Essential Dental Empire

I would give it close to 3.5 stars.
This is a dental office in Flushing that widely serves Asians (especially Chinese) in Queens. This review is for my first time here. I wanted to check on the status of my wisdom teeth & since I was on winter break, I came here (walk-​in) after being recommended by a family member. I came in around 1:30pm on a weekday & was told by the receptionist (who also speaks Fuzhounese, Mandarin, & English!) that I was able to get a Pano (x-​ray) done & see if the dentist could extract the wisdom teeth herself or need a referral.
I filled out my new patient forms & was told it’d be about an hour to 1.5 hours wait.
I got my Pano done & then a few minutes later I saw the dentist, Dr. Zhou. She was able to do the extractions & gave me prescriptions for antibiotics & painkillers.
I understand the 1 star ratings for the wait-​time. When you go to a dental office that accepts walk-​ins & try their best to fit everyone into the schedule, you end up with a long wait time. It’s a give & take situation. Dr. Zhou is knowledgable & will tell you what you need to hear without forcing other procedures on you. With that being said, Dr. Zhou will not spend more time than she needs answering your questions. This office is also really good for those that don’t have dental insurance, the prices for procedures & x-​rays are much cheaper than other dental offices in the city. If you prefer a dental office that has a receptionist that’ll greet you with a big smile & ask how you’re doing, try an Western dental office. Asian/​Chinese people tend to be matter-​of-​fact, all the employees from the receptionist, to the hygienists, & the dentist.
If you decide to come here. expect a long wait-​time, no sickly sweet customer service, or anyone making small-​talk with you. It’s just the way this dental office operates, nothing wrong with that.

Of course I must give one star! I made an appointment before. however, I was waiting almost one hour today. i arrived there earlier. Please tell me why I should make appointment?!

I’ve been here 6.7times! Mostly for cleaning. I think I have to give up this place! There is only one doctor and always 5,6patients waiting outside and 3waiting inside! My appointment is 3, and I came to the office at 245! I’ve been waiting for 1.5hours! I don’t think u get quality service if the doctor is alway in hurry! The only thing I have to admit is that the doctor is very experienced!

Wait forever. Told you to wait 40 minutes and I waited more than 1.5 hour and is still not my turn. People come after still get the service first. The front desk receptionist was rude. I will never go back again

Horrible, let me extract my 31^st tooth without saying anything, I went to another dentist and got root canal, I kept my tooth and it’s good now!

My girlfriend just had an appointment today with Essential Dental and was deeply disappointed with the treatment that she received. First and foremost, the wait was unreasonably long and the reception did nothing to increase the efficiency of the waiting process. Furthermore, the hygienist was unprofessional with the usage of equipment as she improperly handled the saliva ejector (water was sprayed all over her face). The teeth-​cleaning process wasn’t entirely comfortable either. This establishment has the potential to provide better service, but so far has done little to show the desire to improve.

This business does not honor their check in offer. I showed it to the receptionist and was told that this is an old offer that owner has not yet taken down. The price difference is small but I’m disappointed that this is a business that does not honor its check in offers nor do they go by the prices on their own website.
I made an appointment for 11 am and when I arrived was told that there were 4 people ahead of me and it would be an hour wait. Another patient came in after me with an 11:30 appointment and was also told it would be at least an hour wait.
The staff is nice but the office is run in an unprofessional manner. An hour later, I’m still waiting. This is the last time I come here.

Clean dentist office with very friendly staff! Dr. Zhou will take care of all your dental needs. She’s a professional and one of the best Dentist in Flushing.

excellent doctors that love to see patient. nice to talk with. price is good for the service provide. friendly staffs. will certainly go there again.