Absolute Bikes

My hat’s off to Absolute Bikes. They donated a $ 1000 bike to the JLB Project’s Chocolate Carnival charity fund raiser. They obviously care about their community. Nate at the shop (you can’t miss him) was super in fitting my 14-​year-​old son on a bike. Sorry to hear some not-​so-​great comments on Unilocal.I suspect it depends on who you interact with here. Our experience was great!

This Bike store in my opinion is the best in Northern AZ! I have spent alot of time in this store and the entire staff is extremely friendly and helpful to all customers. The General manager (Anthony) has gone above and beyond multiple times to help me out. My family has been so happy with the customer service from Nate, Chris, and Brian (just to name a few) have provided.
Anthony arranged for my wife and I to test ride a few bikes from the Sedona Abolute bike store. The Sedona Store has a absolute amazing staff also. I saw Jarod the manager spend 30 minutes answering some guys questions and helping him tweak a few things for free. Darlene and Mckayla made my wife feel like she was part of their family.
I could go on and on. Basically we have thoroughly enjoyed dealing with the Absolute bike family.
Thanks!!!
Tom B.

I will NEVER bring my bike here for service again. Their customer service was snarky, the information I was given was inaccurate, and the up-​charging was shocking. When I brought my bike in for a tune-​up, the same person who had previously worked on my bike suggested I needed new cables even though he had just installed new cables less than 4 months ago. When I pointed this out, he said «oh» and then said «never mind.» When I brought my bike in for a parts swap because of a cracked frame, I was told the parts were compatible with my new frame, but once they started working on the bike I was told I needed new parts that ran up the bill far beyond what I was originally quoted. To add insult to injury, when I was told my bike was ready I noticed they forgot to install the new front tire (as was discussed) and they forgot to size me up to the new frame (even though they said they would). Overall, it’s very clear they are more concerned with squeezing money out of customers than they are with providing quality service. If you bring your bike here for service, all I can say is: buyer beware!

Absolute Bikes in Flagstaff saved my fully loaded self supported/​self contained tour from Flagstaff to the Grand Canyon and back last week. Five miles out of town on the first day of our tour, my chain broke and then the rear dérailleur and hanger twisted into a pretzel. I called the shop and spoke with «Kyle» the Service manager. He told me to bring it in and they would make an assessment. I got to the shop with my injured bike mid morning. PJ and Kyle did a visual check and told me that the bike would be fixed in an hour. Bam, it was done in less than an hour and waiting for me at the front counter after a walk around the neighborhood and a brief stop at a local coffee shop. They repaired my bike PDQ. The shop personnel are friendly, welcoming and efficient. The shop location is ideal for bike tourists directly across from the Amtrak station on Route 66 in the heart of Flagstaff downtown historic area. The shop has a great selection of parts, accessories and bicycles to choose from. The staff is polite, professional and don’t overwhelm you. I’m am a former Bicycle shop owner and lifelong cyclist. They get it right. Don’t be intimidated by the bling. Browse, look around and know that they will take care you what you need and or want when it comes to bicycles. Service is what separates the great from the good shops.

Great service! Being a Clydesdale, they took the time to make sure my Specialized Fatboy was setup with the right bars and stem to make it comfortable to ride. Not like another shop who just sent me out the door with a bike. Glad I returned that one and went with Absolute. Highly recommended.

I saw a great example of excellent customer service.
Walked in the door was asked do we need help. I responded, «yes, my wife is experiencing pain in the tail bone when she gets off her bike.» This 7 foot tall giant was very good at working with my wife. He measured her for a proper size seat. helped pick one out. Assured my wife that a black seat would look good on her white bike. He asked me to bring in her bike. He installed the seat, then set up the bike on a training stand and worked with my wife to properly adjust the seat at the right height and proper angle.
Most bike stores just hand you a $ 100 seat and say this is our most popular selling seat.

I have visited this place a variety of times over the past 4 years, mostly to browse for parts and bikes, and found it to be really consistent. Sometimes they were helpful, but most of the time they were not. Most of the time I come in, they are interacting with each other, or they take a long time to greet you and help you. They do however have a nice collection of bikes and a very knowledgable staff here, but its too bad they more often have underwhelming service and overpriced items than otherwise. I would love to give them the benefit of my business, but I can only recommend you visit this place if you are searching for a bike or seeking out help in buying one.

2 years since my last review… and I have had a much better experience with much more pleasant staff and service…
Thanks Absolute Bikes

Don’t get me wrong. The employees are very friendly and welcoming people. It’s a nice environment. However, most everything in this store is overpriced. Can’t get a couple of tubes without dropping at least $ 20. There are a few local shops like cosmic cycles, much smaller but much more personal and most importantly, cheaper. What can I say, I’m a college student and don’t find myself rolling in the extra cash. If you got the $$ Absolute Bikes is a great place. Also, their Instagram is solid too.

I took my dropper post in there and they said it would be done in two days. Two weeks later I go into the shop and ask them where it is because I didn’t received a phone call from them. They lost the dropper post and the ticket. Terrible service and didn’t even care that I was upset.
Go somewhere else in town!

Been to Absolute Bikes a few times and have yet to have a bad experience. I haven’t rented a bike from them, so I can’t say anything about that, but my boyfriend and I have both had tune-​ups done by them and they have done a great job each time. I feel that their prices are reasonable and that they are about on par with the other shops in town.
One of the the things I really appreciate about Absolute Bikes is that they are always right there to help the minute you walk in the door. Everyone has always been friendly and seems to be very knowledgeable.
Their turnover time is a bit longer than some of the other shops in town. It’s about a week for a tune-​up, but that might be because it’s busy season right now and everyone is bringing their bikes in for a spring tune-​up. I did appreciate the fact that they threw my bike up on the stand while I was still there and did a preliminary assessment on it, while also asking me questions about what I had been noticing about the bike’s performance. They answered my questions (I had a lot) without making me feel like a dummy… always a plus, eh? :)
So yeah, I would recommend them to anyone I know, and an happy to support them with the majority of my biking needs.

Great service. Walked in with a tire issue, left 30 minutes later with a fixed bike. No fuss, no muss.
Met the shop cat, who reigns over all.
Will use again, when the need arises.

Friendly, helpful staff. Love the shopcat greeter! Very nice and return policy is open to satisfy your needs. I love this bike shop!

On the expensive side, always helpful for me. Glad to have them as part of the community for their initiative in getting places to ride!

I am with many other folks here about AB. I rented a bike and found the sell in great, but I found the bike i paid $ 90 to rent not well taken care of. One result of this is that the chain broke about half way in to my planned 3 hour ride. Fortunately I had a chain tool and know how to use it so was able to make the repair and complete the ride. On my return I was asked how the bike was and explained what had happened to the mechanic who checked me back in. His reaction? ‘oh, OK.’ Yep, that was it. I won’t be back

Jared provided me with excellent service and was outstanding to deal with. Very good prices for the level of service provided! Would definitely go there in the future. I brought in two beater bikes and he was able to get them in the best shape possible! Thanks again to Jared, hope I spelled your name right!

the inventory is great and have some exclusive brands to flagstaff… that being said they sales guy i delt with thinks he himself is exclusive… knowledgeable yes! Pompous, arrogant, and condescending… yes, yes, and yes. thanks for making my bike shopping decision easy!!!

Absolute has lots of bikes and a large staff and their mechanics are very good and knowledgeable. However that being said, they are also gonna gouge you when you walk in the door. Service is VERY VERY EXPENSIVE. A simple 5min true and 2oz of stans cost me over $ 30.00. Previous to that visit they mounted tires and tubes on a second wheel set and they charged over $ 40.00. $ 18.00 just for the 2 tubes alone!!! (The tubes should have been between $ 3 and $ 6 each at the most!) Would not recommend Absolute for service. Go to AZ Bikes on South San Francisco Street instead.

This is my first time using Unilocal,simply to let you know there are better options!
I came up from Phoenix with my family to revisit the town, go to bearizona ^^ and ended up finding a really awesome bike @flagstaff sports exchange
It just needed new tires and tubes, and this was the closest shop that was still open.
Raced over here, 10 minutes before they closed. I asked if it was alright that I still come in, and it was expressed to me that was t o t a l l y fine.
So, heck yeah! New bike, and gel in new tubes!
well, on about my 3^rd ride (thank goodness it was a short one) my tire blew, and much to my surprise, there was no goop in the tubes! (that i’d paid for)
So. they we’re probably like. ‘well. lets make a few extra bucks, still get out on time, forget the gel, because she wont know until she’s way back in the valley.‘
UGH. Whatever. If you’re looking for a bike shop, check out AZ Bikes, or Bike Revolution and grab a cup of bacon coffee while you’re there.

If I could rate lower than one star I would. I went to absolute bikes to have them convert my 29er to a single speed, and they ended up saying I needed a $ 70 piece to do it. Couldn’t get it to work, so I showed it to my friend, who then showed me how to do it for $ 5. Piece never worked. Then brought in my wheel to have them true it, and they said the rim had to be scrapped. When I went to get the hub and other gear back, I found out they had sold my brand new tire to someone else and had thrown away my perfectly good tube. I can’t express my hate for this shop. Dont go here.