Chili’s

I don’t even know where to start. Let me first say that Chili’s actually has really good food, and I love that. Unfortunately good food does not make up for the very disappointing service, not once but consistently. From the moment you walk in and you are not greeted by the «hostess»… You have to approach them, and then you get their attitude. They do not appear to care whether you are there or not. And apparently they do not care, and neither do the waitstaff or the manager. Many of them stand around as if they have nothing better to do than talk to each other. We sat at the bar so wecould actually have a place to sit. While sitting there I counted at least six tables that were empty, not bussed and also not seated. It is really disappointing to know that this is the only Chili’s around. The service is horrible, but the food is great. But poor service continuously means that people will not come back. I have tried to be patient and yet every time I am there the service sucks. This is definitely a reflection on the management, because if they really wanted to make this place good, they would get rid of the servers and staff who suck, and replace them with people who actually get paid to do the job they were hired to do. If you don’t want to be there, don’t be there! We can definitely tell you don’t want to be there. So go somewhere else and let someone who cares have your job. And just as a sidenote, When I went to the restroom one of the staff members was in the bathroom the entire time, in front of the mirror, patting her hairand making sure she looked good even though her service sucked. We have given this restaurant ample opportunity to prove themselves, and we are always disappointed. Sorry chilies, we are not a fan of the Flint Michigan restaurant. Perhaps you need to go in and clean house.

Met some friends there at 530 PM on a Thursday night. The place was rather dead (maybe 5 or 6 others there) for the time of day.
We sat down and within 2 minutes the waitress came over to take our drink order. The 2 women ordered triple berry margaritas, the other gentleman ordered a beer (I an’t remember what type) and I was good and had a water.
When the drinks came out about 10 minutes later, the other gentleman’s beer was the wrong kind (he was given a Blue Moon) and she sat a coke in front of me. I told her that I had wanted water and to take the coke back and bring me what I had ordered. She walked away in a huff and brought back my water about 5 minutes later.
As we began to order, we were informed that they didn’t have any ribs, my first thought was «How in the hell do you not have ribs at 1800 on a Thursday?». We had to repeat ourselves no less than 3 times so she could write it down and make sure it was written right. 3 of the 4 of us had ordered soup while the 4^th had ordered an appetizer of smothered chicken wings.
When the soup came out, only 2 was brought, no 3^rd and no chicken wings. I asked about it and she said that that was all that the cook had out for her but she would check on it. 5 minutes later, out came the left behind soup and chicken.
The soup was lukewarm and the chicken was cold and rubbery, almost like it had been sitting out for, oh I don’t know. 5+ minutes maybe?
When the food came out, it looked good. I had a bacon cheese burger and fries which was good tasting and at the proper cook (Medium rear). My wife’s plate was hot and she said it was good tasting.
The other couples steak was a bit over cooked for them but they ate it and said it was alright.
All in all, it was an OK evening. The food was alright but the waitress is what brought the review down. If you have good wait staff, they are what will bring customers back. Get rid of the dead wood, get happy, caring people.
Edit to add. While the waitress was slow and incompetent at almost everything in her job, she was all over the table when we left to get her tip. Hell, we weren’t even out the door and she was looking for the money.

First time I have been at this location and Will NEVER go back. Was there on Sun. Jan. 3,2016 approx 5:30 pm. Had to wait for service (they where not busy), wait, wait, and wait for our food. I could see in the kitchen and they where doing nothing. When we got our food over 45 minutes later it was horrible! One of the 4 orders was wrong. Everyone even the so called manager had a very bad attitude. No one there cared if they had a job and serntly wasn’t doing it. Will not waste my money here!!!

The worse Chili’s experience I have ever had. The staff is the awful. They have a «I don’t want to be here attitude» & they just stand around talking to there friends that are eating in the restaurant & the manager is standing there watching the whole thing. The staff is clearly a reflection of their leader. They don’t care because she doesn’t care. I will not be coming back to this location. It’s a shame that the renovations don’t reflect the service.

Terrible! I remember why I stopped coming here, 17 mins just to get drinks. Skillet queso still not here going on 21 mins. Definitely expecting food to be way sub standard (why would it be different from everything else). Won’t be back even if someone else is buying!!!

My wife and I just walked out of this location for a second time, over the exact same issue. Undercooked burger. It was so undercooked that the bottom bun was soggy and pink from blood. As I said, this is the second time from this location. Beyond Unacceptable

Worst dining experience I’ve ever had in my life! I went here on a Friday night and it was packed. Food took forever and my mothers dish was prepared incorrectly twice. Was comped for the meal and offered a free desert the desert was even Burnt. The manager didn’t even come talk to us. She should be fired and our waiter should be promoted. He did the best he could to keep us happy! Worst ever restaurant in Flint Mi

I’ve twice been to the Flint Chili’s. It’s a mistake I won’t make a third time. In both cases the food was mediocre at best and the service slow and incompetent. On our last visit, it took nearly 45 minutes to get our rather simple orders for two people, and my wife’s request for a simple substitution was forgotten. To their credit, they were apologetic, but lesson learned. There are much better area restaurants to patronize.

Our group of about one dozen people had lunch here and it was the consensus opinion that we probably won’t be back.
The «tiny» things they called hamburgers were dry, stale buns and accompanied by miniscule quantities of potatoes/​onion rings. Condiments were limited.
Soda pop was priced at $ 2.30. Absolutely rediculous.
No utensils/​napkins on the table and when we asked for them, the waitress handed a bunch to one person and told them to pass them around. Just what I like: Several people touching my silverware.
It was so cold that many of us had to don our coats and if we didn’t eat our food quickly it lost it’s heat.