Jeff Wyler Honda In Florence

It was my first time buying a brand new car. I had looked around multiple dealerships not only looking for the right vehicle/​price but also the right salesman. Phil was that guy! He was very personable, laid back, understanding, KNOWLEDGEABLE and did all he could to find me exactly what I was looking for. Will go back for my next vehicle!

Last night I have purchase a new 2016 Honda Odyssey from Casey who works at Jeff Wyler Honda in Florence. He is a very good salesman and knows how to make the customers happy. I wanted to purchase a minivan for my family and i have trusted Casey as my trustworthy guy to show me how Odyssey can help me and my family with transportation.
He has answered all of my questions that I had before purchasing it. I was very satisfied with his words that the vehicle I purchased will help me. I am satisfied customer and recommend people who are interested in purchasing the Honda Vehicle from this place to Casey and his team. The other salesmen are good people and will help you to find the vehicles you want. Thank you Casey and we will keep in touch…

I came in for a double air bag recall and oil change. I ended up needing quite a bit of work. My old gal hasn’t had any repairs needed for awhile so though while I wasn’t expecting so many things needing fixed I felt I was dealt with in a professional manner. Henderson was my service advisor and he explained everything needed in detail and then emailed me a report with everything outlined in specifics. He gave me a timeline for the repairs and followed up when they were done and then re-​explained everything that was done.

Sami was amazing throughout the whole process! I love my new 2016 HR-​V already. Sami and the rest of the team made the process so easy and comfortable. There is a reason My family and I have purchased over 10 vehicles with Jeff Wyler in Florence! Make sure to buy your new car through them!

We purchased a certified used Honda from a dealership out of state. Unfortunately, we started experiencing issues with the vehicle on the drive home!
Jeff Wyler is our local Honda dealer. Despite not selling us the vehicle, they serviced it multiple times, and with a smile, until the issues were pinpointed and resolved. They went above and beyond to make sure there was no financial burden to us with our new-​to-​us Honda. They had speedy service and thorough communication. I am so glad our local dealer is competent and friendly! We should have purchased through Jeff Wyler in the first place. We appreciated the kindness and honesty of the service crew. That’s why we keep going back for routine services.
We’ve now had service appointments or oil changes a few times through them. The only issues, were once they tried to upsell an oil change package after we set up an appointment for a basic service. Another time we had to go back for service on the same issue twice in a week after they said it was fixed (but we weren’t too upset because the issue was probably the responsibility of the dealers we bought it from in the first place).
Working with car salesmen and mechanics gets a bad rap from a lot of people, but Overall, I highly recommend this dealership.

Thanks to our salesman Tom who was sort of a «rookie» at Jeff Wyler, one thing he isn’t new at doing is making a customer feel welcomed and concerned about. He made our vehicle purchase as seamless as possible, which was wonderful considering we had left Kerry Huyndai across the street, with bitter tastes in our mouths. Thanks again Tom!

Take it to Firestone first, they don’t charge $ 100 for diagnosis. Also they care more about your business.

I bought my 4^th Honda today from Jeff Wyler in Florence! Thank you Justin S. for your hard work and PATIENCE. I am one happy camper! Absolutely love my crv. To anyone who is looking to buy a new car I would recommend this dealership. Do your homework and know what you want. I promise you they will bend over backwards to make it happen. They did for me. I know I’ll be back.

Had a great experience buying a car today! Brandon G. was our salesman and he did a great job explaining everything and making the process run as smoothly and quickly as possible. Always have reliable service updates and prompt customer service.

Went to this location planning to spend about 6k cash for a used vehicle. Nothing fancy but reliable. We seen an advertised car online, low miles and smaller. The pictures looked great online but we was skeptical because the photos were of the exterior and the mint condition backseat, console and passenger seat. There was no photos of the driver side.
Upon arrival the car looked nothing like the photo. It was a rust bucket that gagged on the smell of it’s own fumes. The miles were indeed low but the driver side literally looked like someone had been living in it. We passed.
We was shown other vehicles, they sounded just as bad. I told the salesman we needed a car to be reliable at least for a few years that doesn’t need anything more than the routine. We was shown a Sable. I am not a fan of the body style nor am I a fan of Fords older than 2010. We was assured the vehicle was excellent aside from needing work done to the front passenger axle which was why the price was so high. We was shown carfax information proving there was one owner that had documented the routine maintenance within the carfax. It drove amazing but they was asking 7k for a 2005! The price was knocked down to 5k. We purchased the vehicle…
After one month things started to happen. The car sucked up gas, the engine light popped on, the car revved at start up then it would gain speed on its own and wouldn’t stop while the brake was engaged, the car just randomly died the other day.
I kick myself because I should’ve known better. The salesman was pushier than others, an older gent walked in complaining of a used car he purchased a week ago but my deal was already done and the staff were very arrogant. The salesman was taking personal calls and texts while the deal was wrapping up, he also talked to us about his personal life in disturbing details. It was as if he knew the deal was done and completely changed. It was just sickening.
I will never return to this place.
I purchased a truck from the Eastgate location and in the 5 years of owning it, I never ever had an issue with it and the salesman was fantastic. This Florence location is a horrid place.
Beware of the used vehicles.

These guys are the best, have been coming to them for years, bought 2 new civics and new crv from them, never question them or doubt them! I will be back for my next car and any repairs

This will be my third Honda that I have bought. I have bought two of them at Jeff Wyler. I really liked my experience this time. I think it had to do with the sales person Paul Isaacs. He was nice and genuine. I had come in because they sent me a card that said my Honda Civic was in demand and would like to buy it back. They had sent me an email with a link of cars that I might be interested in if they bought my car back. I really didn’t think I was going to get a new car that day (so much that I didn’t clean my Civic out before I went). After talking to Paul I wanted to test drive a new civic and an Accord. I always secretly wanted an Accord but the price was right on the Civic. Don’t get me wrong I loved my Civic’s especially my hatchback. I thought the Civic was quieter just like Paul said it would be. I then test drove the Accord. It was what I thought it would be Awesome! I told Paul it drove like a Mercedes (at least what I remember a Mercedes driving like). The pick up is quick and it hugged the road. Needless to say I wanted the Accord but I would have settled for the Civic it all depended on price. Paul was able to give me what I wanted on payments. I was happy. So, I got a new Honda Accord! The best part I wasn’t there All day! I was out of there by lunch time. I know I will be going back to Paul next time I need a new car.

Just bought our 3^rd car from Jeff Wyler. Convenient, fast, good price. Very efficient with the negotiating process, which I appreciate.

The buying process itself went well. The internet sales team was very helpful with answering questions and had prompt responses. However, the car itself had issues. Significant problems with starting and operating the vehicle within weeks of buying. No service contract was included with the vehicle, so I immediately have to spend resources repairing my «new» car. While I understand there are risks with buying used, having significant issues within weeks of purchase stretches the patience significantly.

I submitted an internet quote and was in touch via phone with a salesperson. We agreed on a price and confirmed I would be eligible for new grad financing. When we arrived the sales person — John Booth — immediately dished us off to someone else, but made sure to pop in a couple times to reinforce his commission status with the guy doing all the paperwork and negotiation. What a bitch. Now, what really grinds my gears:
When we arrived the story changed and now it didn’t matter that I was a new grad it was still dependent on my credit score, so I got a higher rate than what he originally stated. Again, he confirmed that I would in fact get the new grad rate. The price he was willing to do also changed. At that point, I made a couple concessions and got close to what I liked, and told him if he throws in the tow kit we had a deal. He spoke with the sales manager — Scott — and came back to shake my hand, we had a deal. My fiancé and step-​father were both present and witness to the verbal agreement on the tow kit. They did not have one in stock however, so I would have to come back for it and was given store credit for the amount plus tax.
I called a couple weeks later to verify the store credit and make sure the parts department had it in stock. John Booth protested and said he had no record of my credit. There is a form called a ‘We Owe’. This form is where the sales person writes down anything that is owed to you after delivery, like my tow kit, or the store credit, etc. My carbon copy shows the amount and our initials, his ‘original’ that was faxed in from corporate does not. He told me he would take a pic and text it to me and asked for my cell. He never sent it to me. The next was when I had the appointment to come in and pick it up. I showed up on time and he was nowhere to be found. I stood at the parts counter for 10 minutes waiting on him before getting a sales manager. It was one crock of crap after another, and an hour later, I had several excuses for how the carbon copy could reflect writing not on the original, as well as a firm defiance of our verbal agreement. They said they were not concerned about a forgery accusation.
FOR EVERYONE IN THE WORLD — MAKE SURE YOUR ‘WE OWE’ SAYS WHAT IT IS SUPPOSED TO SAY IF YOU EVER BARGAIN FOR AN ACCESSORY!
Conveniently, the actual sales person that did our paperwork and got me the tow kit, was nowhere to be found. Awesome.
What’s more, is when I went to pick up the tow kit from parts, the clerk asked me how I paying for it. That’s a weird question considering he doesn’t have a register and the parts counter doesn’t check people out. You take your stuff to the cashiers window next door. My guess is this slime ball put a note on the box so I couldn’t leave with what is rightfully mine.
Now ask yourself, is your reputation, and the scene inside the store, and the loss of repeat business worth a $ 150 tow kit? Really?
So, if I could leave no stars I would. F Jeff Wyler Honda, F John Booth, F Scott the Sales Manager. Do yourself a favor and drive hours away to another Honda dealer!
I will be contacting Honda Corporate as well, and leaving other bad reviews around the internet. They are so stupid for acting this way! Do they think they are immune to their online reputation?
Lastly, the coward salesperson who made sure not to be around when we had an appointment and also never texted me the photo of the original ‘we owe’ like he said he would, called me and emailed me about 8 times after I bought my truck, totally oblivious that I had in fact bought the truck (this occurred after I bought my Ridgeline but before I followed up about the tow kit). He was trying to follow up with the internet quote and get me to come in and look at it! What a moron!

Had a great experience picking up my new Pilot. I went through the Internet Sales Team and it was great. The first day I scheduled an appointment and they had the two cars I wanted to test drive ready. The next day I took my wife to confirm our options/​choice. The third day we picked up our car and they limited my time efforts. It was a great transaction.
I loved the attention from Marty, Cory and Kathy. They were all great, helpful and made this a great buying experience. The made sure the details were covered like, my phone was paired (Bluetooth), I knew the differences specifically between the models and I had a full tank when leaving. Awesome!

I just got my 6^th Honda from Jeff Wyler Honda. I have always been pleased with the buying experience. The salesmen don’t play excessive «car salesmen» games.
This time my salesmen were Scott Parsons and John Booth. I had originally talked to John on the phone. When I arrived at the dealership, he was with another customer so Scott helped out. Both of them were a pleasure to deal with.

Well, I’ve lived in the area for about 7 years now, and I’ve never bought my car from them at all, but I’d like to take a moment and talk about the service department. I have taken my car into the shop to get 3 – 4 repairs over the years.
I have NEVER been in the service shop and NOT been told several other things are wrong with my car. When I ask them to not do the repairs so I can get a second opinion, I have received nothing but rude and demeaning responses.
There have been two times now that the other garage I have taken my car to have the second opinion told me that they flat out lied to me about what needed to be fixed.
There are particularly two men that check you in in the service department that have treated me horribly. I literally just was asked if I would want them to fix something on my car (I came in for a recall fix) and when I told them that they will killing me with the repair prices and I think I would go elsewhere for a second opinion, the service guy just rolled his eyes and walked away. ROLLED HIS EYES!
In the past I’ve worked with another older gentleman that I flat out just do not trust. He just gives me the feeling of being a bully and forever reminding me how stupid I am when it comes to cars!
Dear Jeff Wyler: Train your service reps to actually care about the customers, respect their thoughts and offer them options and LET THEM MAKE THIER OWN DECISIONS!
This place kills me. I will never take my car here again.
The only good point of this place is they have truly taken the waiting room seriously, giving space to work and wireless access with tables and power, free coffee, etc… but no space or free wireless access can fix the horrendous customer service of the service department!
I wish I could send them to Apple and teach them what customer service looks like! Ridiculous!

I have only ever owned Hondas, so when it came time for my husband and I to lease a car I naturally headed to the dealership. When I walked in I had to wait for someone to come over to me, even though I watched a bunch of salesmen watch me walk in through the windows, and I was the ONLY customer in there.
When someone finally came over and asked me what he could do for me I told him I was there to get information about leasing a car. I said that I’ve loved my Hondas and were interested in leasing a new one. He immediately told me that he couldn’t put anything in writing and he didn’t have anything I could look at.
At that point I was already very turned off. What kind of dealership tells you that they can’t help you when you first walk in? I don’t know if it was because I was young or female or what, but he treated me with absolutely no semblance of respect. I should have left then, but against my better judgement I stayed to talk to him more… I really wanted to lease a Honda.
From there things just got worse. I told him I was interested in leasing something small like a Civic or a Fit. He told me they didn’t have any of either of those on the lot. Surprised, (how can you not have your top selling cars!!!), I asked him if they would be getting any. That’s when he launched into a speech about the economy and supply and demand and Japan which basically equated to him not being willing to help me through anything.
I still asked him to bring me some numbers, which were clearly incorrect, and when I confronted him about it (hello – I do have internet access – I know where these numbers should be at and $ 400 a month with $ 4,000 down on a Civic just wasn’t going to work) he became defensive.
After that I finally left and drove next door to Kerry Nissan, who as you can see from my review, could not have been more different!
Bottom line: Even my love of Hondas couldn’t get past the awful experience I had at Jeff Wyler.

I can trust no one better than the staff here at J. Wyler Honda of Florence. They give it their all with real thorough understanding of cars and solid workmanship. These guys are smart on cars and everything that goes into them. Their customer service department is superior to most. Thank you, Paul Conrad!