Toys R Us

Had the pleasure of having my information stolen and had it used at this store. I guess they don’t ask for valid identification before ringing up a thieves…

Before my most recent shopping experience, going to toys r us (college point) has always been meh… nothing special.
They price match without a problem. There are employees walking around however, they won’t offer help or anything unless you stop someone and ask.
With that said, at the register was Juanita. Like the gentleman below, my check-​out with her was wonderful. She made pleasant conversation, was very friendly and warm.
Also, I had left my wallet in the shopping cart (wth?!) because I had been shopping with my baby and didn’t feel like bringing in the entire diaper bag. I didn’t realize I had forgotten it until late that night. I called the very next morning, once they opened, and inquired about the wallet. At first, they told me they hadn’t seen it (not in lost and found). I left my number with them just in case anything showed up… a few minutes later, to my relief, I got a call back! It wasn’t in the lost and found BUT was locked up in the safe in the manager’s office. YEY!
I didn’t have any means of getting to the store right then and there so I picked it up at night. I was only concerned about getting back all my cards, id’s, insurance cards, etc. but to my surprise EVERYTHING was in there… untouched. It’s wonderful to know there are still people out there with high morals and will do the right thing. Thank you to whomever it was that initially returned my wallet. You saved me a HUGE headache that would’ve come at the worst time.
Thank you to the staff for being honest human beings.

If u want to make ur blood pressure high, this is definitely the place
Like others, customer service is zero, I don’t care the ppl I see today is just temp for holidays or they been there. the service is horrible, look like staff just kill time on their shift, when u ask a question, expect most of ur answers are no or not helpful.
It’s JDG.
Just
Don’t
Go

Terrible service. I was here to pick up my online order and customer service was horrible and unsystematic.
Terrible service. I will never send any items to be picked up at this location.
At least Yoe, a gentleman helped me out to locate it.

It’s sad that they just literally anyone. They should hired happy and friendly people to work at a family friendly environment for children. Not people who are cold, unprofessional and give off «don’t want to be here» attitude. The managers here are worst ! Not even sure how they got promoted to management positions. Heres a piece of advice, go visit a trader joes store and start the proper trainings and make changes.

The weekend before Halloween went to pick up some decorations for Halloween and while in line to pay I picked up some Angry Bird gummy candy. when I got home latter that evening took them out to eat and it tasted funny. After I looked at the packaging they EXPIRED in November 2014. I went back to the store three days latter and I looked in the container and saw all the candy in there was expired. I asked to speak to the manager in charge, when he came out and showed him my receipt and the wrapping he said he would give me a replacement, but the replacement bag was also expired. and tell you the the truth it was not about the money. He (the store) should have inspected all the candy before displaying for sale and to offer me a replacement with also expired dates on it shocked me. he just should have took all those candies off the display.
Never buy edibles from that place again.

This place is alright but the staff is terrible!!! Customer service is ZERO! They have no idea what is in store or where to find it. They don’t understand what price match means or how to apply discounts properly.
We came here multiple times since it’s closer to us but we never had a good experience and we have always left the store without any purchase. Our last experience, we ordered something online and went to pick it up. My husband waited online to be told to enter the item in the machine then to wait another 15 mins for the staff to come out with someone else’s item and to tell him that he had forgotten our order and then another 15 minutes for him to find the actual item.
If you need to find something here, expect to be here for over an hour for the simplest item and poor customer service.

WORST place ever!!! You will be HUMILIATED! They don’t give you sale items as they appear on the price checker. The awful cashier wanted to keep the merchandise for herself. She even called over her friend «the manager» MICHELLE and they refused to sell me the items. I argued and asked for written policy that I couldn’t buy the sale items and all she told me was to call customer service. I have worked retail for over 16 years in different types of stores and it has always been known to give an item at the marked price, «EVEN IF IT WAS OUR FAULT». We had to honor it. Its the HONOR system that this toysrus does not stand behind. I have family and friends that have also been HUMILIATED prior to this which is why I finally decided to write a review. CHANGE YOUR STAFF! HAVE EVERYING IN WRITING!!! NEVER SHOPPING THIS TRASHY STORE AGAIN!!!

This Toys R Us has the worse customer service ever. I was blatantly ignored for 10 mins before telling me to wait a minute. Then I continued to be ignored for another 15 mins. Then she has the nerve to ask me if I’m still waiting to find out if they have this item in stock.

I live close to this area and I have been coming here for years since I was a child and this toys r us has opened in this location and now I bring my daughter here since she could walk. Every time my fiancé and myself come here there always seem to be an issue. Some employees are very friendly and very helpful while others you can see in their face they hate their job. There is a young lady there Debra who just has an attitude when asking to explain price matching. Even though it’s just Toys R Us, this is also a huge company all over and I would think they would hire best fit employees at a kids store. That day me and my fiancé had an issue with the price matching and after she gave us a bad attitude she then called over her manager which was an African American older women. First time in this store that I felt so upset because with her being the manager only can explain her employee Debra’s attitude. She was horrible. Very unprofessional, no smile or any type of good customer service. A month after that situation we decided to go back because that is the closest one in the area. This time I needed to return a few outfits that my daughter got as a gift. And I got the same «manager» once again. Same attitude and still rude not wanting to accept the items even with original receipt and price tags still attached because that toys r us didn’t have clothes in stock so she didn’t want to take the items back! Are you kidding me if we got this from a Toys R Us then ANY Toys R Us should be able to accept the return. Finally after 10 minutes of arguing she finally did it… After that we Still walked around to purchase items! So we walked around for about an hour and picked up a few items spending over $ 200. I wish I could remember the cashiers name because she was such a sweetheart with excellent customer service and very understanding and actually cared to make the customers happy. As she was ringing us up there was a Lego set that we had picked up that was fully stocked on their shelves and as she tried to scan the item it wouldn’t register so she called over her manager (the same one we sealed with) the managers name was Michelle, so she can punch in her code to have access to scan the item for purchase. So Michelle comes over didn’t ask no questions just saw the Lego set that her employee was holding on her hand ready to ask her about it, and SNATCHED IT RIGHT OUT OF HAND!!! And walking off saying «Oh this item isn’t suppose to be on the shelf»!!! And she literally left as we were all standing there staring out of amazement what just happened, all other customers were talking and couldn’t believe it… Even the cashier was in shock and actually felt our anger and got upset herself… I couldn’t believe what a manager she was, how rude and unprofessional person in general!!! How did this women get a manager position at a family friendly environment!!! My fiancé was furious and walked over back to the shelves where all the Lego sets were displayed, grabbed the same item and returned to the cashier. The cashier understood completely even explaining to us how working for that store was horrible under that management. It seems as no one was trained properly. She then registered the item herself and sold it to us, she had great customer service by taking it upon herself to satisfy the customer. Whether the items on the shelf was a mistake that is not our fault so we should still have access to purchase the item as their mistake for being unorganized, also IT IS NEVER OKAY TO SNATCH whether it’s an employee or customer. She obviously does not know how to handle anything professionally… This is the last time I will ever shop here in this location. The other location in Rego Park is MUCH BETTER and more friendly! I already told all friends and family and they were furious and agreed never to shop at this location.

I bought a gift off of a baby registry and Leslie was so kind and helpful. She even searched to see if there was a coupon or discount that I could apply to my purchase. I wish I could give this review 5 stars, but the reason I am rating it 1 star is because the manager is a jerk. He has very little people skills and his customer service is severely lacking. He berates his customers and is very rude. I am not sure why Toys R Us keeps employees like him around. It makes for such an unpleasant experience.

I came here to buy my son a birthday gift. I was greeted warmly at the door by Juanita. I didn’t need much help because I knew exactly what I was getting. This store seemed a little more organized in comparison to the other locations I’ve shopped at.
My cashier was Juanita at check out. She was very pleasant, professional, and well kept. I would return if ever in the neighborhood.

I don’t usually visit toy stores since they are usually crazy but I need to buy a gift for my nephew and came here. I was shocked by how organized this store was. Everything was in place and sectioned well. They didnt have what I was looking for but it was a pleasure to come here and will be back next time I need to buy a toy.

I came here with a friend. He had to get a toy for his little cousins friend. He got the toy, so far so good… The problem arrived when we went on line to pay. Now, I don’t want to brag, but me and my friends are very busy people. Time is money for us. At the first line, we waited for 10 minutes with only one guy in front of us. The guy in front of us was signing up for the BS toys r us credit card. It was wasting our time. The cashier of the line made this a horrible experience. She was a young girl 18 with brunette hair and she had those attitudes of a stuck up bit**. She did not say hi hello nothing. Its not our fault this snotty brat doesn’t like her job. What we did was go into the other line, same thing happened but the worst part is the line we just left started to move. I got furious. We paid for the item and everything but the experience was horrible. They need to fire all these egotistical materialistic little girls with snotty attitudes.

This is my favorite Toys «R» Us. And no, I don’t have a kid… yet.
The store is very large, and fairly clean.
Lighting Snob:
Yep, that matters to me. Lighting of this store is uplifting, as opposed to the Walmart styled satanic illumination that attracts the stranger population. It’s a fun environment, you feel pretty good when you come inside this place ;)
Peeps:
There are some professionals working here. Then there are the heffers that ventured away from the projects-​sty and by some anomaly in the fabric of space-​time, got hired. Don’t let them effect your day. #UMAD?
iLike:
I am a fan of organization, this particular store exhibits that. They keep a good stock of items even @ peek shopping season times, and you can order the item if it’s absent from inventory.
I get all me water guns, bubble machines, and even a $ 35.99 talking furry blue Sully with night light I had no frigging intention of buying. (still got him)
The best parking in QUEENS.
I usually grab a drumstick ice cream cone before checkout and exit the store with the sun hitting/​stuffing my face.
vErDiCt ?
sometimes, you gotta go to the toy store.
Keep your self happy :)
Unilocal!

It’s a space full of, you got it. Toys. The staffers are sometimes helpful and friendly. Some not so helpful and cranky as shit and it shows.
They’re well stocked though and far better kept than the one in Douglaston. It’s a Toys R Us. Whatcha want?

I was here returning items and customer service was great, the store is very clean and had variety for preemies that I was looking for! However, I asked one lady in the back area, Lisa about a baby mobile I wanted to purchased and she snapped at me bc she couldn’t open the box. It was the only one left since the item was discontinued and before I purchased a broken box I wanted her to open it. After being persistent she finally opened and her attitude changed! Hoping this mobile works! M

I get lost in this place. I thought it was because I was a kid but I still do get lost. And yes, I still search for my mother frantically even though I’m a 27 year old who can buy anything in this store and not give a fk. So much power yet so powerless.
This Toys R Us is indeed hard to navigate. The tall shelves in a maze-​y layout limits your ability to find anything. It shows in the lines of adults in front of every staff, waiting to ask where they can find the newest barbie or w/​e. The staff do know their toys so thank goodness for that.
I wanted to buy Guess Who so I can play with my adult friends and ask more thoughtful, strategic questions like «does he look like a bitch?» but they didn’t have it.
Toys in general are just so expensive nowadays. A textbook sized talking plush of a Minion — 60 dollars. A 12 piece lego set — 15 dollars.
Anyways back to the store. Unlike the gigantic date spot on 42^nd st, this branch has nothing for you to «play with». No barbie castles, no ferris wheels, no new innovative toys of the month. The only interaction available is between you and the price tag checker, which *sometimes* exist underneath the big «check prices here» signs.
There’s a small video games section with one lonely Nintendo DS demo station. No PS4s. Very limited selection of titles. There’s also a small corner for the baby section, which is completely not worth your time. Babys R Us is a short drive away.
If you’re looking for a new toy, be sure to call first. As big as this place is, they don’t always carry the latest and greatest.
Well… thats my review I guess. Does anyone have that electronic Eve toy from Wall-​E? Can I buy it from you?

Customer service tends to be standoffish and lacking

Toy stores aren’t the way it use to be. The toy quality today is so cheap and marked up at a ridiculous rate. The WWE action figures are horrendous now. Batman, Iron Man, Spider-​Man, and every comic book toy isn’t the same as the old school ones. I use to enjoy collecting toys until I noticed how cheap they are with colors and details. Every toy I saw in the store looked effortless. Back then, I really enjoyed collecting X-​Men figures, Spider-​man, Batman, and various video game characters like Metal Gear Solid, Street Fighter, etc. I’m very disappointed that kids today are growing up without a quality toy and that everything now is just video games and electronic gadgets. Toys always brought out a lot of imagination and creativity out of me when I was a kid. I wished kids today would be more creative in their daily activities instead of playing modern warfare all day.
Verdict — Disappointment. A real big let down in the toy industry. Even the remote control cars/​trucks today suck. I’m not talkin about the gas powered ones, just the battery ones. They use to come in nice rubber wheels, suspension, nice big boy remote. Today, it’s really light, not durable, super crappy remote, and awful design. The only thing that hasn’t changed is LEGO. Still the same but man it’s expensive!