Edible Arrangements

Horrible customer service. I have used edible arrangements for multiple occasions for many years but after this last time I will never use it again. I used edible arrangements to deliver a fruit bouquet to my in laws in a different state for christmas. I used them because they delivered on Christmas according to their website but my package never arrived and I was never informed. I gave it a few days to see if the package would arrive but it still never did. I called many times to get a refund and was not successful. They told me they’d put a claim in and a manager would call me within 48 hours but I never received a phone call. I tried calling asking for a refund and was told only manager could give it to me but manager was either never there or on the phone. After like the sixth time I called days after my package was supposed to arrive, i finally got ahold of someone who was finally able to give me my money back but it was not a manager. The manager at this location does not care about their customers or providing good customer service

Will never buy here again. I’ve used the location on 407 several times with excellent results. I only chose this location bc it was closer. Well, won’t be doing that again. The fruit was not great quality. Sour strawberries. The chocolate tasted very old like they don’t use fresh chocolate everyday. I spent $ 62 yesterday on choc dipped apples and strawberries and they’ve barely been touched because they taste horrible. My kids won’t even eat them. I may return them. The staff was a little unprofessional as well. My order was to be ready at noon. I arrived 12:20 and had to wait 10 minutes.
Just an unhappy customer here! Lesson learned.

I ordered an arrangement as a thank you to a business for helping my son. The delivery guy called me at 5:30pm the day it was supposed to be delivered to tell me that the person was not there, and asked for his home address. I explained that it was supposed to be delivered before 5, and to the business. I certainly didn’t have a home address, nor did I want it delivered there. He said they could try again that Friday or Saturday!!! Did I mention this was a business??? It’s on the order form! I asked him how I could be assured that the person would receive it the next day, as I didn’t know if he was going to be in the office. He said he would make sure (right …).
I sent a message to the store asking if they were going to refrigerate and redeliver the same arrangement the next day or make a new one, and asked for confirmation that it was delivered to the designated person the next day. I have not received a response, and that was two weeks ago.
I HIGHLY recommend you don’t use this store if you want one of these. I have received them before and love the product, but would never, ever again order from the Flower Mound store. They didn’t deliver on the right day, they didn’t respond to my requests, I have no idea if the arrangement was ever delivered or received, and if it was, if it was fresh. They should have 1) responded to my inquiry, 2) offered an apology 3) offered to refund the delivery cost, something??? Never, ever, ever again from the Flower Mound franchise. As far as I know that was a lot of money completely wasted because I have no way of knowing if the person even received it. Very unprofessional — not just the delivery person, but the store management who couldn’t be bothered to respond to my inquiry about it.

Great product! Horrible delivery for holidays like V Day. My poor husband is so upset that I still have not received my arrangement. He should have arranged delivery for ²⁄₁₃. Corporate website ordering system should not have even sent my order to the location responsible for delivering my order. There were two other locations closer.