Belfor Property Restoration

I called this company in Fenton Michigan because I changed careers and was moving to California to get into the Crime scene clean up and restoration business. I just asked to speak to someone who would answer my questions. So I expected them to say «We don’t want any» or hang up. I am not a customer, and a waste of time (or so I thought). I was passed off to a young man and for the life of me I can’t remember his name. But he spent 30 minutes talking to me. A wealth of information, and was so nice. If I ever need them… he made me a future customer. Excellent Customer service and I am not even a customer.

One of their vehicles cut me off and almost caused a accident. No blinker or anything. A business should represent in store and out.

After a pipe burst in a house I am renting, my insurance (Allstate) got Angie Asencio in to assess the damage to my belongings. I had no idea of how to proceed, and I sort of prepared for the worst. Angie introduced me to Belfor (Anthony Gomez) and he came in with his INCREDIBLE crew (especially Rafael, Carolina and another lady) who just did EVERYTHING to help me. Anthony explained every step of what would happen, and when. Because of the flood, I have to move anyway, and again Anthony is assisting me in this last step of coordinating. I have already mentioned the company to a number of people, and I will continue to recommend them. I need to really thank Angie for introducing me to Belfor, because I might have gone ahead and used the owner’s restoration company which would NOT have protected MY interests. I am extremely pleased with everything Belfor has done for me. I will also add Amanda (the one who answers customers’ frantic calls), and Patty who helped me when Anthony took a day off. By the way, I never heard of Belfor before, and I actually thought Anthony was the owner. Now THAT is pride of one’s job and shows the confidence of the supervisors. Way to go, Belfor!!! They sure do go the extra mile for their clients.

Horrible experience with Belfor handling a slab leak in our home. Very poor project management. Belfor never inspected work done by any of the contractors they brought in, leaving us to deal with the big messes and unfinished work. Why hire a general contractor unless they will manage overall? Final invoice arrived as simple statement of what we owed– we had to ask for detailed invoice. Detailed invoice was laughably inaccurate– charging for painting/​sealing of a vanity that we purchased already sealed, painting work that was not done, carpet cleaning that they didn’t do. They had the final work approval signed off by our college-​age daughter (on a form with my name on it) — supervisor called it «an honest mistake» but the guy had met both my husband and myself previously. Very very poor attention to detail all around. They talk big about wanting to make us happy, but not to the extent of actually monitoring the work done by the contractors they brought in but rather just in mitigating damage/​poor quality work that we specifically told them about.

I could not adequately express my frustration with my experience with Belfor. I would give them zero stars if it were possible. All I can hope to do in reviewing this company is warn others. They did not adequately remediate the water damage to my home after a flood, and failed to complete microbial testing to ensure that water remediation was complete, and as a direct result mold grew in my home. Their inadequate work and negligence led to much greater expense and at least three times the original expense. We had to hire another company to do mold remediation and finish the job (San Diego Water Damage– they did a wonderful job).

Prompt, polite, thorough and professional. We are dealing with a slab leak. First we had service master working here, and the experience was not great at all. The service has been night and day from the second the Belfor guys got here. They actually come when they say they will, they clean up after themselves, and the work looks great. I think a positive attitude and good customer service goes a long way.

Belfor was recommended to me by my Insurance adjuster for water damage repair.
Anthony, Gomez, Mike Magnone and their team were just terrific!
They were prompt, courteous and did a fabulous job taking care of the problem. They did a wonderful job patching, painting, moving furniture and cleaning carpets to make my home sparkle again! They always were in good contact with me and arranged everything to my needs and schedule.
I would definitely recommend them to anyone needing repairs in their home.
Thanks Belfor! Job well done!

Made the mistake of working with Belfor USA for emergency restoration services after we had a slab leak. Very unprofessional company. My insurance company recommended this poor excuse of a company.
Pretty much the same experience as Barry S. Took two months to get my bathroom and laundry room back. Worst Project management I have ever seen.

Belfor was recommended to us by our Insurance adjuster for a water damage claim as a reputable company that he had enjoyed good results from in the past. In our case, the initial tear out was done by another company, and Belfor came aboard to do the actual drying and rebuild of the space.
Tim Warters was the Belfor rep and I could not be happier with his coordination of the process or the end result. I honestly hope I don’t have a need for Belfor’s restoration services any time soon, but I would without hesitation call them if necessary.
Strongly recommended!

Made the mistake of working with Belfor USA for emergency restoration services after we had a flood. What a complete sham of a company. For some reason the big insurance companies recommend these crooks because their a big outfit who will indemnify them.
After a lot of smoke and mirrors trying to get a straight answer as to how much the cost for the job — I discover I’m being completely ripped off. What would normally cost less than $ 5K my insurance companies being charged $ 25K — making Belfor rich. Their excuse is your insurance company is paying for this not you. Wrong — you the consumer are paying the insurance! After discovering this I fire them — however they’d already painted half a wall in my dining room. For this they charge me $ 5500! Again, rip off. And yes their a big company with a legal dept and after two years I finally settle for half that.
To date, I’ve spoken with a dozen people who’ve had the same experience. Be very, very afraid if your insurance company recommends you use Belfor USA!