PetSmart

I took my poor little dog to this horrible place and they burned her so bad with the razor and pulled out a toenail totally. They didn’t call me until she was bleeding all over her stomach and on her feet. Then they tried to tell me it was her skin. They took her to banfield and they put some kind of yellow stuff on it that made it look worse but I guess it stopped the bleeding… Then the groomer yelled at me that she didn’t do it and it wasn’t her fault. Really!!!

My mothers dog requires special ordered food so I use Pet Smart mostly for this, and toys for my little girl and hers. I have never used their hair cutting service as I have my own place for this but generally find a wide selection of sweaters, treats, toys, food, pretty much all you need. A bit pricey on some items but you get the selection. Staff is always kind and helpful so I can get in and out. Taken my dog in several times to but she makes me spend too much money so now mostly go alone!

Never have I picked up my 4 pound Yorkie so traumatized. I will never go back! Her haircut was terrible. It was crooked and wasn’t at all what I asked for.

They do a great job grooming. It is overpriced and you sometimes get surprised with extra charges you werent expecting. Usually its needed though. Petsmart could offer more grooming coupons though bc 60 dollars for a toy poodle is a little much. The girls that work there are awesome.

This store is clean and laid out well. The staff is typically friendly although not terribly knowledgable. Then again, I doubt that you’d get really educated staff at a low pay job like that.
They do have most of what we need for our pets though and having it all in one location is convenient. At some point I hope they will begin carrying more high quality dog foods. For now we have to buy that elsewhere. But in general their prices are good for most of the other things we get there on a regular basis.
Take what the employees say with a grain of salt, and be prepared to do your own research about things pet related.

Love this place! I can get everything I need for my dog. I can also take him here for grooming and vet services. Melanie is the best pet groomer at the salon. This is definitely the one stop shop for all your pet needs.

This is a national chain and for the most part, it’s very good. The stores are well stocked with stuff for every species of animal you may own. They get props for not selling puppies (from mills) and they let you walk around the store with your well behaved dogs. Their prices aren’t the cheapest (especially if you have time to shop online), but you pay for convenience.
Why only two stars? Because it has to be about customer service. My wife and I are members of their loyalty program, Pet Perks and as such we get coupons by email. We went in to buy a giant dog crate for our Great Dane and wanted to use a coupon that was emailed to us. They wouldn’t take it off the smart phone («it had to be printed»). They refused to give us the discount afforded by the coupon and when I followed up with the store manager, she said in a condescending tone: «coupons are pieces of paper…» Firstly, it’s the 21^st Century, coupons come electronic too. Two, as the store manager you should have the power to make it right. If she isn’t given the power to make it right, that’s a flaw in the corporate culture (and needs to be fixed), OR if she DID have the ability to make it right and chose not to, they that is a flaw in customer service training (and also, needs to be fixed).
Solutions: Accept electronic coupons. If not, give the manager the ability to make it right. Or train them on good customer service, especially for loyal customers.
They did help me out with the XL dog crate, thus they get two stars and not just one.