I cannot tell you how wonderful these folks are… so pleasant too! My daughter had her phone knocked out of her hand on the bus, and the screen was completely cracked. We brought her 5s in to be repaired and it was completed in under 30 minutes. They also suggested another layer of protection by adding an additional layer of glass for only $ 20. With a $ 10 coupon that I found online, we were out the door for under $ 130! The deductible with the Verizon Wireless insurance plan was more than that!(yes I cancelled the insurance, lol). They are open until 7 pm, which is great since I work full time. Please support local and give them a try.