Discount Tire Store – Flower Mound, TX

Went two different times dropped off truck told me it would be ready in a hour go back both times 2 hours later and truck never got touched !! All other stores have been good but this one !

I recently had the pleasure of visiting the Flower Mound location where I purchased a full set of tires for my wife’s vehicle. Of all the places I have purchased tires in my lifetime, I have never had such a simple, worry free, hassle free experience! The customer service was absolutely unparalleled! I travelled to this particular store location on a recommendation, and will be certain to forward that same advice to anyone I know who may be searching for new tires! The highlight of the day came from outstanding service provided by two employees in particular! As such, I was certain to obtain both of their names. Connor Neff and Shane Askins made this experience forever memorable! Between these two gentlemen, I felt as if I were taken by the hand and guided throughout the entire process, turning what is typically a dreadful hassle into a genuinely carefree process! It was as if they anticipated my needs before I even expressed a single concern!

I went into Discount Tire because I was in an accident on 35 and needed a tire valve stem replaced. I was on my way to work and I was told it would be about an hour and a half. Not only was it quicker than estimated, but everyone that works there was so nice and helpful. Also, it was no charge! I couldn’t have asked for a better experience after being in an accident. I would recommend this place to everyone I know.

Not gonna comment on the prices or the quality of the tires as these are pretty much uniform no matter where you go…
This place seemed OK to me. TAKE NOTE OF THE FOLLOWING — I noticed they had the tires I wanted in stock and that you could make an appointment online but I called the shop to talk to a live humanoid to make sure and that I could confirm the appointment to avoid problems later on. FAIR WARNING — DO NOT GO IN WITHOUT AN APPOINTMENT AND DO NOT MAKE AN APPOINTMENT ONLINE (unless you enjoy spending several hours taking in the sweet aroma of the oversized Cooper tires in the customer area).
Went in for my 1:00 PM appointment and was quoted an hour of downtime while they slapped on the rubbers :) Talked to the dude at the counter who confirmed my appointment and said he’d take care of everything. It’s now 1:10 and my car is still out in the parking lot untouched with it’s old shitty Hankooks wasting away. 1:20 and still nothing so I started to go «Hmmm…». Then at 1:25 they finally rolled my ride into the garage and went to work. Job was done at 1:55 PM which was within the time quote and both me and my chassis left happier.
Service and professionalism here were top-​notch. A few people came in all disheveled and discombooberated without an appointment due to a «significant tire event» (heh) and were quoted rather significant wait times which they appeared to be OK with. I also noticed that the staff at the counter were in fact honoring warranties and tire certificates for blown or defective tires from customers.
Don’t really understand the complaints about this location… maybe they encountered a rogue employee who was having a rotten day, or perhaps more likely, the customers themselves were just acting like assholes and expecting something for nothing. If you have an issue/​problem, I’d suggest elevating it to the GM Randy to get it resolved in the event someone else can’t. Everything about the guy just screams customer service and professionalism.

I love this discount tire location, they’re always quick & very friendly. unfortunately I’ve been living in the dfw area for a little over two months & I’ve been here three times already but I wouldn’t go anywhere else. their prices are the greatest & they always know what I need (:

Let me start of by saying, I normally love discount tire and they have been where I go to fulfill my tire needs since I have had tire needs. However, this is the first time at this particular store.
I ordered tires last week online and created an appointment for today at the closest store (the one I’m reviewing). At the end of the order/​appointment creation it said that if my tires had not arrived by my appointment that I would be informed. I’m sure you can see where this is going.
I arrived 15 minutes early for my appointment. I then waited a short time to talk to someone. That certain some was Bernard, an assistant manager. He looked up my appointment and it was scheduled correctly. However, when he looked up the tires they were not showing up as at the store.
He made a call to see where they were and it turns out they won’t be there until tomorrow. I took time of work and scheduled/​ordered ahead so it would be a quick, simple process. The fact that they weren’t there was unacceptable, which I vocalized. Since I was in need of tires and already have the time off and an appointment I asked if there were alternatives, to which I was unabashedly lied to, «No, that’s not a normal tire and we don’t have anything that will work.»
How do I know I was lied to? Well, once I left the store I decided to search and see what would be available at another store. According to their website they, among other stores, had a plethora of tires (multiple tires of multiple brands) to fit my needs.
So, why tell me they’re out? Well, I’d assume it was because the tires they did have were quite a bit cheaper than what I had ordered. Maybe I’m just being cynical, but I can’t for the life of me understand why they would tell about the other options had it not been the case.
So, here I sit at another discount tire store waiting on my vehicle. I was greeted promptly and given ALL my options. I wish this store was the one closer to my home as I will not be going back to the store on 407.

Had a poor experience with my wife’s Nissan–
Had them put nitrogen in the tires — and the tech was actually arguing with me that it wouldn’t make any difference?! Uh, WTF?
They put it in but seriously? POOR customer service for sure.

I had kind of a bad experience there this morning. Made an appointment for 10am, they let me know it would be about an hour wait. That’s pretty normal, and I brought a book for the wait.
About an hr in, the guys up front were telling customers the wait was two and a half hrs. I gave it another hour before waiting in the long line to ask. My name hadn’t been announced to my knowledge. When I asked what time I could expect it to be done, it had been ready for a while.
In the future, it might be good to reannounce completed orders. It shouldn’t be up to me to stand in line to ask every 30 mins.

We have bought tires at this location many times, and are generally pleased with their service. But… If you have custom valve stem caps, be sure to remove them before having your tires serviced or replaced. They have a tendency to «disappear».

Love these guys here. Make dealing with tire issues so easy.

After scouring the internet and making countless phone calls for the best deal on tires for my SUV, this is where I ended up. Fantastic, friendly service from the front desk, both on the phone and after arrival. Fast service – I made an «appointment» as suggested, and I was in and out of there before you could say «LUG NUTS». And I saved $ 150 over the competition!

Discount use to be 1^st rate but something has changed. This is the second time I’ve had to come back to have my tires rebalanced, and each time I have had to wait 1.5 hours for them to get around to correcting their mistakes. What a disappointment from what use to be a great company. Balancing tires is not rocket science.

I’m pretty finicky when it comes to having my tires changed. My ride sits on a set of custom wheels so I’m always fearful about the tire tech tearing up my rims.
But this DT location in Flower Mound is very accommodating. I spoke to the manager before going to the shop to ensure that they can install my low-​profile tires (245÷35÷19 and 285÷30÷19). He was kind enough to offer installing the tires by hand to ensure that my wheels would not be damaged.
I would definitely go back to this location for my next set of tire install.

This one is simple.
If yo buy your tires ANYWHERE else, you are NUTS!
This is one of the best runs companies in America!
If you want total worry free comfort about your tires, these guys do it right!

I’ve bought all of my tires from discount tire for years. They have excellent customer service and their prices are very reasonable. We usually went to the one located at Grapevine Mills but now that Flower Mound has this one we will go there. We have been to this location once and we received excellent service. Will definitely go back.