Rainbow Pools

For over 20 years I had been dealing with rainbow pools but the last 4 years were awful! Their maintenance crew for installation and repair have caused me many problems. I have had to bring in other sources to correct their serious mistakes. How awful that their rating from me has gone down from a 5 to a 1. Actually, I have a hard time giving them that! Beware!

I have a beautiful pool thanks to the crew at Rainbow Pools. They helped us with site selection, started the project when they said they would and finished on time and within the budget. As an added bonus, they have an incredibly talented landscaping team who did beautiful stone work and repositioned plantings giving us an outdoor living space that we use from April through October. These guys are professional, courteous and always return my calls. I highly recommend Rainbow Pools.

I have been dealing with rainbow pools for well over 12 years and my experience has been absolutely wonderful. They have a great staff of honest hardworking people that care about their customers. I give them my highest recommendation.

i do not usually write bad reviews but i must make people aware of my experiences with this place. i moved into the area in 2005, got a simple 18 foot round above ground pool. i purchased a heater as well for the pool. i wanted a company to open and close my pool because at that time i had little knowledge of what to do. i chose rainbow pools simply because they were close to home.
for the first few years the only thing negative about them was that they were very expensive by i figured if they do a good job thats ok. one time i forgot to turn off the pool pump switch when i went on vacation. i called and asked them if in their travels could they just turn it off being they are only a short distance away. they did and i received a bill for over $ 100. i believe.
as we got into 2012 i noticed that the staff they were sending was not of the quality they originally sent. i had several really bad issues with them, one time when they were setting up the pool for the season they forgot to close a value and all the water i paid for leaked out of the pool. other times simple things such as not tightening hoses correctly.
in the spring of 2014 i noticed that my pool sand filter was completely busted open and ruined. it was obvious that it exploded because rainbow did not blow out the water properly when putting it away the previous fall. it was very hard to get them to replace what they had broken. first they tried to replace it with a much smaller unit. then after calling them many times they replaced it with the proper size filer. when they installed it they installed it at an angle which was almost 45 degrees. obviously it did not work correctly. several of the times that they returned to do things to the pool because the filter was not installed right i was charged which i paid.
this spring i looked at my pool and the whole wall of the pool was ripped, the liner was ripped and there was tons of ice around the perimeter of the pool. this made my pool useless and i will have to replace it at great cost to me. even though i can’t prove that rainbow did not put the proper antifreeze into the pool i had pool people look at it and they seemed to think that was the case.
as you can see i have had much trouble and aggravation from rainbow. i am now very well versed about pools and could not believe the the poor quality of work rainbow did to me and how
bad the techs were. i went through all last season not being able to see the bottom of the pool after they installed the new filter.
now to top things off i just received a letter from rainbow basically telling me that they have reconstructed the service dept and do not want to service me any longer.
after reading all of the facts i leave it up to you to make up your own mind of what they were pulling. as i said in the beginning i do not like to trash anyone but i feel that our local residents should be made aware of my experiences. one last thing at no time during all these problems that i had with them did any owner from rainbow ever call me to apologize or help in any way. they have gone through several people who you speak to in the service dept. i just hope that i can afford to get another pool as we need it for health problems.

Just had an unfortunate experience with Rainbow Pools. They gave me a quote on a job, and when the guys came out to do it, they suggested a better way to do it that would cost only «a little bit» more (they guessed $ 75-​$ 100), since it would save me an hour on labor costs. When the bill came, it was DOUBLE the original cost, including the SAME labor cost as the original estimate. When I called on Sept 19, the answer they gave me was that they SHOULD HAVE given me a different (higher) quote in the beginning for labor, and they would not adjust the bill. They admitted the error about the original quote on the phone, and yet are unwilling to do anything about it. I will go elsewhere for pool service in the future, naturally. I report, you decide. I also filed a complaint with the Better Business Bureau. It doesn’t seem right to me that a company would give an estimate and then just say «oops we should have given you a different estimate» when the bill comes in much higher, then admit they made a mistake, and yet be unwilling to make any accommodation at all … especially since the only reason I went with the second option is because they specifically told me it would cost less in terms of labor. I’m not a lawyer so I can’t make any comment about the law (and I make no accusations), and I’ll leave the judgment of ethics to others. Seems to me, though, (in my humble opinion) that the decent «good business» thing to do would be to split the difference with me, since they admit they made an error. Absent that sort of fairness, it’s hard for me to imagine ever using them again, since there are other services in the area. But that’s just my view. Others should decide for themselves.