Sleepy’s

I went to get my 93 year old Dad a bed and with the stress I have been under taking care of him, Derek made my life a little easier, I did my one stop shopping with him and he is great. Thank you Derek. Sincerely Yvonne W.

I went to sleepys on Francis Lewis on Monday where Russ helped me choose a mattress. He was super informative, helpful, and patient while I took my time choosing a comfortable mattress. He was extremely professional, and helped search for all the coupons I was eligible for on that day. The mattress was delivered timely the very next day. It was an overall great experience. I got the Simmons Beauty Rest Plush legend queen mattress and I have never slept better. Thanks Russ and sleepys for all your help!
–Amanda Jacoby

This review is for the store only and not the company as a whole.
With that said, I went to sleepy’s to buy two mattresses, one for my boyfriend and I and the other for my father. There was a special going on that if purchase a mattress the box spring would be included.
I was helped by a knowledgeable woman who showed me a few mattresses. I explained to her what I was looking for and she narrowed it down for me. She even showed me pillows that would help me sleep better. I ended up purchasing 4 pillows, two mattresses, and two bed frames came included.
I was very pleased with my purchase and my sleep has greatly improved.
I ended up having an issue with the box spring and needed to exchange it. Long story short — Sleepy’s customer service line is an absolute joke. If you’re ever wondering how angry and frustrated you could possibly get — call the sleepys customer service line.
I was hung up on, so I called the actual sleepys store and spoke with Derrick. If you walk into the store, just ask for him. What a pleasant person to speak with. Businesses need more people like this gentleman. I was really frustrated with the situation and he said he would call me back. He called me back and all the problems were fixed.
This store is way better than the sleepys store on Northern. The sales associates are more friendly and willing to help you.
The customer service line though, run away.

Walked in during the memorial day doorbuster hours. There were two employees each with a customer. Though I understand that they were busy, a simple «Hi, welcome to sleepy’s, I’ll be with you in a moment…» would have been nice. I proceeded to do more than one lap around the store and still received zero acknowledgement that I may be a customer. Guys, I’m not homeless, I plan on buying a mattress. That’s why I just walked into a sleepy’s. I even went so far as to say something to the woman about being cut off outside by a driver and that I was glad the woman who had just done that didn’t work there, and put my coffee on her desk. She said «sorry that happened to you.» and again, this was not followed with anything offering to help me buy a mattress, so I said «well, obviously that’s not why I’m here. I was coming here anyway.» Still no acknowledgement that I have the potential to be a paying customer. The guy she was dealing with was being kind of harsh with her, but I still feel like that should not make my smiles and friendly demeanor any less worthy of being acknowledged. While all this is happening, the other employee in the store is focused 100% on upselling a man with a bad back into a bed that elevates his feet and head at the same time. Though I support the fact that he devoted 100% of his attention to the one customer, I didn’t like the fact that he was so focused on milking the one commission, he couldn’t even give me a hello as he whooshed past me to show the moving bed to the customer… Needless to say, I walked out without anyone saying goodbye, either.
PS, took my business to the sleepy’s on northern and they were great. I got two «hello, welcome to sleepy’s.» when I walked in and knew I was in much better hands. The guy who was helping me even managed to help a couple at the same time and neither one of us felt neglected! Imagine that.

If you’re reading these reviews because you’re unsure which mattress company to buy from, do yourself a favor and run the other way. Sleepy’s is the worst company I have ever dealt with. I spent close to $ 5,000 on a bed frame and mattress and the bed frame broke not even three months later. (side note: I only weigh 125 so it wasn’t due to excessive weight or force).
The bed frame literally fell to the ground. Upon closer inspection, it looked like the nails were forced into the cheap wood. There weren’t even any brackets for the screws to go into. The bed was put together by lazy workers who wouldn’t stop talking about how they make their money off tips from customers.
Since customer service wasn’t open when my bed broke, I had to email Sleepys regarding this issue. No response. I called customer service and just found out that I have to wait 7 days for a warranty specialist to come look at it. Not even fix it, this is just to «look at it». Then 7 days after that, someone will come to «see if it can be fixed».
I asked the customer service rep where I’m supposed to sleep for the next 2 weeks. His reply? «Sorry. We can’t do anything about it».
Seriously. If I had known back then what I know about this company now, I would absolutely never have bought my bed from them.
I’m writing my overall Sleepy’s review for this particular store in Flushing because this is where I bought my bed. When I called to see if they could do anything to help me with this sitiuation, they too said, «Sorry», and nothing else.
Worst. Company. Ever.

I forgot the salesman’s name but he was bald and on the heavy side.
At first I thought he was being friendly and assertive by asking me what I am looking for in a bed. But his explanations were stock and not helpful at all in choosing the mattress. I wanted some real opinions! He was a heavier guy like me so some insight would have been helpful.
Eventually he became annoying just saying anything he can to have me pull the trigger on a bed as quickly as possible. He even tried to guilt trip me by saying that he wouldn’t be back the next day-​as if I have some kind of an obligation to give him my commission money.
He even gave my sister the stink eye when she said lets take time to think about it. While I was lying on the bed testing out how much support it gives me he kept making inappropriate jokes with his co-​worker in the background instead of trying to be helpful.
I actually went to the other sleepy’s on Northern Blvd and bought my mattress there.

I knew which mattress I wanted but was unsure were to purchase from. It was btwn Macy’s and SLeepys. Sleepys was able to deliver the same day which was a major plus, as well as matching Macy’s promotions. Russ was very knowledgable and not pushy on making a sale. Im extremely satisfied with my purchase and the excellent customer service I received, thanks Russ!