Lockhart Cadillac

Rip off? Feels like it. Brought my car to Lockhart’s service department two (2) times. The first time they rotated the tires, oil change Etc. Picked up the car. Got on the highway for a 5 ½ hour drive. When the speedometer hit 62 the entire car began to shake. Speed limit is 70 most of the way to my destination. It shook so badly it felt like my arms and legs where numb. I called and the service manager Doug told me to bring it in when I returned the next day. (That’s 1300 miles later). I did. The back right WHEEL was bent so badly (after I had the tires rotated) that the car needed a new $ 900 wheel! We thought that the service department had done the damage, but we just paid it. HOWEVER NOW I dropped my car off this past Monday, to fix the front left lamp, oil change Etc. When I locked my car last night the horn sounded, it sounds like a golf cart horn!!! Called and spoke to Darryl in service who told me ‘well, sweetheart, sounds like your horn went out’ — $ 350 to fix it! Spoke with the service manager Doug after that, and asked if he thought it was a bit odd that 100% of the time I brought my car in for service, it needed hundreds of dollars more in repair? His response — can I se make an appointment for you? Not going here again!!! And if you were smart? You wouldn’t either. SCAM !!!

Joe Anderson sold me a car a year ago. 2014 Coupe CTS. Good experience. Like the car (not love it). 45K car shouldn’t be skimping on some extras that I feel should be included. But I’d be lying if I said it didn’t look sharp. 5 stars for Joe Anderson. He’s kept in touch. I may not pick up his calls but I appreciate the follow up. When it’s time to look for a car again I’ll give him a shot.

It has been a long time since I have shopped for new cars. I absolutely loved the experience at Lockhart Cadillac. Our salesperson, Matt Mustafa was a great representative of the brand and the dealer. He was very knowledgeable, courteous and accommodating to our needs. Lockhart went out of their way to make our purchase simple and easy. I can’t wait to buy my next car from there.

I ventured to Lockhart Cadillac not with money-​filled pockets ready to be spent, but with two GM recall letters clenched in my hand. Living downtown and working in Fishers made it difficult to decide where to take my car for the recall repairs. When I went to the GM site, Lockhart was listed as an option AND was close to work.
I made the appointment online and it was confirmed quickly. I also made a point to ask about transportation to/​from my job, and that was confirmed as well. I arrived very early in the morning and the gentlemen inside the garage were very kind and friendly. I waited in the waiting area for about ten minutes before I was escorted to work in an awesome CTS. There was someone to come pick me up when my car was ready and I was on my way. I even received a follow-​up call to make sure everything was running okay.
What most impressed me about Lockhart Cadillac was the outstanding customer service. I rolled up in a 2004 Chevrolet Malibu with dents, dings, and scratches. Yet, I was treated like I was bringing my 2015 Cadillac in for routine service. I don’t foresee any luxury vehicle purchases anytime soon, but I would defnitely give these guys my recommendation.

The service team at Lockhart is great, they really helped me out! I brought in my Saturn Vue because the ignition was locking and I couldn’t get it to unlock. They said they’d run a diagnostic on it for $ 100, then call me with the estimate to fix it. I was thinking it would be a couple hundred to fix. When they called to let me know the problem, they explained that they noticed the key was worn, so they cut a new key to see if that would fix the problem. It did. They saved me money and fixed the problem because they cared enough to pay attention to details. Thanks guys!

2012 Cadillac CTS
Had a minor problem, but Lockhart took it on as an important one and did everything humanly possible to find the solution. I was almost embarrassed for taking up so much of their time. U can always count on them going above and beyond.