Jiffy Lube

Great station. Staff very friendly and knowledgeable. I took relatives car in for radiator flush and they gave discount since he just had oil change done. They explained all they had done have car thorough check out!

Very fast and thorough. All of the employees were extremely polite! Quick oil change and the car was vacuumed and all! Thanks guys!

I used to love the fact that Jiffy Lube vacuumed my car, but after this experience and some research, I will NEVER go back to a Jiffy Lube again, and will tell EVERYONE I know, and talk to, to not go to one either.
Let me see, December 12, second oil change ever for me of the Volvo I bought in July of this year.
Two weeks later, Friday, December 23, my power steering is making noises, and I’m low on power steering fluid. I check under the hood, and I have a power steering leak. Looks like someone tampered with my power steering line. (Again)
Prologue: I got an oil change at another Jiffy Lube in August, two weeks later, power steering hose leak, had the hose replaced for a total of $ 367!!! And you’re asking me «WHY THE HECK ARE YOU GOING TO ANOTHER JIFFY LUBE?!» Well, why indeed. Hind sight is always ²⁰⁄₂₀. The mechanic who replaced it said someone nicked the line when they did the oil change.
Back to Jiffy Lube in Fitchburg: I call on Monday, December 26, and the ‘manager’ tells me to bring it in, they’ll ‘look’ at it. Well, let me tell you, that’s EXACTLY what they did. They LOOKED at it. Then they told me they don’t touch the power steering line when they do an oil change.
(Background snickers here)
I asked for the manager. The ‘manager’ came over with a baby on his hip, looked at the leak, pointed out the «three spots they only touch» while performing an oil change, and said they didn’t break it.
I showed them the receipt for the brand new power steering line I had replaced three months before, and their response? «Oh, well, your mechanic probably put it in wrong.» Yeah, that’s why I didn’t have a leak until AFTER you gave my car an oil change.
I said that my husband filled the power steering for me the day before because they broke it, and one of the employees said, «Well, MAYBE your husband «played» with your «engine». Not funny.
I asked them what they were going to do about it. They said, «We can’t do anything, the only person who can do anything is the district manager.» So I asked for the district manager, they said they could call him, but then they handed me a business card and said I’d have to call him myself. Then told me that it wasn’t their fault the power steering was leaking and I needed to leave. «You need to leave. Now. It’s not our fault, we didn’t do it, take your car out of our bay and leave.» After multiple attempts, he (the ‘district’ manager) finally picked up his phone and said he’d be over in 10 minutes.
Well, he was definitely there in 10 minutes, but then he did the same thing. Looked at the power steering leak, said it wasn’t their fault, that they didn’t break it, and «oh, I remember this car, I changed the oil myself, and I didn’t break it».
After giving me the run around, over and over again, they pretty much kicked me out of there. While I was still there, they started cracking «Chinese» jokes. My words exactly, «Um, HELLO, I’m RIGHT HERE, I can hear you making fun of me.» To which they replied with more snickers and giggles. I mean, how ignorant are you to assume that because I’m Asian, I’m Chinese?
Leaving extremely upset, I brought my car to the mechanic who replaced my hose, and after inspecting it, he said someone definitely tampered with the power steering line.
Car Service? Un-​Satisfactory
Customer Service? Utterly deplorable.

Dear Jiffy Lube,
I love you.
I came to you for an oil change a couple of days ago… you finished it so fast… «thats why they call us ‘jiffy lube’»… AND you filled my windshield washing fluid, vacuumed my dirty sand caked mats, and even offered to put on the windshield wiper that i bought somewhere else (it was the wrong one tho, my bad).
I came back today for another service and tho i had to wait 45 minutes, you said i could leave and come back. Josh was great today!
i will be back.
thank you.