Larson Nissan Sales

I’ve had two great experiences now with their services department, especially Dan. It’s never fun to be without a vehicle, but both times I’ve needed them they have been quick to get me in and help me get into a loaner car and back to work. Vehicle service expenses can get out of control but they have managed to save me hundreds of dollars! Thank you.

I am sorry to write my first negative review… Half year ago I purchased a car from Nissan of Fife. Now I get a bill from a debt collector that I have never made a down-​payment. Honestly, until today, I was sure that I did. They NEVER contacted me, never said that I owe them any money, and the contract says that I made a down-​payment. However, collection agency in their letter says that Nissan of Fife has no verification of the payment, and therefore, I am liable (contract does not count, there should be a receipt). OK, maybe I forgot to pay or maybe they forgot to collect? I wish I remember that day after more than half year is gone. BUT how not smart a business has to be to 1) forget to collect down-​payment 2) never contact a customer to resolve a situation 3) find out a problem after half-​year 4) contact a collection agency, so they (Nissan of Fife) lose money by paying a fee to debt collector as well as customer loses money by paying an interest???

Such a great experience finding a car! AJ, Ron, & Roger were all so helpful in making sure they did everything they could so I was able to leave with a car I would love and could afford! AJ made sure to answer all of my (million) questions and even made sure I knew all I could about the car before I left the lot! Couldn’t have asked for better service! You guys were amazing!

Since purchasing my GT-​R, I’ve been consistantly impressed with this dealership: Larson Nissan in Fife. The sales manager, the finance guys and employees all seem to be genuine ‘car guys’ and treat their customers like royalty. They promise and over-​deliver. The staff is knowledgable about not only the GT-​R but about Nissan’s across the board. The sales manager is a proud supporter of our troops and part of us as well. I highly recommend this dealership. One example of the service they provide is that they have the right trained technichians for your GT-​R service. So i want to personally thank Kevin Washington for his help and profesionalism helping me with my purchase, Steve Lazzurri and Dennis Weymouth both of you gentleman’s are champions thanks for making my experiene the best. And to the finance guys you are working behind the courtain making this deals you are the backbone. Thanks and will be back soon.

Just bought our 2015 Murano Platinum from them on the last day of 2015 and I have to say it was THE BEST car buying experience we’ve ever had. Everyone was being very nice and it felt like they genuinely cared. One guy was supposed to leave at 5 to pick up his kids but he stuck around to show us the car. Then 3 people went on the test drive with us and they were very easy to talk to. Alex ended up being our salesperson and he was super helpful throughout the whole thing and even after the sale had been made, he continued to be a very pleasant person to be around. Note that this was after I haggled the price down close to the price they paid for the car. Never did I detect a hint of frustration from them. The finance guy then explained everything clearly to us, pointing out what we did not need to get. It’s my husband’s birthday today and the GM sang Happy Birthday as we were leaving the place. Last but not least, thank you to the detailing guy for washing our car in the freezing temperature. We were freezing our asses off just standing around watching him as he was sticking his hands in a bucket full of ice cold water to make sure my car was all nice and clean. I definitely recommend them should you be interested in a Nissan. I will be posting this on every site I know :)
PS: I am so sorry for not remembering everyone’s name. I’m not good with names and I only got Alex’s because he gave us a bunch of business cards lol.

Nice and helpful staff in the service department for the very routine service I had done… Lots pretty small with a minimal selection… Otherwise a nice dealership.

I wish I had read all the negative reviews of this dealership on Unilocal and elsewhere before driving more than 5 hours to buy a car from them! If you are considering spending tens of thousands of dollars at this dealer, it’s worth a few minutes of your time to find out what you might be in for if you choose to do business with this company.
Below, I will outline in detail how this dealer failed us at every turn but this is the one line summary: shockingly poor customer service, completely disorganized, not to mention uninformed regarded required documents to obtain license plates, duplicitous salespeople and sales managers, and a complete lack of accountability and follow through.
1. FOUL DOG ODOR IN CAR THEY WERE TOO LAZY TO REMOVE. When we arrived to buy the car, we noticed a really bad dog odor in the car. I asked Travis, our salesperson, if they could at least clean the car so we don’t have to drive 5 hours back to Oregon with this foul dog smell. He acted like this was a huge concession and had his manager, Dennis, tell us that they couldn’t afford to do a comprehensive odor reduction process, etc, etc. I clarified that I just wanted them to put in a little elbow grease to clean the car up and they (grudgingly) agreed. We came back 2 hours later and, instead of the dog smell, it smelled like air freshener. An hour later, the dog smell was back. I bought some Ozium spray and then washed the mats and fabric in a water/​vinegar mix and the smell went away. But when I’m spending $ 22,000 on a car, I think the dealer should have done that for us. Lazy.
2. SALESPEOPLE WON’T RETURN YOUR CALL/​EMAIL AFTER SALE IS MADE. After we bought the car, we noticed that the trunk cover was missing. This item comes standard on the car. We emailed Travis to ask him if perhaps the previous owner still has it. No response. Before we bought the car, he would respond to our emails within minutes. After the sale is made? Nada.
3. MISINFORMATION WITH NO APOLOGIES. The finance manger gave us an envelope with three documents in it and told us that was all we’d need to get a license plate for the car in Oregon. I went to the DMV and found out he was wrong. In Oregon, you need the title. When I called the dealership to inform them of this, the finance manager said, «It’s up to you to know the laws in your own state.» Fine, but if he didn’t know the laws in Oregon, he should have said so and we would have researched it on our own. Instead he pretended to know what he was talking about and then when informed that he didn’t, made no apology for the error.
4. GOOD LUCK TRYING TO GET YOUR PLATES! Trying to get a straight answer from various people at this dealership about where our title was and when we would get it was monumentally frustrating. Six days after the sale was made, I called our bank and they said they were unaware of the sale – Larson Nissan hadn’t even sent them any paperwork yet. The Bend DMV told me to have the dealer send the title to them, rather than to the Salem HQ, to expedite issuance of my plate. After numerous follow up calls, I was finally assured by a title clerk named Gina that they would overnight our title to the Bend DMV, and was even given a tracking number.
Five days later, I checked the FedEx tracking no and saw that they hadn’t even shipped out the title yet. Penny, a manager in the title department, told me that my title had been sent to Salem, not Bend. I called the Salem DMV and they said not only had they not received it but, since it was sent to HQ and not Bend, it would take an additional 4 – 6 weeks for me to get it! I called Penny back, and she changed her tune, this time saying, No, we still have your title here and can still send it to the Bend DMV. Great news, I thought, until 5 minutes later, I got a call from Dennis, the sales manager, who insisted that he had just gotten off the phone with the DMV HQ in Salem, who said they do in fact have my title there. I knew this was BS because I had just spoken to them and they had no record of it. He couldn’t explain why Penny had just told me she had the title or explain why I was getting different stories from different people.
Thoroughly confused, I called Penny back for a 3^rd time, and, after a long time on hold she said, «Oh, we do still have the title here at the dealership.» A few days later, I got a call from the Bend DMV that they have my title. So I made trip #2 to to the DMV. After waiting in line for 90 minutes, they pulled out the documents Larson had sent them and told me that the dealer had failed to include the (required) release from the previous owner. So I had to call Penny back yet again and get them to send me the release, and then I had to go back to the DMV, wait in line again and do the whole thing over to FINALLY get my plates.
This place will cause you nothing but stress. I can’t tell you how many hours of my time this place wasted and how much stress they caused me. Clueless, careless, thoughtless.

Our car buying experience with this dealership was nothing short of fantastic. After 3 days of grinding the turf looking for just the right car with my wife, we were ready to give up. Up to that point, the car search/​buying experience was absolutely the worst! That night we put out a search on the internet for the car we wanted. Zachariah Hinson, Sales Associate at Larson Nissan contacted us by phone the following morning. Before wasting our time, he matched us with that car including the model we wanted at the «out the door price» we asked for. A deal was made before we even went to the dealership. Zachariah was a breath of fresh air and treated us like family. Once we arrived we were greeted by the Sales Manager, Chris, who thanked us for our business. Zachariah took the time to walk us through all of the of the features/​controls of our new car making us quite comfortable with its operations before we left. I also had a chance to meet the Service Adviser Dan Zickler who informed me that we can have our new purchase washed anytime at no charge. Zachariah followed up with us within a week of our purchase to make sure we were happy and answer any questions. It’s all about how they value and care for a potential customer before and after the sale that makes you want to do business here. No surprises! Great team. Thank you Zachariah.

Andi was amazing! It was my first time financing a car so naturally the car dealership and process alone was very intimidating. Andi made me feel very at ease and not afraid to ask any questions and had me leaving the lot with my own car! I was very lucky to have had him for my first car dealership experience!

Bait and switch, low balling on trade-​ins, and game playing are the order of the day here. They say they’re «transparent,» but they’re absolutely not. We didn’t buy, and we won’t be back. Buyer beware! !!

28JAN2015, I was ready to go. I arrived early in the AM with the stock number of a vehicle (marked as «in stock» the night before on their website) that I was ready to check out and take for a drive.
Turns out, they didn’t have this new vehicle, just «similar ones». Apparently that one wasn’t sold, it had just «disappeared».
I was approached as soon as I got there. I don’t remember who it was. I honestly couldn’t care less to remember who at this point. The salesman seemed to be honest, and upfront, quick to answer questions, and knew the information about he cars he advertised. (I give him an A). I told him I had no credit, this was to be my first time buying a car from a dealer. After peeking at a few cars, I ended up taking a Versa for a test drive, I went in to do the credit check and prep for financial paperwork. I was then approached by the financial guy who had seen that I literally had no credit, where he blatantly said to me (and I quote word for word) «We’d rather do business with someone who has bad credit than someone like you who has no credit. It’s just easier to stick someone with a car if they have bad credit.» From about that point on, it appeared they wouldn’t want to do business with me at all.
(Talk about feeling like a worthless customer.)
I took my business elsewhere and purchased a vehicle from a different dealership.
tl;dr — I wouldn’t recommend this place to anyone. I wouldn’t want anyone else to feel as worthless as they made me feel.

I recently bought a used 2011 Juke from Larson Nissan. They were great the day I decided to buy the car but ever since then I can’t seem to get a hold of anyone at the dealership. My job is on the line and I need to take a few things off my contract. I tried to do this within the 72 hours and I hadn’t even drove the car off the lot yet but they wouldn’t cooperate. I was told that my contract was still in the ‘transaction phase’ and there was no way to take the GAP insurance off. Why is that? Why am I being treated l like I’m bothering someone? This is very discerning and I will NEVER give ANY Larson car dealership my money again.

I had the best car buying experience from Travis and Brian! For once, I didn’t feel stressed or pressured when buying a vehicle. The sales team at Look Larson, Fife listened to what I was looking for and helped me find the perfect vehicle. They took the time necessary to find me the best deals… online discounts, rebates, the works. I got a great deal and love my new vehicle. They are very helpful in explaining all the options, programs and warranties. My sister bought her car from them and we will continue to be a faithful Nissan family. If you are considering a new or used car… you MUST go see Travis or Brian!

Travis was awesome! I came in just shopping around and checking out my options. They were really nice and very helpful and honest. Travis was my sales guy and he was extremely helpful and listened to what I was looking for. Walked away just a few hours after I got there with a very nice car at a good deal. Thank you guys!

Buying a new car and dealing with sales people is high on my list of things to avoid at all costs but our experience at this dealership has really made me rethink that attitude. We worked with Travis and he was very friendly, honest and transparent. I never felt like I was being pitched a sales line or that anything was shady in any way. He worked with our budget to get us the car we wanted at a great price. Not only would I buy from Travis again, but I highly recommend him to anyone else looking for a car.
The only thing I found a little annoying was all the add-​ons the finance manager was pitching… Lo-​Jack, gap insurance, extended warranties, etc. That process probably added an extra 45 minutes to our time there. Still giving 5 stars because I don’t want to take anything away from the great service we received from Travis.

Larson Audi carries a good inventory of cars ~ that where the good things end.
Over the years, we’ve purchased a few cars from Larson. We received emails saying we’re valued customers, what a joke, you must be kidding. We tried to do business within the «Larson Family» of dealers. Larson Family is a dysfunctional group of car dealers that share nothing besides a name. Bait and nothing to switch — It started with them posting online a Q5 they no longer had in inventory (I learned they had sold it 2 – 3 weeks earlier). They called me back, asking me to come back in to do a deal. When I asked them to confirm the terms and price before I come back, they couldn’t do it.
Save your time. Pick an Audi dealer that values your business.

I bought my 2013 Scion tc from these guys a few weeks ago. So far, I am very happy with my purchase.
I called them a few times and even texted back and forth with Asuka (the sales manager) and had all of my questions answered prior to going in and seeing/​/​purchasing my car.
The entire process was great and I got an awesome deal on my car.
I am the type to do deep research and ask an entire list of questions before making any purchase and both Asuka and Louis were very helpful and patient with me. I traded in my old car too, and got a fair trade-​in value. Janet (in the financing department) was very informative and explained everything thoroughly and was very friendly!
Overall, I had a smooth and easy process buying my car from these guys. I will be most definitely be recommending these guys to everyone!

If I could give it less than one star, I would.
They messed up on the financing paperwork — totally THEIR error — but rather than call us to try to figure out what had happened, a woman in the business office called and was VERY rude to my husband. As far as we knew, everything was settled, we had signed the financing papers, etc. and then get a call demanding, «WHERE’S THE MONEY?» (a direct quote). Really?
They figured out that their finance guy didn’t do the paperwork, correctly, they redid the paperwork and sent it to us to sign. Apparently, they’re not supposed to do that because when the bank found out that we didn’t sign it at the dealership, they wouldn’t accept it.
So, the THIRD time of signing the paperwork, we went back to the dealership and that seemed to solve it.
But that’s not all!
We bought a Nissan Leaf. No one did an inspection/​overview of the car when the deal was done. There was a problem with the car — they said they fixed it, but they didn’t. This is an all-​electric car so yes, that’s rather new technology, but no one there knows the car well enough to actually answer questions.
The salesman was condescending, i.e. heavy sigh, then «well you dickered us down so much…»
I would never never never never go back.

We needed a small SUV and we needed one now and at a great price. We looked first in our home town of Olympia and everything was so high priced. We then went online and saw just the car we wanted at Look Larson and we went there and it was nicer with lower mileage and at least $ 3,000 less than anything we saw in Olympia. I would go back to them and tell all my friends! We drove the car home the same day. They made it easy and even called the next day to make sure we are happy.

They made good on their mistakes
I’m usually not the forgiving type, but someone at Larson lit a fire under the butts of the sales manager. I was very unhappy with the personality of the whole organization after my bad experience, but their sales manager (he’s shifty, but he seems to know when the person he’s talking to isn’t responding to his flim flam) came through with a great pay-​back on my new car.
Long story short, they turned it around. I would have far rather had one great experience, but I’ll take what I have now with the «A-​OK» stamp of hesitant approval.
Bottom Line:
If you do go there, make sure you get a really good salesman. A friend told me that the farther you get from Seattle, but worse the salesmen get, and this place is in Fife. Caveat.