Orthodontic Specialists of Carolina, PC

Summary :
Billing problems, poor quality work and confusing double-​talk were our experience. My son had his braces installed by Florence Orthodontics. We were told he would have to wear them for two years.
We had questions from the beginning about the quality of the work that was done and yet had trouble getting the answers we needed. We made and completed the payments according to our contract and added additional expenses to our insurance plan, which would cover up to $ 1000 for a dependent under the age of 19.
Nearly three years later, Florence Orthodontics refused to remove his braces, demanding payment of $ 1000, citing an unpaid amount. We researched the issue and found that Florence Orthodontics had failed to bill our insurance company before our son turned 19. It had taken them 9 months to add the additional charges to our account.
We demanded the braces be removed immediately and the bill be removed from our credit report. Not until we threatened legal action, did Florence Orthodontics do the right thing.
Our local dentist graciously removed the remaining glue and staining from our son’s teeth. As one who has experienced the shoddy workmanship and «attitude» of this entity, I recommend you take your business elsewhere.

My daughter had her braces on for TWO years prior to coming to this facility. We received a quote of around $ 3500 for braces. I had no other option but to begin treatment. The dentist was so booked up (only being one dentist), that it literally would take two months in order to get an appointment. My daughter literally saw this dentist, 3, or 4 times before we had to relocate out of state. The ONLY thing she had done was the normally tightenting, rubberband change. NO «equipment» was put on, or taken off of her during this time (since she already had braces).
Between the insurance, and my payments, we paid a total of $ 2400… yes, $ 2400 for 3 – 4 normal monthly appointments.
I moved out of state, and had to get my daughter a new ortho, it’s funny because the new one says her braces are ready to come off in two weeks, and for the retainer, removing equipment, etc, its’ only $ 600. Anyways, I called Orthodontic Specialist of Carolina, told them I would like a refund of my money that services were not rendered for. She told me I would not be getting ANY refund, and «she doesn’t understand» why I think they owe me money.
So you think 3 – 4 appointments that are normal appointments cost $ 2400! NO, I do not think so. I will be writing a Better Business Bureau report, along with contacting the Dentist board.