Hobby Lobby

I have noticed lately that the customer service has really went downhill at the Florence location. My example today was I had to return some Copic markers. I did have my receipt and had the markers only 1 day. The transaction went smoothly at first with the cashier. He has to get a senior cashier to sign off and she did. Her name was Patty. She grabbed the markers opened them up and started to accuse me of having the incorrect lids. She even went to the point of marking the colors on a paper to show me that the colors were incorrect. I tried to explain that Copic markers aren’t always true to their lid color. She told the male cashier to hold me there till she proves her point. I felt like I was being held unjustly. I was embarrassed by the way I was treated like a common criminal. I asked for the Mgr. I was told they were not in the building. Another cashier stepped up and asked what I wanted I told her Meanwhile Patty circled around me with nasty looks and long sighs. I will never ever return to this store ever. I felt like i was treated like a criminal. I hate to give even 1 star. This is supposed to be run by a christian based company. This was not very christian like to me. This store deserves a no star.

I don’t have anything negative to say, but I don’t have anything positive either. Craft stores are completely out of my element and I needed help finding things. I couldn’t find anyone walking the isles so had to go to the checkout to ask about things several different times.

Very poor customer service. Many items that are more than $ 20(silicone molding compounds, equipment) are not on the shelves, but an empty box that says to ask an associate.
Problem is, no one will get the product for you until you go to one of the two checkout lanes that are open, with a 10 – 15 minute wait, to have them call a manager, then a few minutes later find out that they actually DO NOT HAVE THE PRODUCT AT ALL. Combine that with high prices, terrible corporate policies, and I would have no reason to patronize this location. But, they where the only shop around that had the brand I needed, except… They kinda didn’t.

I bet these guys are pissed about same sex marriage ruling… hah!

I’ve called this local Hobby Lobby at least twice in the past 4 days looking to see if they had a particular pattern in stock. Their answer was «no.» This morning I called and spoke with Savannah, who was very sweet when she told me no. Less than ½ an hour later, I went into the store and back to the pattern drawers — surprise! There was one copy of the pattern I wanted. Since it was a new pattern that they would have received earlier this week, I would think that they probably had them both times I called, especially this morning.

I usually always have a good experience at hobby lobby but my last visit to Hobby Lobby in Florence was horrific. When I swiped the wrong card for an over $ 500 purchase they told me they couldn’t cancel it. I told the cash register operator I don’t want to use that card and they were going to refuse to cancel it. Finally they got who was suppose to be the manager he just looked at me then the register shrugged his shoulders and walked away. Then 4 register operators tried to cancel the order. It took 30 minutes then they still couldn’t. They paged the rude inconsiderate self consumed mgr. and he took another 20 min to come back. He began to argue with me. I told him to cancel everything and to refund my cash and card charged. It took him and another shift supervisor. I hadn’t eaten lunch or breakfast and it was close to 2:30 pm by this time. The manager just shrugged his shoulders rolled his eyes and walked away again! Finally a shift supervisor and a veteran cash register was able to get their old system to cancel my order and refund my money. It to well into 45 min. I will never shop at this Hobby Lobby again. The manager should not be in management he seems to hate his job and knows nothing about customer service and has no patience or respect for his customer or able to professionally solve problems.

Hobby Lobby is OK but there are plenty of good hobby stores in the area. Hobby Lobby stands out in the the negative by not being convenient in it’s times and being off-​putting in the way it treats it’s employees.

Hey it’s sunday, i’ve got some free time to maybe make some models. Just need to grab a pot of paint and… you are closed.
It is the 21^st century, be bold and hire some secular employees to man the shop on Sundays. It’s the christian thing to do I think.
Half way decent plastic model choices though it never changes. The paints and supply are hit and miss.
If your making a big dollar purchase, there is usually a 40% off coupon in the sunday paper great for one time purchases like air compressors. Except if your going to be doing it on sunday…
Again, i mostly frequent these places cos i’m a plastic scale modeller. My wife has used them for framing and they do a great job.
They also have a craft room area you can reserve. My model club, Cincinnati Scale Modellers has used the westwood location for make and take demonstrations.

When I need to create unique items for unique events, this is where I go. I have found the perfect items for a funny hat party, props for a photo booth, and items for cake pops. Even found a Charlie Brown Christmas Tree this year.
For picture frames, they almost always have them ½ price.

I used to think you had to be craftically inclined to shop here, but I was so wrong! They have all kinds of home accents, wedding paraphernalia, and other great non-​DIY type stuff here. I recently scored a lot of wedding stuff at 50% off. They rotate sale items from week to week, so if you miss a sale, just wait a while. They also do rain checks at sale prices if they run out of something.
It would’ve been 4 stars if not for closing at 8pm, being closed on Sundays, and the off-​putting instrumental religious Muzak (Go Tell It On a Mountain, You Raise Me Up, and Jesus Loves Me were a few that I recognized). I’d rather not mix my church with my shopping…