make and model of car. A basic $ 29.99 oil change ended up costing me $ 46.00? and the only extra thing I agreed to was a top off of my coolant for $ 1.00. I used to get my oil changes at the dealership and for better oil and way better service, I was out the door for $ 33.00. I’ve reached a point where I don’t want to give another penny to that dealership and you can read why if you check out my other reviews. I gave Jiffy a chance because they are close to where I just moved but I can honestly say, never again! My advice, go to a dealership, go somewhere else but do not go to Jiffy Lube.
Thanks for reading.

Rob was amazing and has made a customer for life. The customer service was wonderful! Josh was so polite and the team made me want to come back time! Thank you!

Just got my oil changed at this location. Rob and Kayne provided me with excellent and professional customer service! I am very happy they checked in with me first before doing anything to my car. They made me feel very comfortable and I’m happy to say I will be back for my next oil change!

This place is a complete joke. I came here because I am an Über driver and get 15% from various auto places, through working for Über.
Since Jiffy Lube uses pennzoil and I have always used Mobile 1 in my car, I brought my own oil for them to use.
Every single person I came into contact with, the lady that first helped me when I drove up, to the technician that was entering in my info on the computer, to even the manager, had a huge attitude because I was not buying one of their expensive $ 60-​$ 99 oil changes and instead had my own oil.
They kept commenting «oh gosh we’ve never had anyone bring in their own oil before, im not even sure how to enter it into the computer» Really guys? I’m going to call BS on that considering the manger knew how to do it, and even knew to give me $ 1 off the oil change because of it.
Then there was an issue with the fact that I didn’t have my own oil filter. The manager comes up to me and is like «oh well I was under the impression you brought your own filter too» And I said nope, just my own oil. He was clearly pissed off they were going to have to use a filter, even though their cheapest $ 29 oil change includes a filter, which is the one I had purchased.
At the end of the oil change, one of the guys came up to me and said my oil filter was missing the protective door that is supposed to cover it, but it should not be a big deal. Well that is a big deal if it’s missing something.
So I drove to the Auburn Jiffy Lube shop that changed it prior to this Federal Way Jiffy Lube shop. I asked the manager, Rosemary, about the issue and showed her the receipt from her shop and the receipt from this new shop, where they put in the notes that the car was missing oil parts, yet her shop did not put that in the notes.
She personally looked under my car and said that there was no cover that would even fit there because it was a perfectly round circle, the only cover was for the oil drain plug.
So the guy up at the Federal Way shop didn’t even know what he was talking about, and basically made me waste an hour driving to another place and waiting for them to look at it.
Not to mention Rosemary took pictures of it to show me on her phone, and the guys at this Federal Way shop left all the dirty oil dripping all over the new filter. She ended up cleaning it for me, which I appreciated.
I can assure you, I will never return to this Federal Way location again. I had no issues bringing my own oil or getting my Über discount at the Auburn location. Up here at Federal Way, everyone acted extremely butthurt over it.

I am new to Unilocal,just to post this review: I encountered excellent and professional customer service from this Jiffy Lube, and specifically from Kayne. He was cheerful, efficient, and respectful. If I lived closer to this location, I would definitely be a regular!

Stopped in to this Jiffy Lube on Tuesday around noon, and there was no wait. I spoke with Rob, who was knowledgeable, professional, and made me feel completely comfortable. He understood that I needed to keep prices low, and worked with me to do the best for my car, and keep my costs low. He got my car in and out fast, and everything was well done! Got my transmission flushed and refilled, and my car has never driven better! Definitely will be back for regular oil changes! Great job Rob!

I visited this location for a oil change on Saturday before i headed into work, Everything seemed fine the wait was not bad, The twist begins as they are working on my car the rep brings in my air filter and advises it needs to be changed, I acknowledge it and decline as I will replace myself at a later time, They finish my car, I pay the bill and I’m off to work, I get on the freeway and not 2 minutes into my commute my check engine light comes on and car begins to run extremely rough and sputtering and wanting to die, it finally dies on the freeway as i coast across 4 lanes to the safest shoulder I can get to and try to start it back up, it starts but runs extremely rough, I get out of my car attempting not to get killed and pop the hood and immediately I see the air cleaner assembly and the air intake tube to the filter were not put back together, completely disassembled, luckily I have a couple tools in my car and i reassemble the shotty lack of quality control work from Jiffy Lube, after getting it all back together I get back in and start my car up and what do you know runs perfect. I have emailed this company twice and have heard nothing from anyone, could have caused major accident on the freeway and ppl could have been hurt and I can’t even get a response from this company. Will never go back and highly suggest anyone reading this stays away from jiffy lube. Also filing complaint with BBB. STAY AWAY, I wish I could leave negative stars

This is my second time using this Jiffy Lube and I am really impressed by how professional and knowledgable techs here. Good honest service that cares about who they hire.

This is a very nice jiffy lube I definitely will be back for an oil change. Not only did they treat me with respect but they talk to me just like to talk to every other person that was in there. I didn’t feel pressured because I was a girl

Synthetic oil is overpriced and extra to change the oil filter, almost the amount of the oil change, which had gone from 29 to 79 because it was a pickup and had one extra quart than a car. So I went in expecting 29.95 and ended up paying 112.00. Still, I didn’t have to stay so it’s on me. Not going back. A

I routinely visit this Jiffy Lube for oil changes. The staff who work here are always very friendly.

Came in on a Sunday and the wait was over an hour — they told everyone up front about the wait and basically encouraged everyone to come back another time because they were short staffed. The plus was they took my high value coupon with absolutely no problem and didn’t try to upsell me on alot of items/​services I didn’t need.

The employees are incredibly friendly. I felt like I was at a hotel, not a Jiffy Lube. As a female, they did try to upsale me, but they weren’t pushy about it. I live in Seattle but will definitely make the drive down here for my next oil change!