Queens Crossing Dermatology

Dr. Vivian is a really good doctor. However, they have receptionists who are the worst and super rude. They have 3 girls at the front desk. All they do is laugh and talk. They do not even acknowledge that you are there and give you a attitude. There is no patient privacy at all. They yelled all your personal information out loud where everyone can hear it. They have the worst customer service that makes you not even want to come back. Plus the wait is super long even if you make an appointment.

I paid $ 200 for a silk peel service, which was just one of the doctor’s assistant popping my pus buildups and then putting a suction device over it. Waste of money and time. Also, the doctor charges ridiculous fees just to meet her for 5 – 10 minutes.
Overall, I would say that this place has been a waste of time and money. I honestly feel scammed and I am overall distrustful of dermatologists at the very least now. I would not recommend anyone to this place.

went to see Dr Yee for acne problems. i talk with assistant who took my medical history and show her my previous prescription Minocycline 75mg Dr Yee came in and gave me free sample Minocycline 55mg good for 2 weeks which of course didnt work.

This office is a medicaid mill. The schedule is overbooked and all they care about is collecting your copays. I had a 3:00pm appointment and walked in at 2:30pm but was not seen until 4:30pm. The excuse the front desk gave was «there’s a lot of emergency walking today.» Seriously! I had an appointment. The emergency walk ins do not, so make them wait. I do like Dr Carol Huang but it’s unfortunate that I have to find a better managed office with a more welcoming front desk.

I made an appointment with Dr Yee after i read your reviews thinking she would take her time to listen to what i have to say. She seemed like she was in such a rush. I paid $ 60 for a 2 minute visit :(

Dr. Vivian Yee was great and then even greater!
I have been going to her for several months for laser treatments for my spider veins. She has always made me feel comfortable and is always considerate of the pain and totally helps me get through it. My legs looks awesome and I am soooo happy with the outcome.
After several treatments I started getting curious about other cosmetic treatments like botox and fillers. Dr. Yee took the time to thoroughly explain to me what they are and how they are used. So I decided to go for it! I received botox in my forehead, around my eyes and in between by eyebrows. I was also very concerned about my laugh lines but her advice was to put fillers in my cheek bones and not in the laugh lines. This had several affects: it lifted my skin to ease the lines a bit, it made my face more 3-​dimentional and less flat, and gave me those high cheek bones I’d always been jealous of.
The overall effect is AWESOME! I can’t tell you how many compliments I have received about how youthful I look. All these compliments is what prompted me to write this review. The work Dr. Yee has done looks so natural and yet it is so effective that I am in awe of her skill and am so grateful she is my dermatologist.

After going to several dermatologist all with no results, Dr. Vivian
Yee has been very thorough and answered all my questions from the first appointment, waiting time was only about 15 minutes. I have been very pleased with her and would highly recommend to anyone. She’s very professional and knowledgeable!

Dr. Huang seems very nice, but the middle-​age woman in the front is very rude.

None too good.
My fiancée went there for a lip irritation. I went with her. Doctor Yee took one look at her and said she’s dehydrated from the heat. Never mind that she drinks nearly 2 liters of water a day. Never mind that the lip irritation started in the winter. People that stay for the NY winter will be able to tell you that its not hot.
Suffice to say, the consultation was a waste of time and we’re going to another place in Manhattan.
Just to add insult in the end, my fiancée asked about getting a little bit of filler in her cheeks and the doctor told her that its not a good idea, because she would then look like a monkey. She didn’t laugh like it was a bad joke. Poor choice of words, we’re not sure if she was being racist. My fiancée was pretty angry though.
Had to wait an hour to be seen with an appointment and then towards the end of the consultation before we had even finished speaking they brought in another patient and started speaking to her, so that we couldn’t even hear properly what the name of the cream was that she needed.

I am a former patient of Dr. Vivian Yee. She is a competent, friendly, and professional doctor — I would rate her five stars for her services alone. However, the receptionists in this office were by far the most unprofessional and tactless women I have ever encountered. After reading several complaints about them on this site, I was compelled to tell my experience:
I was a regular patient in this office for about two years. I made an appointment for a Monday evening about two weeks in advance. When I finally arrived at my appointment, I was stunned to see that their office door was closed. I did not receive an appointment reminder (not unusual for this office) but I was certain about the date and time of my appointment. I knocked on the door and one of the receptionists (the younger baby-​faced one) opened the door, telling me that the office was closed and attempted to shut the door on me. I told her that this must be a mistake because I had an appointment that time. She let out an exasperated sigh (shouldn’t I be the one who was frustrated?) and informed me that the office hours had changed and left me at the door, confused. She proceeded to the reception desk and I told her that I was NOT informed about this change and asked her to confirm my appointment. She reluctantly did a search on her computer, and confirmed that I did in fact have an appointment but that a call was made to cancel it. Now, I could have forgiven the one-​time mistake but I was appalled at her reaction towards this matter. When I told her that I never received the call, she sucked her teeth at me, slammed the pencil in her hand on the desk, and said in a very loud voice that my appointment was cancelled. Not only did she not offer to reschedule my appointment or acknowledge the mistake, she didn’t even bother to apologize for the inconvenience this caused me. She proceeded to close up the office while chatting with the other staff in Mandarin, completely ignoring my existence. I was mortified at her behavior and told her how unbelievably rude and unprofessional she was, not that she cared, and left.
That was the last time I was in the office. Mind you, this was one or two years ago and I’m not sure if the same receptionists are still working there. I am currently a happy patient in another dermatology office and have not regretted leaving Dr. Vivian Yee because of her ill-​mannered staff.

Like the other reviews, the girls at the front desk yelled out patients names and confidential information across the room. The wait was over 1 hr long, and it took 5 minutes with Dr. Yee. She asked a few questions and then rushed out to the next patient. She did not provide any examinations or evaluations but charged over $ 200 on the bill. Dont recommend this place.

Yes, The treatment I received was stellar and well planned out… HOWEVER…
1. Receptionists are completely unprofessional; lacks very basic customer service skills — for example, one receptionist basically screams out your copayment, and then tells the entire room your birthday, while impolitely asking for your $$.
2. THE WAIT — I can understand if you are understaffed once in a while, but this is a customer relations based business. I have been there 10+ times and each visit had a wait time of 35 – 45 minutes, if not more.
3. Appointment reminders — this is completely useless since the receptionist calls you but doesn’t remind you what TIME your appointment is…
Please consider this review before scheduling your next appointment.

I work the front desk at a dentist’s office, so perhaps I’ve got a biased view of how things should be. I’m a pretty low maintenance kind of gal, though. I don’t expect much. Based on one visit, I see a lot that can be improved upon.
The receptionists are really unprofessional and inefficient. Sure, they’re probably young and inexperienced, but they seem to lack basic customer service skills. I came in with my sister, who has been to Queens Crossing Dermatology before. They made our appointments over the phone, but when we got there, we were seated for half an hour before they even mentioned to my sister that she needed to get a new doctor’s referral for every visit (what the hell?). My sister was annoyed because they didn’t mention this when making the appointment. When she asked if the receptionist could call her doctor’s office to get the referral, she was told to do it herself. The girl finally made the call for her only because the cell phone reception in the office is AWFUL. Plus, another receptionist (the baby faced one with huge, crazy eyes) addressed my reasonable inquiries as if she was talking to an idiot.
I came on a Friday and saw Dr. Yee. She seemed nice enough, but rushed through our appointment and seemed to want me out of her office. Is that how you treat a new patient? I can see why another Unilocaler said patients are treated like dollar signs. I think appointments there are booked in ten minute intervals, since mine and my sister’s appointments were ten minutes apart. The doctor might as well have tapped her foot and crossed her arms. After she answered all the questions related to my initial reason for the visit, she seemed ready to let me walk out the door. I had to ASK her to do a full body check on me. It lasted all of 15 seconds, and if there’s currently anything malignant on my body, I’m sure she missed it. With skin cancer on the rise, you’d think a thorough full body check would be the first thing a derma-​frickin-​tologist would offer a new patient!
I was told I’d need to get another referral if I wanted a follow-​up visit. Honestly, I’m not sure it’s worth the trouble of getting another referral from my doctor to come back here.

This place is a sweatshop. Patients are treated like dollar signs. The moment I arrived the office, I was struck with intense heat and stale air from all the bodies that are sitting around the room waiting to be called in. The ladies from the front desk were curt and unfriendly. I understand that this is a very busy office, however, a hello would’ve been nice, instead, I was greeted with «do you have your insurance card btw your copay is $ 45».
After paper and cash has been exchanged, I SAT. For about 40 mins outside, then was cattled in with three other patients at the same time, each assigned to a different room and sat for another 20mins. This office operates like a conveyor belt system, one group comes out and another group goes in.
Once inside, I noticed how RUSHED all the assistants are. I even saw two assistants running back and forth the hallway, in a hurry to process as many patients as possible. It’s like a scene from ER, except this is a dermatology office. Questions were asked in rapid fire succession and attention was short. After the Q & A session with a medical assistant, I was left in the room to stare at your typical poster of ugly skin diseases/​conditions.
FINALLY, I met Dr. Yee. She was nice and professional. Unforunately, she was also short of time and didn’t really give me the indivdiualized attention that I look for in a doctor. On the plus side, I had questions ready to ask and she answered them. On the downside, she responsed in medical terms without offering layman’s terms. Sorry doctor, I didn’t go to medical school, that’s why I went to see you for explanation. I had to further probe and ask to get my answer in digestible fashion. She clearly knows her stuff, but was in too much of a hurry, resulting in poor bedside manners. She was quick with her prescription pad, but didn’t explain dosing and administration. Shouldn’t a doctor explain to you about dosing before handing out these scripts? I was so rushed that I even forgot to ask her myself. :(((
Bottom line: If you go to this office, you will be treated like a cash cow, not a person with individualized problems. If she wasn’t so rush, Dr. Yee would have been great.

I had a good experience at Queens Crossing Dermatology. A consultation is $ 60 if you don’t have insurance (I don’t). My wait was about 30 mins. Dr. Yee gave me a full body check, and removed a mole I was worried about. Removing the mole was an additional $ 60, and the lad fee will be about $ 115. The whole procedure took only minutes.
Dr. Yee was friendly and professional, I felt quite comfortable with her.

I don’t think I’m ever planning to come to this place again, unless Dr. Huang FIRE those two upper middle-​age women in the front desk first because they were unbelievably RUDE to both me and my mother. Like, I don’t understand what those two women do there at all. The previous ones were wayyy nicer. Here is my story:
First, I called them to make an appointment. You would not believe how many times they put me on hold! Every time I say something, like if they have walk-​ins and when Dr. Huang would be there, they would answer and be like, «Hold on a minute, please» in a non-​caring way. And once, they kept me holding for a long time so I hung up and called back but they didn’t pick up. So I used another number to call and they picked up! Before making my appointment, I asked the lady specifically whether I can come if I had seen Dr. Huang before back when she was still located across Flushing Mall and that lady said yes. And so I hung up, satisfied that I at least made the appointment and that rude lady went off my mind. Or at least I had thought.
Then came the day of the appointment, which was today, Memorial’s Day. Mind you, I don’t live nearby so my parents drove me to her office. I go in and everything seemed fine at first. Then, somehow they tell me that I needed a referral from my doctor. Um, for all my other doctors, I don’t need a referral after seeing them once, so what is the deal here? Plus, that lady on the phone NEVER mentioned that I needed a referral, even after I told her that the last time I saw Dr. Huang was when she was still across from Flushing Mall. And I recognized that voice, it was the same voice as the short middle-​age lady in the front desk. She tried to rid herself of the blame by saying that the last time I came was in 2008 and that it was two years ago. No shit, um, I did mention that when I called and you never told me that I needed a referral! And then my mom started to talk to them, maybe a little too loudly (But I mean, come on, some people are born to speak very loudly sometime and my mom is such person; that doesn’t mean she was being rude to them) to them about other alternatives since our family doctor was not in today, and asking them why they couldn’t have told me about the referral thing earlier. You know what they did next, upon the suggestion of that long hair middle-​aged woman next to her? They stopped talking and just ignored us, looked down at their desk and CHUCKLED! VERY VERY RUDE! That is no way to treat patients!
Dr. Huang, I hope you see this and really talk to those ladies, or better yet, fire them because that is no way to treat patients. Even though I haven’t visited in a long time, I came back because you were really nice the last time that I came. But this treatment? I don’t think I will ever come back, unless those two women leaves.
I’m sure other people will experience the same rudeness from those two ladies and less and less patients will come back to you because of those ladies.

I go to Dr. Vivian Yee when I want a bag full of samples and goodies for my skin :) The wait wasn’t too long, Dr. Yee is very professional and gives an accurate diagnosis. I had a cyst on my eyelid which she gave me advice on what my options were and what kind of surgeon I should see to have it removed.

I’m still happy with the service but holy crap there is like an explosion of people in the waiting area! There were people even waiting out in the hall (granted people had children and family members with them). I think I probably waited at least 1 – 1.5hrs past my appt time!

Yep $ 60 w/​o insurance. Really packed and the wait is ~1 hour even with an appointment any day of the week. The doctor (Dr. Huang) sees you for literally less than 5 minutes. If you have questions, you better have them ready! She’s nice though, and I like her cuz she gives you these savings cards for your prescriptions :] Oh yea, she also speaks English.

Queens Crossing Dermatology
When I walked into the office, I signed in like usual and took a seat. The assistant at the front called for me and told me I had a 30 dollar copay. I said okay. 2 minutes later she called me up and told me to pay my 30 dollar copay now. I heard her the first time, but she insisted that I pay. I was a bit shocked at her tone as well. Why would I walk out without paying for something? I usually pay the copay at the end when I make another appointment. I said fuck it, whatever.
I get called to the office and the doctor comes in. I tell her my problem about some thinning hair that I was noticing. I told her I was getting finasteride 5mg and cutting them into fourths. I told her I couldnt afford propecia because it’s labeled as «cosmetic use» and my insurance will not cover it.
She basically spent a minute telling me how finasteride 5mg was for the prostate. It wasn’t her reasoning that got me so pissed off, It was her snotty comment at the end about how it was «immoral» to give a prostate drug.
The last time I checked, II 5-​alpha reductase 1mg or 5mg still affects your prostate reguardless.
Sorry doc, but it’s the SAME fucking drug. Finastride 5mg is actually covered under most insurance plans. It would probably save people about $ 1000 bucks a year. I work in a pharmacy, Im not stupid I know how it works.
Thank you for that 2 minute check up. I can see why you absolutely need to collect copays in the beginning. I’m sure plenty of people have walked out on you for your helpful attitude and great service.
For those of you who are going to this dermatology office be warned, If I were you, I’d save your money and go elsewhere or find an oversea’s pharmacy to buy your hairloss drug. MUCH cheaper, and you wont have to deal with the snotty people who run this office. Send me a message if you need a link.
I’ve gone to this office before, I know there are two doctors. Dr. Yee is EXTREMELY nice. I remember her giving me the entire office supply of samples for acne antibiotics once when we explained to her our situation with the insurance. If I were you guys, I would make sure your seeing Dr. Yee, otherwise don’t go.
EDIT– So I got a letter in the mail letting me know that I had the doctors mixed up. I apologize. The doctor that I had seen at the time was Dr. Huang who I was writing about. If you do happen to go to the office make sure to ask for Dr.Yee. She was very lovely to deal with and I apologize for the error. If I could rate each doctor individually Dr. Yee would absolutely be worth recommending.