Hyatt Place Cincinnati Airport/Florence Hotel

Staff is friendly, helpful and sincere, room was clean and hotel is located near lots of shopping and restaurants.
Items that hotel could improve on: oatmeal should always be available as part of the free breakfast, consider using pocket doors for the bathroom (Hyatt Place in El Segundo, CA is a great example).

This may be one of the best hotel stays I’ve had. I really feel like the folks at the desk were extremely happy we chose their hotel. There’s a lot of competition in the area, I get it. The good service seemed genuine here and I loved every minute.
When you walk in, it’s the standard Hyatt trying to be all chic with the little bar and the chill nooks scattered throughout the lobby. They offer a good free breakfast with eggs, sausage, sauteed onion/​pepper mix and either waffles or pancakes. There’s a selection of orange/​apple juice and milk as well. For those that want to keep it light… there’s fruit and yogurt, mini bagels, oatmeal and more. This was very convenient for us.
The room was spacious but the bathroom was very small. They need to position the door so you don’t have to do ballet moves to close it. The staples were in the room as well (ironing board/​iron, hair dryer, aux ports on the side of the tv).
The pull out had dirty sheets on it when we set it up but one call to the front desk remedied that immediately.
The fitness center had a bike, elliptical and treadmill but they have an agreement with the LA Fitness a couple doors down if you want to get your lift on and use the sauna or other equipment. Free headphones, water machine, towels and a scale. Nice touch!
The pool is standard size for these hotels… on the small side. With that said, it doesn’t take long to fill up and it’s important for everyone to be respectful of others. Hint, hint… no diving or cannonballing. So, this happened with 3 kids jumping at the same time. I’m all for fun but it got out of control. I expressed my concerns to the manager and he immediately addressed the situation in a professional manner.
Clean rooms, nice perks, ample parking, good breakfast and very good customer service is a win in my book! We will definitely be back.

Stayed at this hotel for two nights during a recent trip to Cincinnati, since we came by car and planned to drive everywhere, and saw no point in staying at a downtown hotel (to the tune of $ 200+/ night and then another $ 30+/night to valet our car). This hotel worked out great. It is approximately ten miles from downtown, and almost a straight shot via I-​71. It was conveniently located near several big box stores and chain restaurants; perfect for those actually needing to stay there due to its proximity to the airport.
The parking lot is small, but we did not have a problem finding a space either day (though the spaces we found were not particularly well-​lit or close to our room.. . not a problem for us, but sharing for anyone reading this that places importance on such things).
The hotel is very clean and spacious. The lobby is nice, and the rooms are, for the most part, updated. The layout of the room was nice, because it was styled like a studio apartment with a divider wall, and had an office area, kitchen/​bar-​type area, and living room type area. The TV was pretty large for a hotel TV, and swiveled in a way that it could be viewed from either the couch or the bed. There was ample countertop space near the bathroom vanity, and it was nice that the toilet and shower were separate from the sink/​vanity area (though an inward-​opening door in the bathroom required some maneuvering to get in and out of the bathroom).
Hotel staff members were friendly and efficient. A sign at the front desk indicated phone chargers were available to borrow, and other items were either free, available for purchase, or available to borrow. This hotel only provides shampoo, conditioner, a small bar soap for in the shower, and a small bar soap for at the sink. I didn’t pack hand lotion because I was trying to pack light, and every hotel I’ve ever stayed at provides free lotion (and shampoo, conditioner, body bar soap, facial bar soap, and hand bar soap, and sometimes things like mini mouthwashes, shower caps, q-​tips, etc), so I was disappointed to see lotion was not provided (though, according to the sign, it’s free if you ask for it.. . but it seemed easier to just start my day off with dry hands than go out of my way to seek out a tiny bottle of lotion).
I normally don’t sleep well at hotels, but the bed at this one was pretty comfortable and reminded me of my own. I liked that the comforter was a plain, clean, solid white. The hotel offered a free breakfast, which we took advantage of the second day there: I was surprised how many different items were offered, and the quality of the breakfast.
Overall, as picky as I often am when it comes to hotels, I was very satisfied with our stay here, and wholeheartedly recommend it to other.

I had some Hyatt points that I wanted to use so we stayed here on a business trip to Northern Kentucky. The room was great! Extremely comfortable bed I must say. However I was looking forward to the complimentary breakfast in the morning. I know free breakfasts is in these places aren’t like Gordon Ramsay’s whipping them up in the back room so I know not to expect too much. However, although the food looked great, my God that was the worst Food I’ve ever had in my life and I’m not that picky believe me. They had a breakfast sandwich that was rock hard and the spices they put on the egg was absolutely horrible. Too bad I’m not a cereal guy. I don’t know how anyone could make something look so appetizing and taste so bad. I guess that’s an art in itself. Also in keeping with this food the coffee was just as bad. So it’s a great place to stay and sleep but you better scope out some breakfast places nearby. I’m only giving it 2 stars because I was so looking forward to something to eat in the morning but was soundly disappointed.
######UPDATE What A Difference A Day Makes. Went down for breakfast this morning and it was delicious. I guess I should give you another star but consistency is key my Hyatt friends.

Stayed here two nights. The first morning while taking a shower the tub filled almost completely with water because of a clogged drain. We told the front desk on the way out. We came back later that night and it still hadn’t been fixed, so we had to wait for someone to come up and fix it that night.
The last few Hyatts I have stayed in haven’t been great experiences. I hate that the bathroom is located so close to the beds-​it really should be on the opposite side of the room. The fans and temperatures have been really wacky, not super clean… just eh.

Friendly, clean, centrally located in Northern Kentucky. Rooms are spacious, with a mini fridge but no microwave. The microwave is located downstairs in the breakfast area, along with drinks and snacks. You won’t find vending machines on any of the floors, only ice makers.
The free breakfast is a carb overload (breakfast sandwiches) M ~ F but I found on Saturday and Sunday they have scrambled eggs and sausage.
This is pet friendly hotel, not sure what the extra charges will be but it’s good to know.

Les chambres sont très spacieuses et très confortables, cependant la salle de bain est assez désagréable avec une ventilation qui fait énormément de bruit, le lavabo est dans la chambre et non dans la salle de bain.
Il y a un coin cuisine avec un frigo et une cafetière.
Coté petit déjeuner les produits sont frais mais on manqué de place, il peut être dur de trouver une table.
La salle de fitness est petite avec 4 appareils, par contre l’hôtel donne accès au centre la fitness.

I was very pleased with my stay. We received shuttle service from the airport to the hotel late at night and checked in quickly. I’ve stayed in a Hyatt Place before, and this one didn’t disappoint. Really modern and tasteful décor. The room was spacious and very clean, and the AC/​amenities worked perfectly. Since we arrived late, we ordered food from downstairs. It took awhile which surprised me as at 10PM, there’s not much happening, though the sandwiches were good. FYI, their kitchen is open 24h, so you can order food whenever you’d like.
If I am in need of a hotel on my next trip to Cincinnati, I’ll be booking this for the overnight stay. Other than the food taking awhile, the hotel satisfied all expectations.

Great hotel with huge rooms. I’m a big fan of Hyatt Place since all of their rooms are mini suites. They also have food available ²⁴⁄₇. It’s premade and not the best I’ve ever had but it’s helpful for a 1AM arrival.
They brew a short list of Starbucks drinks at the coffee bar in the lobby. The vanilla Latte was fine. Just don’t glory to get anything iced.
Gotta get up early though. The included breakfast is very nice but ends at 10am!

Very clean, super friendly and super efficient if you forgot anything or don’t want to go out for anything. I paid $ 10 less for a run down dump last time… lesson learned. :)

The staff was very friendly and rooms were great. There wasn’t any noise and everything was in order. The breakfast was very good and this is what I expect from a Hyatt Place, since I am Platinum Member, which means I go to a lot of them. Anyway, it is a good spot to say and within 10 miles of all the sights along with being closer to the airport to head home.

Front staff was great. Rooms aren’t as comfortable as they should have been. They say free Breakfast but their definition of breakfast is a bunch of carbs, cereal, muffins and pancakes. They stole my shirt. Will never stay here again!!!

This was a great hotel for a great price. The area it is located seemed very safe and upkept. The décor was beautiful, and I have never stayed in a three star location that had an ambiance when you walked in, but this one definitely did! The rooms are actually beautiful, with a sleeper sectional sofa with a chaise. Rooms have a bar area with fridge, huge TV that has a digital switch box built into the wall where you can change from a cable channel to viewing any device via a USB, HDMI, or AV. They serve a small menu ²⁴⁄₇ with a bar area that serves Starbucks and a few mixed alcoholic beverages (crazy for a 3 star). Breakfast was great, with a few hot options, but they cut off rather early at 9:30am. The staff was extremely friendly, and check in was extremely quick, less than three minutes. They put the Internet access code on the door key, so I was less likely to lose it. My kids enjoyed the pool area, but my only complaint is the pool furniture seemed very old and cheap, not fitting with the hotel.
This place, in my opinion, is better than a regular Hyatt because parking and access to your room is easy with children, they offer a free breakfast, and it is very clean.

Booked this hotel through a Priceline Express deal for a same-​day stay. Was happy to see that it was the Hyatt upon booking.
The room was very unique — it shows that their branding is a strong attempt to set them apart from the usual room layouts in the same class. I enjoyed the slight partition between the bedroom and living room. It was strange, however, to have the sink separate from the bathroom and positioned over carpet instead of tile.
The couch and carpet were very dirty. It was obvious that the cleaning crew hadn’t touched the corners where the carpet meets the baseboard in probably over a year. The entire perimeter of the room was covered in a thick layer of dust. The couch had stains and a musty smell. I was too afraid to sit on it directly, so I laid down towels to separate myself from the dinginess. The bathroom was very small and extremely outdated. There was ZERO room to open the door and get out of the bathroom without pinning yourself against the toilet or climbing over it, which is disgusting. The tiles and bath hardware were very very dirty. They completely overlooked the bathroom when they updated this property, and it really shows.
There was ample parking all the way around the building and plenty of stores and restaurants in the area. The area is very corporate, with lots of office buildings around. Very safe. I had no problems with noise. The bed was semi-​comfortable, but the frame creaked a lot just from small movements like turning over on my side during the night.
I liked the large television — it was on a swivel and could be positioned to face the bed or the couch, which was a thoughtful touch.
Overall, it was satisfactory. But nothing exciting. Compared to what people have come to expect from the Hyatt brand, this property falls a bit short. They really need to deep-​clean the rooms and update the bathrooms. Otherwise, no huge complaints.

Nice place; clean and a better breakfast than expected. Entrance is hidden behind a shopping area but worth the extra couple minutes to drive around. Very affordable as well.

Booked this room last minute and I am SO happy. The rooms are so big, my kids loved having the extra space to play and move around. The breakfast was delicious, another hit with the kids.
An airport shuttle AND free parking? AWESOME.
I would definitely stay here again.

Definite value for your money. Rooms are clean and good sized, and we really utilized the couch/​living area of our room as we waited for our family to arrive at the nearby airport. Breakfast (included in price) was above average.
Because of the snow about to arrive, we had to stay in the Hyatt 2 nights, including Christmas day night. My only issue with this hotel is the service. Upon check in we had to inquire about the free shuttle service they provide to the airport, and also about their free wi-​fi. It would have been nice if these were issues that THEY brought up with us, not the other way around.
At breakfast we were the first to arrive. Instead of staff tending to the breakfast/​coffee area, they stood around and gossiped. One loudly talked about how she wasn’t supposed to be working today, and that she didn’t want to be there… and the other talked about what she was doing when she got off work. Not exactly welcoming.
Because of the snow, my sister’s flight kept getting pushed back (LAX to CVG). When we went to the front desk the first time to switch our shuttle time, we were told by a rude blonde that we must give 24 hour notice prior to booking the shuttle. Um. It was a blizzard. It was Christmas. You didn’t tell us that when we initially checked in. You’re not going to get 24 hour notice, sorry.
We ended up having to change the shuttle time at least 3 times, and the final time the manager of the hotel assisted us. He was the first professional person we encountered at this hotel. Hopefully he can train the other employees.
You get what you pay for. I would stay here again but I wouldn’t count on good service.

Did a lot of research on Florence area hotels and I must say I found a winner! Everything about this place is first class. I booked online using Hyatt’s website for $ 76 which was better than any of those high profile discount websites.
You feel like a king and queen upon walking in the door. Attentive and friendly front desk staff. We booked a room with a king size bed and what we got was a studio apartment with a sofa sectional, partitioned off from the sleeping area — with a flat screen TV that pivots so you can watch TV comfortably from either side of the partition. Great selection of channels, too, with free HBO. Also, free WiFi, so bring that ipad along. Very comfortable beds with big fluffy pillows. I wanted to sleep in late, but got up with the wife to enjoy a free hot. breakfast that blows away the competition.
Does it sound like we enjoyed our overnight stay? Well, Hyatt Place will get our business again. It was AWESOME!

Shuttle took over 15 minutes, and the hotel is 3.2 miles away. (12:30 am) We passed the hotel but the driver said he had to make a stop; we drove onto the DHL airport to pick up a bunch of pilots. One of them had the nerve to ask if he can be dropped off at the airport first. Luckily the driver said no because jt would have been a shame to kick such a lovely male specimen in the balls.
Quick check in, though busy for 1 am.
Was so happy with my room it pissed me off. You know when you have those travel nights that you arrive at 1, wake up at 5 and out the door at 7:30? Those are the nights where I DON’T want big, comfy, airy, contemporary rooms. But alas, this is the room!
Being in the food service/​hotel industry for years, this hotel is the perfect example what Marriott, Hyatt, IHG and others did when they went «courtyard». Über trendy and sleek. Less is more. Interestingly I think they stayed with way more square footage than expected. Across the bed is a huge mirror with nothing under it, except the bathroom sink in the corner. So the bathroom is huge with a bath and toilet but no sink.
something that irked the heck out of me was that there wasn’t a trash can in the bathroom!!! Who does that???
Very oddly shaped room but so comforting and looking so inviting. The sad part is that I have 5 hours of shut eye and it’s a wrap.
Drafting this on my iPhone, so may still have updates by the time I post to the site.
Posting, all was status quo and I’m glad I booked it on Priceline. A rarity for me.

Our family stayed at a Hyatt Place a few months ago near Chicago and were so impressed with the service and quality of amenities that we jumped at the chance to stay here again. However, this location in Kentucky left a lot to be desired. Our room was clean and mostly comfortable, but it is apparent that the sectional couch in the second room was becoming threadbare and in need of replacement. Also, the room smelled musty and felt damp every time we returned.
The staff was not quite as friendly or helpful as they were in our previous stay. A large church youth group was staying at the hotel last weekend, and the kitchen seemed overwhelmed by them at breakfast. I waited 10 minutes for food from the kitchen near the closing time, and when the kids finally cleared out, it was right at 10:30. I asked the manager if they were working on more, and she curtly responded that it was 10:30 and they were closed. I could not believe they would be so crass as to close the kitchen while guests were still waiting. I understand that food waste is an expense, but if people are standing there waiting to eat because you can’t produce enough food fast enough, it’s not your guest’s fault. My wife also ordered a mocha from the «Starbucks» counter that ended up being hot chocolate milk for $ 3.50. The lady even told my wife that she would have to get out a recipe book to make it for her. Sounds like they need some better training.
Also, on checkout, they messed up our bill. We received a bill under our door that said we owed $ 1.86, but when I tried to check out at the kiosk (which didn’t work, but the way), the gallery host claimed that someone misapplied a credit on my bill and I ended up owing more money for food and drinks. It took forever for him to figure out what I actually owed, and instead of just letting it go and charging me what they told me I owed earlier in the morning, I had to wait 10 minutes while he sat there with a calculator and figured everything out. He threw away my original bill and wouldn’t provide me with an itemized bill after the fact with all the charges and calculations he used. It was just a summary bill that showed what I ended up paying.
This probably sounds nitpicky or negative, but as someone who doesn’t travel frequently, I expect those few experiences to be exemplary for the price I’m paying. I’m not sure if this is just indicative for the area I was staying in, but these people need some lessons in customer service from up north.

Stayed here with the kids for one night last weekend.
My 14 year old was thrilled… she just thought it was the neatest fanciest hotel ever. We were on 1^st floor and our room was great! Looked very modern and upscale, spacious, and comfy. There was a larger «living area» with sectional. ottoman, desk, mini fridge, coffee maker, etc. We had the 2 double beds, and it came neatly made with lots of extra down pillows.
The lobby was very nice. Most of the staff was very nice and attentive. They have a ²⁴⁄₇ touch screen in the lobby where you could order food, snacks, and drinks. (we took advantage a couple of times!)
There was a free continental breakfast with the basics– cereal, toast/​bread products. biscuits/​gravy, oatmeal, juice. There was no one down there when we were there at 730 AM on Sunday morning. When we checked out at around 1015 AM is was packed! Not a place to sit if you wanted to. Made me glad we made it there early. (Thank you to my 4 year old alarm clock!!!)
Also, the pool was nice. Basic pool– 3ft to 6ft. A little cold, but served its function.
(Did I mention there is a Starbucks in the lobby!!!) … dont know if i could ask for any more!!!