Randy’s Downtown Garage

This has been a long time coming but I wanted to update my review for Randy’s from about a year ago. When I last reviewed my son had picked up his car and there was a question about the fuel gauge and whether it was working or not. He took the car back to Randy’s Garage and Randy immediately took the car to see what the problem was. He determined that the sending unit was indeed defective and proceeded to remove and replace the unit at no cost, as well as having the car ready for my son to pick up at the end of the day.
This kind of service is refreshing to find. Randy and his staff are an epitome of a trusting, honest garage that reminds me of years gone by. I recommend this garage for any service that is needed.

I always had a good experience at the shop until Randy tried to charge me 100 bucks to change a blown AC fuse. I went to another auto shop who told me what fuse to buy and where to install it (in my fuse box) for free! I went to the local autoparts store and bought the fuse for 3 bucks. It took less than 2 minutes to install the fuse on my own and got my AC working again. After that experience, I can’t get the sour taste out of my mouth. I now go to the other auto shop for any repairs.

If you need service and you’re in Flagstaff go to Randy’s!
Every wonderful thing I heard about this shop is spot on!
My truck broke a CV axle on a trip in the area. After asking around a bit (and even calling another shop that was open on Sunday) I chose Randy’s. I called them the next morning, explained what happened and asked if they would be able to complete the work that day. Not only was the work completed much faster than I expected but Randy was within $ 5.00 of his estimate (I don’t think I’ve ever had that happen before).
It gets better…
When I picked up the vehicle I asked about transmission work. Randy gave me great advice on where to get one and also gave me a recommendation to a shop in my area that he trusted to do the work! They were friendly, highly professional and made me feel comfortable quickly. I am so impressed overall I would consider making the dive to Flagstaff just to have future work done.

I can’t recommend Randy’s enough for auto repairs!
I was to leave for Phoenix when my Battery light came on, Randy’s were able to take care of the problem and get me on my way.
The most friendly people I’ve met. Thank You Randy’s

My daughter goes to NAU and her boyfriend drove his Ford Ranger from So Cal to go visit her last weekend. On the way home, leaving Flagstaff, the engine failed. He had no money (a college student himself) and we had no idea what to do. I saw good reviews for Randy’s so we towed it there.
Randy then confirmed the next day that the engine was blown up. Not worth fixing. Randy called and said «with all of the problems you have, no charge for my time».
He had all the opportunity to take advantage of us, but instead showed compassion. A+++ guy. Wish the world had more Randys in it! GREAT GUY WHO CAN BE TRUSTED.

Randy’s Garage is the best shop I have ever had the experience working with. I typically work on my vehicles myself but with my son now at NAU and me in CA, it is impossible to do this. I recently sent my son to Randy’s because a local shop told me we needed to replace the steering wheel box and one of the steering gear bushings. Because I needed to get the Jeep to my son ASAP, I did not have the time to do this work myself and told my son to take it to Randy’s. Because the heater was not working well on the drive out to Flagstaff, I also assumed the heater core needed a reverse flushing due to age/​mileage. Unfortunately, the Jeep would not start the morning my son was to take it to Randy’s so I assumed it was the battery or starter. AAA could not jump start it so it was towed to Randy’s.
Randy investigated and determined the dome lights were left on causing the battery to die. He serviced the battery and cleaned the terminals — starts fine. He investigated the steering box and bushing, and told me there was some play but it was not necessary to replace. He also looked at the heater and determined it was probably the cable needing an adjustment because the heater was getting hot water.
I asked Randy to replace the steering box, steering arm bushing, and flush out the heater core. I was planning on spending $ 500 on this Jeep and it only cost me $ 46 in labor. I wish Randy was local so I could take all my cars to him. Randy is an incredible guy and I am blessed to know he is there to help my son when I can’t. This is the second time where I have sent my son to Randy expecting to fork out hundreds of dollars and Randy has chosen to not take advantage of me nor my son. Randy’s Garage is a garage you can trust and I am highly thankful for!
Randy, you rock. God bless you and your business!

My daughter, who is a student at NAU, brought her car (a 1995 Saturn) in to Randy’s after seeing all the five-​star ratings on Unilocal,and felt she could trust them. She brought her car in because the coolant light kept flashing, the cigarette lighter had come apart (and she was unable to insert her phone charger), and the car needed an overall safety check in preparation for her trip home for Thanksgiving (Flagstaff to Los Angeles and back). Not only did they fix everything that needed to be done, but they also told my daughter that they would check her transmission again after she returned from her trip home, free of charge, to make sure it was still O.K.
My daughter said the people who work at Randy’s were so nice and helpful, and she felt that since she is a college student who does not know anything about cars, she is very grateful for them helping her, at an affordable price, and being so honest. She says she highly recommends Randy’s if you want quality, timely, and trustworthy service.
And, Randy, for what it’s worth, I am grateful to you, as a Mom, for taking such good care of my daughter and making sure her car was safe for her drive home for Thanksgiving. She told me all about her positive experience with you, and when I finally heard her car pull into the driveway that night, I felt very grateful to you. Thank you!

Amazing group of people: honest, trustworthy, dependable and to top it off, great prices. My son’s car had issues while visiting friends at NAU and they worked with him, then called me, explained everything in detail and really took care of us. Wish these guys were in the West Valley.

My car broke down a fee days before I was suppose to move to California with all my stuff and two dogs. I had it towed to Randy’s and they were able to fix it that day. Susie, Kurt, and Randy were all so kind, patient with me in my panicked state, and answered all my questions. I can’t recommend them enough! I made it California safe and sound thanks to them!

My daughter is at NAU and needed a trustworthy mechanic to fix her car. I found them on Unilocal.They took good care of her and her car. I would recommend them. Thanks

My friend & I (2 women w 2 teens) were traveling through Flagstaff heading home to Tx when the alternator went out. Babbitt Ford refused to help us — (in our Ford Expedition no less & prior to their closing). We crossed the street to Randy’s. HUGE HEARTED MAN! He could not personally assist us but made several phone calls around town to help us. If ever I were in need in Flagstaff, I would take my vehicle to Randy’s.
I will add to this because Big Doggs Garage is not on Unilocal.Randy sent us to Big Doggs Garage off 6^th Avenue. Skip & Smokey had already gone home for the night but came back to meet us after getting Randy’s call. UNBELIEVABLE! They did quick diagnostic to find problem, called around to find alternator, drove to pick it up & fixed it so we could get on the road! He also only charged us his cost for the part — FORD WOULD HAVE CHARGED DOUBLE I’m SURE.
Please please please — take your car to either of these 2 honest local shop owners who still know the meaning of outstanding customer service — and truly genuinely nice people. Skip is honest! We had time to sit & visit while car was being repaired. Big Doggs used to only do custom paint etc but is a full auto repair shop.

I’ve been going to Randy’s for 10yrs. Love them! I feel that they are straight forward and honest. I’ve never felt talked down to about my knowledge or lack there of when it comes to car repairs. Things are done quickly.

I have been going to Randy’s ever since I moved to Flagstaff five and half years ago. When I moved to town, I was asking around for a good mechanic. Everyone that I spoke with said Randy’s was the place to go. They weren’t kidding. Friendly, honest, reasonable are only a few of the words I would use to describe Randy’s. I am moving in a month and the one thing that makes me the most worried is finding another Randy’s in my new town. I doubt anyone will ever match the quality and professionalism of Randy’s. I will miss them.

SPOILER ALERT: This is the best auto repair shop I have ever experienced anywhere in all my travels.
As an uncertified mechanic, I am often asked to repair vehicles for my friends. I spent a few days in Flagstaff to get my friend’s ’72 Blazer in suitable shape to drive back to Phoenix. The Blazer hasn’t been driven in 18 years, and I needed to replace several key parts on the vehicle. I rebuilt the Quadrajet carb, installed new spark plugs and wires, and replaced the brake hoses. But I wanted a professional mechanic to verify that the vehicle was in safe working condition.
Randy’s is constantly inundated with vehicles to repair, so I had to wait a few days for an appointment, but it was WORTH IT.
Trevor brought me a list of everything amiss with repair costs included, from the water pump leak that I hadn’t noticed, to the worn universal joints on the 4×4 driveshaft. Dispelling my natural inclination to view all auto shops as untrustworthy, he even brought me under the vehicle on the lift and showed me how to fix the issues myself if I was willing and able.
When people live to help and serve others above all else; profits will soon follow.

I rate this garage ONE because there is no ZERO for me to rate!!!
I fixed my friend’s Grand Cherokee here, they told me the part of my front axle was broken and they will order a new one to replace.
HOWEVER!!! When my friend did his service later in the Cherokee dealer after the car was fixed, the dealer told us that the part was actually not replaced!!! Instead, they just use some glue to stick the broken parts together!!!
We were totally cheated!!!

Quick, honest, and reasonably priced. Randy’s cannot be beat in Flagstaff. Nothing but a positive experience.

Most reliable, trustworthy and honest mechanic I’ve found yet. He’s helped me out several times with my car and I always felt like he was straight forward and had fair prices. What else can you ask for when it comes to car repair?

I love this garage! The mechanics are personable and willing to work with you, and unlike some other locations they will tell you exactly what is wrong with your car, what needs to be fixed right away, and what you can let go for a while. I have never had an issue with these folks, and even though they’re constantly slammed they get their work done in a timely manner, and they do it well. Highly recommended.

Randy has taken care of my cars for more years than I can even remember. He and his staff really take good care of their customers. A few weeks ago, it was snowing and my vehicle wouldn’t start. Randy left the garage and saved me! Thanks Randy you ROCK!

I can’t say enough nice things about Randy. He helped me out again! And, this time he gave me a «going away present» and looked over my car for free. I can’t even believe this still happens in this day and age. If you are in Flag, Randy’s is the place to go.