Citibank

Horrible, horrible location. I usually don’t have a problem with Citibank as I have banked with them for many years now and the staff has always very accommodating and friendly. However, this location was something else.
I came here one night, a few months ago, dressed casually and the guy who was assisting customers on the line gave me a pretty dirty look but proceeded to help me anyway. Keep in mind that no matter how casual to the core I dress in public, it is never to the point where I have baggy pants and huge shirts that don’t fit me, but I was carrying a backpack with me. Still, my outfit was presentable.
I was «helped» by this woman who sat right in front of the door and she couldn’t be any more unhelpful. Instead of actually helping me resolve something peacefully about my credit card, she got very defensive when I started asking questions and her tone was horrible – as if I was making false accusations about her or whatever and she was defending herself. This went on for 45 minutes and I had a huge migraine just from talking to her. All I got was that the physical branches don’t deal with credit cards. Nevertheless, I called Citibank customer service right afterwards and got my issue resolved quickly. Besides ATM banking, I will never utilize any human labor in here. I guess using robots and machines are sometimes for the better in some places.

Get your stuff done! Location is great, always clean, and they even have red envelopes during Chinese New Year! How great is that?