Hertz Rent A Car

Great customer service! Very friendly service and more helpful than any of their other locations, in my experience.

I really wish i could give this place a less than 1star review! I frequently rent cars for work… I’ve tried another hertz location up Woodward before and was treated very rudely so i decided to try this location instead. BAD IDEA. I made a reservation a few days in advance and showed up at the scheduled time early… only to find out that they didn’t have a car to rent me. This was a problem… AND Felicia (the woman who was working) didn’t offer me ANY type of solution except for me to drive to Dearborn and rent a car from that location. That is not a solution… for so many reasons. I WILL NOT BE RENTING FROM THIS PLACE AGAIN.

I’ve rented cars here frequently for work. I gave two stars only because the staff is friendly and the location is close to my home. The three other areas I have issues with are the quality of cars, reservation times, and the overall Hertz process. Every car I rent from this location is dirty. Some times they only have a ¼ tank of gas, which is ok because I can return the car with a ¼ tank, but I will have to fill up in route to my first destination. The last car i received also had hail damage all over the hood and roof, had a baseball size dent on the passenger door, and was missing various trim pieces on the interior. This branch has the location and staff to really provide an awesome service to the surrounding area, they just need to improve in the one main aspect of their business and that’s the cars.

Recently i had to rent a car as my car needed repair due to an auto accident (not my fault but had to pay due to Michigan No fault law). I was told i could pick up the car at 11 AM, however when I reached there nothing was done. So waited for around an hour before i got the car. They said the tank was full and i had to bring it full. I barely drove around 120 miles over 3 days and when i tried to refill it, I had to fill 6.99 gallons to fill up the tank. The tank never was fully filled when i got it. The fuel tank marker is not working properly. There is no way it needs 6.99 gallons to drive 120 miles, by the way the car was Nissan Altima. When i complained there, they say they can do nothing as it was recorded that there was full tank when i took the car.
Ridiculous, but nothing that I could do.

I am writing this review as I wait for ENTERPRISE to pick me up. I just canceled at Hertz — they had a good rate — but enterprise is able to beat it and PICK ME UP. I called last night to get a pick up for a noon car rental — she was very snappy and said we are closing can you call tomorrow. ok — yeah I’d be happy to do that. Call this morning — they can pick me up at one pm for my noon car rental. Obviously this place does not have it together. It was my first time renting with them — and at the drop of a dime — while also super busy ENTERPRISE is saving my day — I have a 1pm meeting I need to get to. Also when I canceled — Hertz could give a. .. . about not providing the service — never even offered to work it out — they were seemingly happy for me to cancel. Who runs this kind of business???

Another weekly rental needed today, and as usual Hertz Ferndale comes through. They are always busy at this location so be prepared for a possible wait (which is the only mark down for me).
Location — across the street and just a block and a half north of me so that is key. Makes it very convenient.
Price — I generally get a good price for the car, it is a franchise after all so not much variation there. They do hold funds, and that is typical for all of the car rental places. Also typical is holding more for using debit cards. I travel A LOT so I know that their holds tend to be lower. Maybe because I am local, but there it is.
Cars — they have always had something for me when I ask.
Courtesy /​Service — top notch. In general (I have rented from them 5 times this year) I get a pick up when I ask or a drop off if I want it as well. Polite and professional demeanor.
I will say that I priced out Enterprise and was stunned at their expectations, unwillingness to give me a lift, and curt behavior so I just go with Hertz now.