Diamond Wireless

This store breached confidential account information and would not honor their word in regards to a transaction. They did a bait-​and-​switch deal. Repeated attempts to rectify the situation was only met with the occasional «We’ll look into it». I asked to speak to the district manager numerous time and he/​she never called me. In fact, only once did I receive a TEXT that was initiated in their end, no courtesy of a call. This store is shady and my recommendation is that customers go elsewhere for their business.

Only came in to shop for plans, but the reps had to check everything twice and was getting a lot of their mental math wrong. They kept walking us back and forth like a used car dealer. They did not instill much confidence. My wife and I just left laughing at the situation. Don’t plan to every drop in again.

Great transaction in January to buy 3 phones, a dozen accessories, 2 yr contract. Came in today to return a dead MyCharge unit (from Jan. transaction). Manager Cameron was rude. Cannot recommend this retailer. I came in in January because of great Unilocal reviews. Things change…