Toys R Us

So after all the games I got my son for Christmas to think the one game I forgot is back in stock. ordered before I got here within 10 minutes I was in and out. Great service.
Hopefully this is the last game for a while.

Went to the store to buy some gifts for my nephew and was told I would save more money if I paid full price and use the 40% of the second item, etc. So paid full price for 2 items and 40% off the other two. I did the math after I paid and realized she was completely wrong she just didn’t want to price match what they advertised online.
So I went to the customer service desk and had them price match all the items and saved $ 15 and change. Better to do the math then trust other people right away.

It’s a store pickup. A store pickup! One of the fastest things there should be! you buy online — they send you an email when your item is ready, you show up, pick up your item, you leave. The brilliant management made customer service the same as the pickup line — so not surprisingly, you have to wait while a number of people return items. Which would not be so bad, if the item you’re picking up is actually at the counter! No! You have to show someone who clearly does not want to be there your piece of paper — who takes 5 minutes to tell someone else you need an item who takes 15 minutes to get it from somewhere else and walk it over! This was by far the slowest store pick up i’ve ever experienced in any store.
There are 4 or 5 employees at the customer service station — 4 or 5 people asked if I’m being helped. Technically I was! And i wasn’t the only one! we’re all already being helped if we’re standing around waiting for a store pick up for 25 minutes. So as a result its 4 or 5 people at customer service standing around …
for anybody that has anything to do with their time — miserable experience.

This is a pretty big Toy R Us store. It’s a part of the Metro Mall but it has a seperate entrance from the Mall. The entrance and parking is actually upstairs. I think there’s an entrance on the street level but there’s no parking there, only drop offs and pick ups.
There’s a Nathan’s by the top entrance.
The store itself is big and organized with plenty of signs and clearly marked sections. I promised my niece a Shopkins toy and there were plenty to pick from. She could have spent all day here but we were on a tight schedule so I was in and out.
Plenty of checkout counters and the wait was less than a few minutes. Polite staff here.

I might be an adult but I still love this Toys R Us! It’s a pretty big location with all sorts of toys, electronics and even bikes. They sell chocolates and other treats and is conveniently located within a mini mall next door to Kmart and Nathan’s! Most items are always in stock and if there is something you cannot find they will help you out. Online ordering is also available and one can pick up online purchases at this location at any time. This location also has a rewards program, which in time will get you valuable points. *I don’t wanna grow up, I’m a Toys R Us kid*

Its OKAY. Management still fails for the 5^th yr in a row in spreading the hours better for enough help on the floor. Often there will be only 1 active cashier for the whole store

I always go there for if not Lego toys. They have cheep prices it is worth the drive or walk.

Wow, yesterday this nearly-​deserted Toys R Us in this nearly-​deserted mall actually had in stock the new Nintendo 3DS XL. That’s a rare find right now, since port strikes on the west coast are stopping shipments and scalpers are hiking up the price. Yippie! We got ours at the regular price! The store was ordinary, the staff people were a little slow but polite and helpful, the restroom was okay, and the parking was easy in the lot and free of charge. All good.

Sometimes I feel that this place is seriously lacking in the department where they have the video games and electronics. I have all three major consoles, (Wii, Xbox and PlayStation). Along with several portable variations.
When I come here for its convenience because it is close to my home, I would expect at least some variety. Since they understand that there is two major schools nearby, a major train station, and three bus stops around here, you would this one ordering for this store would open their eyes and see this.
I have noticed a severe decline in their customer traffic around this store, and the customer service. The employees seem to be very dismissive, and are willing to offer 10% discount to pretty much stop hearing you complain. Suck it up! grow a pair! I’m not honestly sure if one is caused by the other,. . well… here is my experience.
I purchased a few things online to be shipped to the store, to make it easier for me to collect everything all at once rather than wait for several different packages. When I arrived there after two weeks of waiting for them to call me as instructed, my order had been there for a week.
The young woman said; «Yeah, I don’t know why you didn’t come sooner, it’s been here for like mad long!»
Why must time in this pace always be angry? –j/​k
If it was there for a long time according to the grammatically incorrect teeny-​bopper employee, why wasn’t I notified? That is what I was told. To wait for a phone call that your order has arrived. It would of saved me and the employees a lot of stress in scrambling for my order at the last minute before they nearly closed the doors on me at the end of the night. I would of came sooner, but I needed the items for that Friday, and it was now Wednesday, and I was desperate since no one contacted me? Part of my order was missing, what I was told was that it had not arrived, and what I overheard was that someone dropped it during delivery/​stock and it broke. I actually would of preferred the truth rather than some generic lie. Stuff happens and you cannot do anything about it either way, lie or not. So might as well tell me the truth. Ugh.
From now on, I’m going to make the trip out to other locations for my deliveries and shopping at Toys ‘R’ Us..

Other then the fact there is no cell phone reception down there I don’t have any reason to not like this place prices are similar to the ones online and they have a friendly staff on my three years I’m coming here I never had a situation were the staff did not offer help or attempt to help me. I’m very happy with everything and would be returning here again. Before that I used to visit the one on Jamaica ave by the dmv, that was a nightmare the lines got longer there than the dmv itself and the staff was a bunch of lazy slackers.

This is one of the weirdest stores I’ve ever been to in my life. After traversing the maze that is this places parking lot (that’s an entirely different review), you go down an escalator that descends though all of Dante’s 7 levels, to be greeted by unfriendly, disinterested and aloof employees.
If you live in NYC and have never been to this place, you must go; knowing that this exists within the confines of our fair city is at once exciting and unsettling. It’s actually a nice store, but the people combined with the location make this something that could find a home in a David Lynch film.

I can’t even find the words to describe this in-​store pick up experience. Terrible, Horrific, Disgusting, Unprofessional and Untrained — and that only describes the four guys that were working the area. The woman in front of me on line asked one worker to lift his pants. Need I say more?!
Waited way to long for something that was ready Tuesday and I picked up Friday.
Not one worker seemed professional nor had courtesy. I’m thinking the Toys r Us name no longer carries any weight nor does management care about its reputation.
I won’t be back!

Staff is very unprofessional and not helpful at all. I was there and asked on of them, Grisel, where I can find a specific item and she immediately answered me with attitude. If you’re looking for helpful and courteous service, go elsewhere.

@ToysRUs
I went there today to exchange a DS game my son received as a gift from a school friend back in June 2012. My son already had the same game. The gift came with a gift receipt. I had put the game away because I did not want my son opening it up. In any case, I came across it yesterday and decided to go to this Toys R Us and exchanging it for a brain teaser game.
I explained to the customer service woman (a black female with sort of dreadlocks style hair) the issue and she explained that I couldn’t exchange it because electronics has a 45 day return/​exchange period. Ok, I understand company policy. I pointed out to her that the gift receipt did not have that written on it. She explained that the person who gave the gift should have told us. I then pointed out to her that it was a gift that my young son received directly from a classmate. She basically said that there was nothing more she could do. I told her that I was not trying to be difficult, but if I would have known the policy I would have exchanged it a while back. Then I told her that now I am stuck with the game as I was walking out. She replied with the ultimate «f*ck you», «Have a nice day.» No wonder retail is in the sh*tter.
By the way, Metro Mall sucks. Tear it down.

T’was weeks before Christmas
And all through the shopping
Price comparing and
plenty of website hopping
Found a deal and it seemed grand
We don’t want the ship-​to-​hand,
Toys R ’ Us provided in store pick-​up
Opted for that
But «damn what’s up?»
Waited 2 hours and they couldn’t comprehend
That I had places to go people to see,
so give me my package I demand!
Service was slow and
workers were lazy
If you think I’d ever come back,
you must be CRAZY
If Santa came here for all his toys
Holidays will be full of sad girls and boys
However if Christmas does come late this year
Reason is Santa’s still on line
so won’t you please wait dear

This is one of the better Toys R Us in Queens in my opinion. The inventory here is more filled than the one in Rego Center for sure. This Toys R Us been here for over 15 years and it’s exactly how I remembered it. First, we always stopped by Nathan’s on the upper level before heading down on that ridiculously long escalator and from there, we would wild out in Toys R Us.
Marvel and other comic book toys are all placed by the entrace. The lego section is way better than the Toys R Us in Rego Center. They carry a variety of Lego Star Wars clocks. There is also a Babies R Us here. My only issue is that they seem a little short staff. We couldn’t find anyone that could help us with the pricing of some of the baby cribs so we decided to leave.
Verdict — Metro Mall needs a major make over. It still looks and feels like a mall from the 80’s and 90’s. Be careful when you park your car in the roof. Do not leave any bags or valuables visible. My friend’s car was broken into when we were here 2 months ago. The area is a real piece of crap.

Should I be concerned that this store always seems empty?
This is the typical Toys R Us — easy to find toys but hard to find a specific item. The staff is mostly helpful but they too lose their way at times. Parking is free, unlike Rego Park and, like I said, it is never too busy. I hope that is not a bad sign?

I must have had a head injury or something to set foot anywhere near here in November, but I needed to start my christmas shopping. I will order things online forevermore, since I was «on-​line» for a good 15 – 20 minutes.

I already don’t like Toys R Us so I admit, this review is a tad biased. But having gone inside for the first time yesterday, I have to say that this is a super shoddy one. Crowded, long lines & tiny. Getting a gift card took forever, though the line moved faster than I expected. I’d hate being here during the Christmas shopping season. The cashier who helped us was polite & as we left, there was a worker making an announcement for all cashiers to report to the front so I give them points for that.
Overall, though this is not my preferred Toys R Us location if I can help it. The fact that it’s in Middle Village as part of an area with slow moving transit doesn’t help.

Always under staffed