Best Western – Shalimar Plaza Hotel & Conference Center

Hotel is okay, with a few notable exceptions:
In a disabled-​access room, it was IMPOSSIBLE to shower without spraying water all over the bathroom. The hand-​held spray in the walk-​in shower would not stay where it was pointed, repeatedly twisting itself to spray against the very flimsy shower curtain. The result was water everywhere. It took all three sets of towels to sop it up. This is not a serious problem (like roaches in the bed), but was quite annoying.
The breakfast is sad. The hot items did not appear to be hot enough for proper sanitation, so I ate none of it. The English muffins were quite stale, and the cream cheese was hard as a rock and unspreadable. Still, I found a yogurt and some fruit, and was grateful for that.
The one serious problem I encountered was at Exit 7 from the building. When I entered the hotel, I used the main door. I decided to use Exit 7 to leave, as it was closer to my car. Hear this, Lexington: YOU NEED TO HANG A «WATCH YOUR STEP» SIGN ON THAT DOOR! As you step out from the building, there is, approximately, a six inch drop to ground level. In the dim early morning light, and carrying a suitcase and pillow, I did not see the drop-​off and nearly fell on the concrete. This is very dangerous and is a lawsuit waiting to happen.
Every staff member I encountered was very courteous, friendly, and helpful. The room was old but clean. I could have used an extra blanket but, to be fair, I did not ask for one. The mattress was a bit soft for my taste, but that’s a personal preference.
I would probably stay at this hotel again, but would not accept a disabled-​access shower, would not count on much for breakfast, and would use only the front door.

Bad experience. And after we left, no call from the manager even though we left our phone number.

Our stay at the Best Western in Festus AKA THE LEXINGTON was terrible and perhaps my worst hotel stay. They screwed us out of our 2pm late check out, threatened to call the police around 12noon when we’re packing to leave, gave us the wrong room type, and the loud music always made us feel like we were guests at an awful wedding with the worst DJ. We originally reserved a king size bed 1 month before our stay but ended up only having 2 doubles. Lastly, and nearly THE WORST was the window which over looked the banquet hall which hosted a terrible DJ, a white wall as the view, and thin bleeding walls of sound!
Stop, No, and Don’t!

Booked through hotwire, checked out before the time the front desk told me when asked what’s the latest I can check out. Was billed an extra day on my credit card. When I called to check on this, did not receive courteous or quality customer service. Excuses that manager was on a conference call and could not be bothered. Not impressed with the front desk.
The hotel is ok. Very confusing layout with random stairwells needed to get to a particular wing of rooms. Other guests and I received incorrect directions how to get to our rooms, and in general staff seemed to lack training or necessary experience. This to me reflects mostly on management.
Fridge leaked water on contents of the fridge also. Apart from that room was pretty nice.
Update: Talked to GM, he reversed the charges. Apparently there was a mix-​up about which guests slept well past late check-​out, although I was out of my room on time. I am raising my review thanks to the help of Brendan, the GM. He’s great, but the front desk staff really could use improvement

My brother’s wedding was this past weekend and the vast majority of attendees booked rooms at this hotel months in advance. Almost everyone had one issue or another with their room. However what was worse was the lack of professionalism and hospitality provided by the front desk staff. Many were told they would be in rooms with a king bed or two queens, but upon arrival many found themselves in rooms with two full beds. The bride and groom booked a nonsmoking room and were unapologetically given a smoking room. Phone calls usually went unreturned by both those at the front desk multiple times. Complaints went unanswered and unfixed. There was little done to appease the unhappy customers. The best part of this hotel were the maintenance workers who were extremely helpful and patient with the overload of issues encountered.

Horrible experience. Booked my room for the night of my wedding 5 months ahead of time, king size bed non smoking. When I check in they tell me there is only one king size bed in a smoking room. The smell was awful. My wedding brought them the business of at least 30 rooms over 3 or so days and every time someone called to confirm their room or book a new one they acted as if no rooms had been set aside for our wedding. We asked and were confirmed to have 20 rooms a night. Then their computers crashed and lost a good amount of information around my wedding weekend. Long story short we will never go near and will never recommend this place again. Terrible!

Clean hotel. It looks way better on the inside then it does on the outside.
Breakfast was ok. The biscuits and gravy were shockingly okay. The waffle was tasty too. No fruit was available which was a major disappointment.
The front desk on the other hand… well they are just plain unprofessional. While checking in I asked for a roll away bed. I was told this hotel doesn’t have any. They offered to bring me a pallet with some blankets and pillows. Seriously?! They are nuts!
Beds have no blankets or comforters, just sheets. We had to request blankets from the front desk.
Room only had two towels and two washcloths, had to get more from downstairs as well. (We had three people in our room).
3 stars for the cleanliness… not for the staff.

The hotel is quite and really clean. It was in a central position for where I have to go.
The restroom in my room was super tiny bit ok.

We found a good deal on Hotwire for the weekend before Christmas. From the moment we walked in the door, this was a much nicer hotel than I was expecting! The lobby is beautiful, complete with a fireplace and couches to relax in if you’re waiting. There is a large banquet hall, which was being set up for a wedding reception when we arrived. They also have meeting rooms, an exercise area, and a pool, though I didn’t use those spaces. There was plenty of parking, even with a reception going on. All interactions with staff were pleasant, and they seemed very kind.
Our room was modern and quite comfortable. Our mattress kept us sleeping like logs, and I absolutely loved our pillows, easily as comfortable as the ones I have as home. Our room had a fridge, microwave, and flat-​screen TV, complete with a wide variety of local cable channels. Our bathroom was perfectly fine, but a little odd because we were in a handicap-​accessible room; I’ll give this place another stay before I judge. I know there were kids staying on our hall, but I only noticed them during the daytime; our nights were very quiet — not sure whether I should credit good parenting or thick walls.
The complimentary breakfast was superb. They have TWO waffle makers, which I appreciated; when there’s just one, there’s a long line so I always skip it. The sausage was cooked perfectly, and the biscuits and gravy were delicious. There were several pastry options, as well as packets of oatmeal, cereal, and hot chocolate. Plenty of drink options too, and I was delighted that they had cartons of (white, no chocolate) milk.
I believe this used to be the Holiday Inn Express. We would gladly stay at this Best Western again, though if I had a choice, I’d pick a regular room on one of the upper floors instead. We had an excellent stay!