Apple Tree Honda

Brought 2012 Honda Pilot in for service. Over the phone I was told the service requested needed NO appt but rather use the express service. These guys were very busy the day I pulled in to the express service. They were very organized, quick for service write up, offered advice on service savings, etc. They were glad to see that I had a coupon printed from their website so I could save a few extra $$$.
They offer a shuttle service however they were all out dropping people off so my wife and I walked over to the shopping center across the highway… caution there is no walkway so please be careful!
I received a phone call about 25 min after I left asking if I would like some additional items resolved during my visit. They were very courteous and understood with no pushing when I said I would take care of those items on my own. I hate pushy sales persons.
I then recieved another phone call about 1hr after drop off that my car would be done in the next 5 min. I was met at the door with a warm smile welcome back. To have rear diff fluid, oil & filter, and coolant exchange done with the amount of cars in front of me in 1.5hrs, including check out/​payment, was very surprising… job well done!

These people are the absolute worst. The scheduling people are rude and totally unhelpful. There is no apparent communication between scheduling and service. Details of my car appointments were consistently being lost and/​or misstated. In addition it is clear that their primary goal is to sell you things whether your car actually needs them or not. Appletree is directly responsible for whole days of my life wasted. Not trustworthy, not even competent.

Called to inquire about brake job on my Honda Civic Hybrid and was told by service person to bring it in any morning and they didn’t schedule brakes. Then called again this morning and was told I needed an appointment and they transferred me to scheduling. The scheduling person said closest date was day after New Year’s and when I asked if there was anything earlier, she said 8:30 NY Eve. When that didn’t work for us, she verified I didn’t want the appointment and then hung up.
This is the closest Honda dealership to us but I needed the job done before leaving on a cross country trip so now I’ll just wait until I get to Colorado and have it done there.

While my service advisors have all been great, I am tired of having oil leaks after getting an oil change. I had the oil pan changed out few years ago and now, leaks after changes, again! I take my Honda to Honda because I assume they will get it right the first time! Apparently not.

Apple Tree Honda has knowledgeable technicians and an accommodating schedule. They have always been very helpful, explaining in minute detail all the repairs, and they are also relatively speedy. Their prices are a little high, but that is to be expected from a dealership rather than a neighborhood mechanic.

Service department hooked me up 1000 miles away from home. Fixed a major repair in 2 hours that I thought would leave me stuck. Also washed my car for free without me asking.