Dolphin Fitness Club

They will try to bill you even if your contract has ended. Told me had I had to go through some crazy process to cancel my contract. There are better gyms in the area

I’m seeing bad reviews on this gym but lucky I paid 20 bucks using GroupOn for one month to try out this gym. The staff seem friendly. They do have a little attitude but it wasn’t a problem for me at all.
This gym had every equipment. I only came in for the work out, not to meet anyone or have distraction even though I’m deaf. If you’re looking for a gym just to work out and have a goal committed then this gym might be a better fit for you. If you care about the people and look for friends to help you reach your goal then this gym won’t fit you.
It was ok for me cause there were some sweats on the bench which people just leave without cleaning after themselves. The weighs are sometimes all over the place. Sometimes leave the weighs and move on to the next work out. They rarely have one person on the job who will put the weighs back.
The locker room was small. Everything outdated.

It used be good. Like Andrea’s yoga and Pilates class.
BUT the manager sucks, bad customer service, his face looks like he is the boss and everyone owes him money. Today I asked him will Linda (Zumba instructor) come back this week cause she was on vacation. He replied me, she supposed be back but you need to attend the class on time. If only two people attend the Zumba class, it could be cancelled. What? It’s ridiculous.
One month ago, the manager cancelled the Monday total body class and Sunday yoga with no reason. But I can understand that because they made a new schedule sheet.
This time, you told me if two people join the class and the class will be cancelled. What the hell is that? The class is already on schedule and I am thinking even if one person there, you don’t have right to cancel the class. Because we pay for that. For me, it looks like I pay the money to you but you still pretend yourself as a king.
So disappointed! Since I am still in contract now, when end, will not go there again. Anyway, all instructors there are nice. Hopefully can attend their classes in other gym.
I really hope that the owner of the gym can have a chance to see all the reviews. If you still hire this type of manager to run your business, you lose your clients and your money finally. And everyone knows that. You get a lot competitors here, in this location. If you cannot do good job, let others do!

The lack of respect for long-​term customers is disturbing. The manager, Gene, loses his composure easily. The customer service is very poor.
Since they decided to renovate and add things to the gym, my membership, as well as some of my friends’ memberships have increased by as much as 30−40% for the year! We don’t even use the new stuff. This is just bad business.

I’ve been a member for over 8 years and thought perhaps they might have some gratitude or appreciation. The short answer is, «no they don’t appreciate a long time customer». And the long answer is right below… My gym membership went from 24 to 40 without a warning a few months back. I didn’t even notice until I checked my credit card statement. The reason behind the price change was because they added a new «MMA» training area that people would use to stretch and runaround in. And in doing so they decided to up my membership (I don’t even use it!), but as per management too bad! So basically they renovated this space downstairs that nobody uses and neglect all the old equipment upstairs that’s falling apart. The only reason for my loyalty was because I have a bunch of friends from way back that uses the gym. Most of them work out of state but kept the membership due to it fantastic old price. Well not anymore, and guess what? I found a 24 hour gym a few blocks away that I will be recommending my friends to. In yo face Dolphin!
Ps, they don’t even have a MMA trainer! Hahahaha

Horrible gym! I only keep on coming because its convenient for me, location wise. Its insane how they increased the membership for everyone! They have no classes in the mornings or late nights which makes it pointless for us to even pay all that extra money! I brought in over 5 of my friends and never got compensated for it! DONT WASTE YOUR MONEY AND TIME!

I attended this gym before it was renovate. Went there for 1year and to get out of the contract is a pain in the ass. My contract was done and I noticed that I kept getting bill for the next few months. I called and I was told that I have to give them a 30 days notice and sign the cancelation form. The stupid part about the cancelation process is that they tell you to mail in the form BUT you are already there in the building. They want you to mail the form in. After that then they will process the cancelation form and it will take 30 days after they put it in the system.
The gym was OK. You get what you pay for. Machines use to be messed up, weights weren’t in order so it will take you 5 minutes to find the pair of dumb bells, staff is just at the front desk doing nothing.
Note: make sure to read the contract before signing.

My membership was $ 40/​month for the three month membership. Total ripoff because I definitely didn’t get what I was paying for. After 2 months I wanted to make sure I don’t get charged the 4^th month so I had to send a certified letter requesting cancellation. Totally inconvenient but worth the trouble to cancel.
The gym itself was dingy and unkept. Weights all over the place and dirty. The reason I gave it two stars and not one is because they had decent equipment. Outdated and old but functional. When I was there they also didn’t have any towel service. I ended up switching over to a better gym around the area.

A bunch of thieves, I canceled my membership months ago and they send me letter with outstanding charges. I went and followed all of their process for canceling your membership. Last time I called them they hung up the phone on me. Their business is failing, so they tried to get money from members that canceled their membership. I will report them in to the Better Business Bureau. They have no respect for their members, they tried to threaten me with collection agency. If you need a gym, there are plentiful in that area.

The three stars were for the gym with its previous owners. Its not a fancy gym, but got the job done. New management bumped up membership by $ 30/​month. Finally cancelled.

THIS FITNESS CLUB IS AWFUL!!! DON’T JOIN, YOU WILL BE SORRY.
Okay, let me give you a fair rounded honest opinion of this place.
First the good parts, though the bad parts FAR OUTWEIGH any good parts.
The good points.
This place has a parking lot with plenty of parking. They have long hours which is great. Some of the people at the front desk are very nice.
They did get in some new equipment including some cross trainers which I really like, and since this club is many times a GHOST TOWN, you don’t have to wait for a machine.
Okay, now the bad points.
They continually BLAST, and I MEAN BLAST the same DISCO or TECHNO MUSIC OVER AND OVER AGAIN. I like music, but this PLACE IS SICKENING, and they totally don’t care. The music IS SO LOUD that you can have your own head phones on, and the music BLASTS right through it.
I complained multiple times, and urged other people to do the same. Many people complained and for a time period they would lower it, and then move the volume up to incredibly BLOW YOUR EARS OUT VOLUME. Like scolding little children.
The people who control the volume are on the 1^st Floor, and you walk upstairs to work out on the 2^nd Floor. Do you get the picture? One guy told me, not kidding, he had them on speed dial and would call them instead of walking downstairs to complain. I did the same a few times, but for months, they would ALWAYS revert back to their behavior. They just don’t care.
Let me explain another thing. They have speakers in only certain parts of the gym instead of evenly distributed, so they BLAST these speakers to reach the rest of the gym. If you are under them by the treadmills — start shopping for a hearing aid.
AFTER A WHILE, YOU LITERALLY HATE THIS PLACE AND THESE PEOPLE!
I’ve belonged to several gyms, and this gym is the only one like this. They are SICK people in my opinion.
The men’s locker room is a DUMP. Very small and a DUMP. Pretty much, no one showers there — YEECH! is the word. They did UPGRADE it though (not kidding again — they put two cheap $ 5 new plastic curtains! Yee haw — LUXURY!!!
You also realize another thing about this gym. It mainly attracts musclehead type guys who like to just lift weights, and this is what this place caters to, including this bald headed guy who serves at the counter, who in my opinion is not nice to the clients.
It is probably 85% muscle head guys and 15% women. All the TV’s are tuned to football.
They ran FOR MONTHS AND MONTHS and may still do a GROUPON deal for one month or 3 months a membership deal continuously because the place is usually mostly empty. They cycle new members who come in, and realize what a crappy place this is, and don’t join and leave. They probably figure is they cycle enough people in, maybe they will get some members.
Pretty much no members EVER WIPE DOWN THE MACHINES — think muscle head! They certainly don’t encourage you to. One time I saw the bald headed guy who works there (another muscle head type though short) scolding a woman who took too much paper towels.
He told her — You took too much paper towels. We’re running a business here. The owner would have a heart attack if he saw this. I was THINKING — Running a business? Look around you, where? where? This place is EMPTY!!!
Oh, and as far as the Cross Trainer’s I liked. Mostly they were good, BUT either their floor was warped or the machines were not adjusted, so the machines would start sliding while you were on the machine, and the machines might have been facing forward, but by the time you were done, the machines were at a 45 degree angle as they turned while you were exercising. Not exaggerating, and this was several machines. I told one person there, and it was never adjusted.
I had joined this club because it was super convenient, had great hours, some nice machines, but after being there I literally HATED the place, and I would NEVER go back.
I would leave this place SEETHING because of the BLASTING DISCO MUSIC, and moving machines.
If this place were right across the street from me, and totally free, I honestly wouldn’t go.

Good luck trying to get out of their contract! Do not sign up unless you want to become a member for life.

I have been here for more then 7 years on and off. Before it was going into the ground. But it has been getting better and better every year. This is the best I have seen it in years, the prices are great staff is very helpful, and the gym is wayyyyyyy better!
I love this place. Plus it is 24 hours!!!

DO NOT JOIN THIS CLUB!
They make it near impossible to cancel a membership even though your contract is up.
This is the way they make their money!
They tell you that the only way to cancel is to mail a form a month before your contract is up and wait a month to process.
Once it doesn’t, they tell you that it has to be certified only! huh?!? Ok. Sent certified and still no cancelation and I have stopped going to this gym for almost a year now… THIEFS!
Meanwhile they all got computers in front of them that can cancel a membership with a press of a button.

I am biased and probably not the target demographic for this place. I went on a guest pass that my brother got me. It’s an okay gym, but machines are dated and there aren’t very many. I went on a weekday afternoon and all treadmills were occupied. Can’t imagine the after-​work rush.

Terrible gym. You try to say you get what you pay for but there are other gyms around Whitestone for the same price that are so much better.
The weights are NEVER where they’re supposed to be, nobody breaks down their machines, and it’s constantly 120 degrees in there! It doesn’t take much to hire someone to rerack plates or just walk the floor to clean it up! I cant wait till my membership is over! God awful!!! Please everyone take my word for it!
I’m not a picky guy. All I need are free weights and benches. Trouble is there are dumbbells all over the place and almost impossible to find a pair, and if you need any plates they will be either still racked on a bar or behind 13 other plates.
The plus side of it is that the people that work there are nice and friendly but I’ve had way too many bad workouts just because I spend half of my time unloading racks

They need to fix and repair the locker rooms, also people take up the good locker with out locking it. they need to be on point

Ive been going to this gym for years. If you want your basic machines and weights this is a great place to go to. They arent really 24 hours they close early fri, sat and sun. I usually go late night to avoid the crowds and jump from exercise to excercise.