Rolf’s Import Auto Service

We took my husband’s BMW to Rolf’s because it would not start. We thought it might be a coding issue but they told us it was probably the ECU. They said they would get an ECU and try it. The car sat for an entire month before they even attempted to look for an ECU for the car (it is not a hard to find part). We ended up purchasing an ECU because it took so long and brought it to them. A couple of weeks went by with no update on the car so we called and were told it did not work.
We were then told the ECU was fine and it was probably a wiring issue and they would try to figure out why it wouldn’t start. The car sat there for FOUR MONTHS and they never tried to figure it out. They kept putting it off saying they were too busy and that it was a «project car». I don’t understand what is so «project» about diagnosing and getting a car running! We got fed up with dealing with them and came and towed the car out of there. Then they had the balls to charge us over $ 700 for doing basically nothing. On pick up, we had to ask them for a receipt for payment and then what we got had no detail what-​so-​ever as to if they had done anything to the vehicle.
We took the car to another shop and were told it was a bad crank position sensor, which is a common problem apparently, and they had the car running in about an hour for under $ 200 for parts and labor.
Rolf’s has poor communication. They never called to give us updates and when we called we either got the run around or our calls were never returned.
They charged for work that was never done and were completely incapable of diagnosing a common problem that was fixed in an hour by another shop.
WHAT A RIP OFF!!!
Save yourself the trouble and take your vehicle somewhere else!!!
If I could leave a negative star rating I would.

Okay, so my first experience with Rolf’s had a rough start. My driver’s side window in my Mini Cooper quit working… it was stuck so that the door couldn’t be closed properly. I checked around, and found that Rolf’s was nearby and less expensive than the dealership. I figured I’d give them a try. The first time out, they fixed the regulator and the window worked again, but they out it back in a bit too low. I brought it back and they fixed that. Then, a month later, the window’s motor quit (apparently a bad regulator puts strain on the motor). Back to the shop, but this time they fixed it for the cost of the parts (no labor) because of the hassle. Then I had to come back because the window was, again, a bit too low (lots of road noise when the window was «closed»). They fixed that for free. The upshot: if it’s complicated, they may not get it the first time, but they will have a good attitude, they will fix it and the price will be fair. :)

Shinee @ the Rolf’s fife location went above and beyond to assist me. Se even had a complementary inspection of my brakes and fluid performed. She was knowledgeable quick and efficient! She provided me with a quote of recommendations for the future. the rest of the staff Nathan and Linda were very helpful also. Love the free air fresheners, wipes and pens! What a great place to have your vehicle services!!! Thanks you Rolf’s @fife I will be back with my other vehicles!