Safeway

a huge white woman with glasses at service counter is so rude and mean. I never had such a really bad service given to me at any other Safeway, she works not knowing how to take care customers.
she treated me like shit when I asked her some questions and she didn’t even say than you to me when i finish my perches from her.
shame on safe way to have her there

I stopped in today to check out their floral department. Completely dead in the floral dept with an older woman with a long grey ponytail was working behind the counter. She greeted me, but when I asked a question about the price of some ribbon on the marked down Christmas display, she was clearly irritated to be answering my question, so much so she felt the need to point at the price on the ribbon saying «that is the price, right there that’s it» then ignored me when I asked if it was the marked down price. How RUDE. Clearly she felt very comfortable in her behavior even as I left the department telling her I was so sorry to have bothered her she made no attempt to redeem her awful attitude. No excuse EVER to treat a customer like that. Good thing she is probably protected by the union, she should be fired. I was a retail person for over 35 years, I have great respect for the profession, and always treat everyone in the service industry with respect. Horrible experience. I will not be back. EVER.

I came here last night to buy a bus pass. The only reason why I came here is because the only places to buy a bus pass in Federal Way are at the two Safeways in town.
When I went to the customer service counter and asked to buy a bus pass, Kinesha looked at me then pounded on the door for her manager to come out and help her. The manager, Lyke, came out to help her and told me she didn’t know how to process the purchase of a bus pass either. I watched them fumble around for 10 minutes to figure it out.
Lyke apologized, saying she was new to the area from Portland and didn’t know the bus system here. Still, she’s a manager and should know how to do this. Kinesha never acknowledged me the entire transaction.
This was my first and last visit to this Safeway.
The parking lot is poorly lit.

This is geared towards the deli in this Safeway. It really sucks when you pay $ 8 for deli pasta to come home and find every noodle is half hardened. They need to find a better way to keep their pasta from drying out when its in the cold cases the whole point is for the pasta to be edible so if you have to put saran wrap on it then put saran wrap on it. I’ve literally dug through this whole tub of pasta and almost every single noodle in it is dried out and not edible. $ 8 is a lot to pay for pasta that’s dried out and unedible.

The stocking people need to do a little better of a job on keeping out of date stuff off the shelves I have purchased baby food here only to come home and find it’s a year past also I sent My Dad in for broccoli earlier because He needed stamps anyways, He came back out with broccoli covered in black spots I can’t blame him as He is partially blind so his attention to detail is off but this is only several instances of many where I have received food past the date or fruits and veggies that went bad right away (especially their salad) As for the staff they are all really friendly, there is one super friendly Lady that remembers everyone’s name and makes sure she pronounces it right and some other friendly people working here (not the older lady with glasses oh My grouch) that keep Me coming back.

I came in to get a party tray for my boss last minute, I was told I had to order party trays 24 hrs in advance. The lady at the deli was kind enough to make me a very nice custom tray that I was very proud to take back to my boss !
I just thought it was very nice to receive that kind of customer service in this day and age, and she totally saved my booty !

Stopped by to pick up milk and they turned on the heat! Yay!

This grocery store has been in the Twin Lakes part of Federal Way for a very long time, at least 40 years, at that time it was the only option for groceries, and seen Albertsons next door close its doors, and a Fred Meyer built about 20 years ago.
In regards this Store, it seems to have been on a downslide, used to have workers that were prompt and courteous– but last time I was there wasn’t to impressed with this store, sad to say that and hope they improve it.
I do think for most part the store is clean and maintained, but I wasn’t to impressed with the produce here, saw some mold on some the fruit so makes the think the produce person doesn’t check the stuff to often and toss out things that need to be tossed out.

The bakery is a dump! Complained first to «manager» Roberta who literally rolled her eyes at me. Then went to «store manager» Emily who dismissed me and suggested I was being picky expecting them to have dairy free icing, despite the fact it’s on their menu! Highly recommend avoiding like the plague! Good possibility you’d actually catch it if you are their food from the looks of it!

I bought some tooth brush tops not knowing if they would fit my tooth brush and the lady at the counter knew her products. Once I got home they fit perfectly. These employees know about their store

We are so impressed with our gorgeous and totally great tasting wedding cake baked and decorated at this Safeway by Mike and Jayne. Mike was so helpful in making suggestions and helping us choose our flavors, and Jayne did a fantastic job with the decorations. We shop at this store regularly, and everyone is friendly and helpful. Thank you!

Safeway is pretty pricey for being an average chain grocer that doesn’t carry anything special.
The produce selection is very limited. There was no asparagus or fresh ginger root, among other common produce items that were missing.
They don’t offer a variety of bulk or fruit, either.
I’ve experienced a lack of help from employees on the sales floor while shopping. The cashiers are typically nice. Though.

Older, small Safeway. Can’t even fit 2 carts down an aisle. Won’t be coming back to this location… very disappointing…

Their food quality and overall service has improved 10 fold over the past year. We started going there again and could trust the meat department now. The checkers are nice we have had some good experiences. Pepper got me a new recipe too. Most are good and personable people who make sure there is good customer service.

This safeway is literally right now the street from my house. The last few times I went it wasnt too busy at all which was great. Safeway is my first choice of grocery store whever I may be. So im glad this one is close after moving.

A small store, but makes up for it by being about ¹⁄₁₀^th as busy as the store on 320^th. I’ve always been able to find what I was looking for and the short wait times are a major plus since they don’t have self checkout. I still prefer QFC and Whole Foods, but if you’re in the area and in a pinch, this location will be able to take care of you.

We don’t have very many grocery store options in Federal Way. We had a Metropolitan Market once upon a time, but it closed down due to slow business — no surprise being in Federal Way.
This place is fine for my daily needs. I know where things are, and although they don’t carry some of the more «ethnic» ingredients that I like to experiment with, it’s great for other things.
I will say that it’s a little frustrating when the only clerks you can find are the ones behind the register, when you need help finding something…

Last night I was in this Safeway and the checker was unbelievably rude to a 10 year old boy buying ice cream. He tried a couple of numbers to get the Safeway club card discount but none of them pulled anything up. I volunteered to let him use my club card but the checker refused stating that it was «against the rules». I have been in many Safeways (as well as other competing grocery stores) and have seen people in line use other’s cards. This checker was exceptionally rude and only made the company’s policy look unbelievably ridiculous. I’m pretty sure Safeway didn’t need this 10 year old kid’s $ 1.00.
I guess that’s the difference between higher end grocery stores where I’m used to shopping and places like Safeway. Customer service is non-​existent!