Men’s Wearhouse and Tux

I’ve been to this location twice now and both times I have received exceptional customer service. Upon entering I am greeted and they ask me the usual questions like why am here, why’d you come back etc etc. The store is very clean and organized and they do there very best to be attentive towards all customers.
I was shopping for a suit, Drew (Ass mgmt) helped me pick out a navy suit, shoes, belt, tie, dress shirt for $ 501. He was exceptional, helped me every step of the way.
The only tiff I have about this experience and past experience is they seem to always want to up sell you. I told him I had a budget of roughly 500 for a suit and we shopped around for 500 dollar suits. I stumbled upon an original 700 dollar suit for 229… He did not pick this one out for me. So when you go in there ask for «the special deal of the day.» Same scenario happened for the shoes.
I give this business a five star review because of the customer service, it’s exceptional. Just be weary; they are commission based.

The clothes are okay, some good sales for suits and jackets, but forget about them for tuxedo rental.
I used them once for tux rental and it turned out to be a pitiful experience. They are more than happy to take your money and fawn all over you when you are paying them in advance, but once the event rolls around and you need the tux to be in on time and fit perfectly, then forget it. They can’t be bothered to remember your name.
My tux was ill-​fitting, the salespeople were very unhelpful, bordering on rude and seemed to show very little concern for my fit concerns with the tux. Everything about it was wrong and the salespeople and manager were very nonchalant. In fact, out of the six tuxes for the wedding, every one was ill-​fitting or had visible stains or damage except for one. Only one tux was fine at the time of pickup! That’s shameful as hell.
It was like pulling teeth to get the problems with each tux rectified before the wedding. I finally had to call their regional manager at another store to motivate them to take care of the problems with my tux. They ought to be ashamed of themselves, but I doubt that they are. Now, I will never shop here again. Why give your hard-​earned money to a store that doesn’t deserve it? I don’t know what other Men’s Wearhouse stores are like, except for the one with the regional manager whom I dealt with on the phone, but this one is not worth the trouble.
Very unprofessional. An absolutely regrettable experience. I wish that our party had known more about them in the first place, but hindsight truly is 20/​20, regrettably so.

Talk about the most unprofessional place, we ordered 9 tuxes from this store and 8 out of the 9 were stained!!! One of our ushers, who lives the closest to this Mens Wearhouse location (an hour away) took his tux back and they reordered for him, The new one came the morning of the wedding! And get this, it was still stained!!! And they expected him to wear it. So instead they said they’ll give 40% off to him?! Im sorry but the tuxes were $ 185!!! Which leaves them at $ 111…That is WAY TO MUCH to be wearing a stained tux! I never even found this all out until during our ceremony…(everyone in the wedding was trying to be understanding and not stress the bride out by telling me) the moment I found out that something was wrong was the moment I walked down the isle, I was pretty upset that not one of the men had their suit coat on! I thought my soon to be husband decided this. NO HE DID NOT, two of the groomsmen had big grease stains in multiple areas on their suit coats therefore none of them were able to wear the coat or it would’ve looked funny. The best man had big black scuff marks on his white shoes that I could clearly notice! And two of the other groomsmen had stains on their pants. Both ushers had stains, one on his white shirt and the other had it on his vest and not to mention the groom had a large grease stain on his upper thigh of his pants! All they could say to us about the groom was «his tux was free, so we can’t do anything about his!» I don’t care if it was free! I care about what my wedding looked like! I mean how unprofessional is that?! The only person that did not have an issue was my dad (who walked me down the isle and then sat down) I am very upset with Mens Wearhouse and even more with this location. The fact that when I called corporate they then contacted the regional manager, who did absolutely nothing! I talked to him personally and he said he would take care of it… he called corporate back and said he did. HE LIED! He did nothing whatsoever to help us. All we asked for was some kind of reimbursement for ruining the whole look of our wedding! And yet having to pay extra for the suit coat and not being able to wear it?! This place is a joke. Once they get your money they do not care if you’re happy or not. They told corporate that they contacted all the men in our party and not one complained! That is a downright lie! Everyone complained, why would we do all of this if there wasn’t a problem?! I would never recommend going here to anyone. And I’m not saying this out of anger I’m saying it because you WILL regret it and you need to be warned. We know 5 weddings that are being planned between both of our families and friends and they all were planning on using Mens Wearhouse until they seen the issues we had at our wedding and how it can ruin your big day! They now are going else where…

Wish I could give them less than 1 star. Bought my husband some shirts and suit coats, paid cash, had to return a shirt for less than $ 100 and they had to issue a check from corporate, said I should receive in 14 days. What kind of store doesn’t have at least some cash in a drawer when they are open for business??? I offered to come back later in the day bc he did say they were going to the bank and was told no they still wouldn’t have it. Did I mention the return was less than $ 100 ??? Horrible customer service. We’ll be shopping elsewhere from now on!

I would not recommend Men’s Warehouse to anyone. They messed up almost all of our tuxes for the wedding Except three of them. The day of the wedding the tuxes still were not fixed. I will say the Manger of the establishment tried everything to fix things. The one on Linden road is worse when it comes to customer service. To many other options out there to rent tuxes.