Autometric Collision

I’ve had many accidents some my fault and some not. Autometric has always done an A+ job. They made my car look brand new, they used to detail it before calling to get it. I don’t know if they do that now because I no longer live in the area.
They even negotiated pricing at times. I will admit it takes forever to get your car back, but they have to order, in my case, foreign parts.
One time I was on Woodward and drove over white paint that some idiot lost out of his truck or something. What the hell! My brand new Mercedes had friggin white paint all over it. I was in the area and drove like a maniac to Autometric and they immediately took my car and got that paint off. I don’t even think they charged me since I was a good customer but if they did it was nominal.
My car would have been trashed without them. Both cars, many times over. They have another location in Waterford, just as good. Been there, too.

They are awesome! Some crazy lady hit me while I was driving on 75S, so I had to embark on the calling insurance and car fixing adventure. Autometric was great; they worked with both my and the crazy lady’s :-) insurance to get the necessary paperwork and provided and the needed estimate quickly. Once everything was set with insurance, I dropped my car off and this is where they really shined: 1. They quoted me one week and it took exactly one week. 2. They coordinated with AAA to send me text updates of my car’s progress in addition to calls 3. They dropped me off to pick my rental. 4. AND! they detailed the inside of my car. I mentioned having protein shake and exploded beverage stains on the inside of my car and they took the time to get them out. No charge (I have been trying for years to get those out)!!! 5. They were very nice and professional, I felt like they actually valued my business and me as a customer 6. Lastly, they stuck close to their initial estimate (it was $ 20 more). Hopefully, I do not get in an accident again, but If I do, I will come back here.

Amazing service — while service in many parts of our world has diminished — these guys are true professionals. The manager Don personally oversees the work !! Great folks /​reasonable /​highly recommended !

It was an average day in the winter, clear skies, no snow, average temperature. I was sitting in my living room and then I hear a loud boom outside. I thought to myself, someone just hit my car! I peered out the window and I didn’t see my car hit… rather I didn’t even see my car in general. I go outside and find that my neighbor hit my car full speed from the back and my car flew 30 feet! I was in disbelief and shock as I saw my Prius resemble an accordion. Everyone was physically not hurt and that’s the most important.
So now, his insurance company, AAA told me to find a collision shop in the area that I need. I searched online and found this company, Auto Metric Collision in Ferndale. The one in Royal Oak had some great reviews so I hope this establishment was the same. I decided to give them a shot and I had the car towed to the facility. I arrived at the facility and they assessed the damage with me. When I arrived, the first thing I noticed was how incredibly clean and professional the shop looked. Right away I was greeted by the store manager, Don, a well mannered and professionally dressed person. He was extremely thorough in telling me what the process was and I had an extremely clear understanding from then on. Needless to say, my Prius was in HORRIBLE SHAPE and I was surprised it wasn’t totaled. The manager even fixed my audio system in the car, something they totally didn’t have to do.
Although it took a while (28 days) I got a phonecall from the manager telling me the car was fixed. I came into the facility and the car that I got from them was even better than it’s original detail! I was in awe about how great the car looked. The tires were shined, the car was so clean I could eat dinner off the hood, and the interior was vacuumed and wiped down to perfection.
All in all, I am delighted with the customer service and the final result. I couldn’t be happier with the professionalism exuded by Autometric Collision and Don the manager. I strongly recommend them for any type of body work for your vehicle.