Babies R Us

Finding the perfect stroller that met my nearly ridiculous list of requirements would have been exhausting if it weren’t for the very patient and knowledgeable staff we encountered here. On two separate occasions, two different staff members, walked us through the different features of strollers and not once, pushed a specific brand. I appreciated that very much. We were able to finish our registry fairly quickly because everything we needed was here! The store is organized, clean, everything is clearly marked/​labeled, and best of all… you can always find someone to help if needed.

I made a return and had the receipt in hand. They still required me to show my driver’s license. Terrible policy, much better shopping on Amazon

I started my registry at the folsom location a few weeks ago. I was hesitant at first with seeing all the negative reviews for this location, but since it was on my way home, I decided to give it a try. Upon walking in and standing near the guest services desk, I was asked within a minute if I needed help with registry, I said yes, and was told to sit at the registry desk and someone would be with me shortly. In about 3 minutes someone was there to help. Her name was Annie and she was very nice and friendly and went out of her way to offer any help or to answer any questions I might have. She offered me a bottled water and explained clearly how to operate the scanner and warned that if it said low in stock after scanning an item that I would need to scan it a second time to confirm. This happened a few times but since she explained it to me, I had no trouble adding items, and everything I scanned showed up on my registry when I was done. This location has a little less gear in stock that some of the others I have been to, but the store is very clean, organized and every employee I encountered was friendly and helpful. I will be coming here again in the months ahead. With all the negative reviews I really wanted to make sure to leave my positive experience so that others wouldn’t feel as apprehensive about coming to this location as I did at first. I only knocked one star off due to the selection being slightly more limited than other locations. As far as customer service, this location was the best I have been to.

I like the clothing for kids in thus store. They have more selection. And they are clean inside too.

I started my registry online and gave up because the website kept freezing, taking too long to load stuff and you have to open each individual item to add it to your registry. I went into the store and spent hours completing my registry. I turned in the scanner they gave me and left, assuming all was well. Today I just so happened to check my registry and noticed there were only the original 25 items on there. My husband and I stopped back by store to see what happened. We were told whomever we turned the scanner in to didn’t complete the process correctly and all the items were lost. The registry consultant then proceeded to place the blame on us because we didn’t turn it back into the registry desk even though I had already told her no one had been at this desk the entire time we were registering.
Very frustrating. At 7 months pregnant and 1 week before my first shower, the last thing I want to do is register all over again!

I visited the store last weekend to exchange a car seat base for my mother’s vehicle. When we entered the store a very polite older woman assisted me and instructed my mother to leave the boxed based for exchange at the counter and she did. We went about shopping and upon returning to make the exchange and purchase my additional items, the base we brought in had been misplaced. And that is not what bothered me about this experience!
The clerk checking us out was very helpful, seemed relatively new and was doing his best to find out what happened to the base. He called for assistance on the intercom several times (the line was starting to get long in addition to our missing base) only one associate came to aide by ringing the other guests up. Eventually the base was tracked down and the exchange was made, however, in the process a supervisor named Joe returned to the counter a number of times to help find the base. During last trip to the counter before my transaction was complete he approached our clerk to say the following:
Joe: «You know how you were calling for help on the intercom?»
Clerk: «…Yes.» (Likely thinking is this a trick question?)
Joe: «Did you notice how no one came to help you?»
Clerk: «Yes.»
Joe: «And do you see how many people are working and still no one came?»
Clerk: Affirmative head nod.
Joe: «Well, that’s because you didn’t call for anyone by name. You have to call them by name or they will keep doing what they are doing.»
Umm… No. If someone calls for assistance, assistance comes. Joe that was so incredibly unprofessional. Scolding the only employee I truly witnessed working in the entire store for the laziness of the others on staff is bad enough, but literally RIGHT in front of customers?!
Unless you love turnover I would rethink your management style. Boo Joe, boo.

Called ahead to make sure they sold pregnancy body pillows and was told they did. We arrived and walked around the entire store trying to find them. I found three employees chatting it up around a closet register, and after waving, jumping, tap dancing, and singing American Pie, I was able to get them to notice us waiting to ask a question. One of them merely pointed in a vague direction near breast feeding. Thanks for the help on picking one out! I do love the one I got, which is a Snoogle Leachco Brand. I also love that they offer maternity parking up front, how cool is that! Other than that, eh won’t be back.

KATIE!!!
AMAZING!!! Where do I even begin… First off I have two daughters 16 – 17 so since we are expecting our new bundle in a few weeks you can imagine how much things have changed for me registering and just shopping for items alone.
All of my experiences here have been good, however, this particular day was even more than we could ask for…
KATIE!!! In furniture is AWESOME! She is very knowledgable in her dept, and has been more than patient and sweet with us changing our minds and my a million and 2 questions about products.
Wrapping up our registry was great! We were able to use our 10% and our trade in for 25% and a saved over $ 250! Thank you Katie for being so awesome, customer service is huge to me …

Went here to purchase the items that were left on my registry and what should have been a simple trip was far from it. There was literally 1 employee on the sales floor and he was running the register. I couldn’t find things I was looking for and had to walk the store over four times to try to find where they stocked particular items. I asked the man at the register about one of the items and he directed me to the exact location but I got tired of walking around (9months pregnant) and didn’t want to keep going to the register to be pointed to the furthest corner of the store so I eventually just left with the few items I did find. Only reason I gave it three stars was because the one employee I could find did know exactly where things were located. Also I like the changing/​feeding room, it has been helpful in the past when having to feed and change my first child and I appreciate not having to use a gross bathroom changing station.

I went into Babies R Us with the lowest expectations and least amount of enthusiasm and left feeling like we’d hit the jackpot. Babies R Us is a giant, all-​in-​one specialty store, and all for those little people who could absolutely care less what you buy them.
Unlike Toys R Us, which is usually a crowded, chaotic mess, this place is usually relatively empty, which means they can focus more on customer service. My biggest props go to Annie, Carol (I hope that’s her name!) and Kaysie, three incredibly patient and knowledgeable employees who made the experience a great one for these new parents. Annie and Carol work at the registry desk. They walked us through the process while patiently answering the inevitable myriad of questions we tossed their way. Kaysie works on the floor and spent a good half hour walking us through the pros and cons of seats and strollers. It’s a world foreign to me, but thanks to her expertise, we were able to find just the products we were looking for.
The selection is the best you’ll find for a baby store. It’s really a baby one-​stop-​shop. They even have some less well-​known and more environmentally friendly brands that I figured a big box store would ignore.
Added bonus: Expectant mother parking spots out front!

In a word: awful. My daughter just turned 5 and I’ve been coming here on and off since she was born. In the beginning, we were under the impression that a store dedicated solely to babies and small children would be well-​stocked, inviting, and hire professional, helpful, courteous salespeople with a great knowledge of this particular niche. Wow, what a disappointment. This store is really just a dressed up Goodwill-​type thrift store, with high prices, poor presentation, and possibly the worst sales staff working in the retail sector.
The store itself is a complete mess. It is poorly lit (think 1980’s K-​mart), the items are stocked badly and poorly presented, and the whole store has a very bad feeling to it. Woe unto you if you have a question or need any help; simply finding someone who works here is a chore in and of itself. Then, getting any useful information out of them is simply impossible. The staff is not trained in the slightest on their own merchandise, let alone what might be going on with baby products in general.
My latest (and last) trip was today to buy a booster seat for my daughter. I was helped by 3 teen-​aged boys (the perfect choice for staffing a babies store, yes?) who couldn’t perform the simple task of handing me a 25% off coupon for a trade-​in. Once that chore was out of the way, I spent 20 minutes trying to get any information on their booster seats, couldn’t get a proper price match, and walked out empty-​handed.
Of course, the trip was not a total loss. While in the store, I used my phone to order booster seats from both Target and Amazon, beating even the 25% off price on the EXACT SAME seats that BRU was carrying in-​store.
Next time. I won’t even leave my sofa. I recommend that you do not, either.

When you are a first time parent this place seams like a good place BUT after a few trips you will realize these discrepancies:
1. The return policy sucks. And when they sell the worst quality products this does not work out in the consumers best interest.
2. All items are over priced and last years model. People will ask you who gave you those hand-​me-​downs.
3. Any and all furniture here will self-​destruct in a matter of weeks with out any help from the little ones. Be careful of your toes when dresser drawer falls apart and lands on them. It’s very hard not to cuss in front of the little ones when your toe nail is throbbing and you realize you spent hundreds of $ on this pure trash
P. S. If your going to pay pottery barn prices just go there at least the furniture will last until your baby discovers its first hammer.
The only good thing is the expecting mother parking it keeps me from being bitched at by my wife for parking too far away.
My suggestion is don’t go here most pregnant ladies don’t like to screw and if you step foot in this store you will be screwed AGAIN.

This place every time is totally under stocked in clothing. Seriously, if the same sizes always run out… order more. Very very simple. The customer service has also never been this bad. I was told «this is just how it is». The manger is who told me this is how it is, how disappointing. Babies r us finally lost a very loyal customer today.

My wife and I frequent this location often. Its clean and well organized. They are always having sales. Every visit the staff has been helpful. Their prices can be a little high on some big items but it seems like we are always able to find a coupon online. Its nice finding all your baby needs under one roof.

I don’t visit Babies R Us often because I don’t have children and I don’t shop for much baby items. But alas, I was invited to a baby shower and I needed to pick something up from the Baby Registry. The store is VERY OVERWHELMING!
If I were there by myself, I would probably get lost. There are so many types of baby items. From cribs, furniture, clothes, feeding items, breast pumps, tools, toys, and so much more! Oh boy was I feeling a little weirded out by this place!
I went up to the registry counter and asked for some assistance with finding my friend’s baby registry. The lady behind the counter printed up the list and handed it over to me. She didn’t look too excited to be there.
I found a few items for my friend’s shower and quickly checked out. Not too sure about what I think about this place; but I would possibly come back if I needed more baby shower items again.

Terrible customer service. Place is a mess and prices are always mismarked. It’s a confusing, large box chain of baby junk. Get your items at a local baby store or online or used. I don’t know why they have to be so rude and so unknowledgeable about baby stuff.
Specific example? They can’t help me figure out the difference between the 5 plus versions of seemingly the exact same item. They don’t know where items are located but will generally push you to one part of the store to look yourself.
Lots of things are marked sale, but it doesn’t apply to hats or bibs or gloves and so on. But new and expectant mothers hardly know what some of the clothing items are, let alone that they count as accessories and not clothing items. Don’t expect employees to help, they’ll just act confused.
I also don’t like the diaper bag brands. They are all low-​end, cheap models.

I love this store! For some reason, I was always under the impression that Babies R Us was über expensive but when we recently visited this store for the first time, I was very impressed at their prices. Their items were very affordable, not outrageously priced, and they had a buy 1 get 1 50% off deal going on for some of their items. We were able to get the letters for our baby’s name (6 of them) for $ 33, which was a steal, as it would have cost closer to $ 50 had they not been on sale. They also have a baby registry counter in the front where a baby registry specialist helps you set up your registry, gives you a tour, and helps answer any questions you may have. This is SUPER helpful, especially for soon-​to-​be first-​time parents like ourselves that initially knew nothing about what to put on our registry and where to start.
On a side note, their website is also fabulous! If you register online, they give you a baby registry checklist filled with must-​haves and good-​to-​have items. They also give you a free gift when you register with them — a cute reusable tote bag, registry planner, and some samples of miscellaneous items like baby wipes, nursing pads, and diaper rash cream, along with a magazine about babies and parenting.
Babies R Us has definitely made it easier on me, an expectant mom-​to-​be. I love their service, how user-​friendly they are, as well as their prices and wide selection of everything baby-​related that you need.

This is a typical chain store for babies/​kids. I’ve been many times and never had rude service. You can find just about everything baby related in the brands they carry. If sale items ring up incorrectly they gladly fix it. You can get most baby food items cheaper here than anywhere else because they run great sales all the time.
I read the other reviews and I must say I don’t get it. 1) and item bought online is not the stores fault, it is a manufacturing problem 2) I don’t know of many stores that will let you return an item after 30 days regardless of why you bought it early 3) some items have to be excluded from every stores coupon because they are part of fair trade standards and the price cannot be lower in one store because of a coupon 4) a tack on the floor can happen anywhere a customer could have knocked it down, I have never found the store to be disorderly or unsafe 5) not really sure about the Groupon situation but the guy could have been a «manager» and not the «store manager».

This has to be the worst visit to BRU I’ve EVER EVER encountered at this location or anywhere else. If I could, I wouldn’t even rate them a 1 star. It’s already passed a day and I’m still livid with the kind of customer service experience I had last night. I’ve been to this location many times since it’s the closest one near my home and has always been pleasant until yesterday, Tuesday 11/​27/​2012.
Reason for my visit was to pick up an item I purchased online which was not yet shipped to the store. Since, I was already there and needed to pick up some more gifts, I asked Kristen and Lauren (customer service desk) if I was able to use a recent Groupon purchase on my pickup item when it’s in-​stock, because it was purchased on Cyber Monday. Kristen informed me that she can not accept the Groupon on online sales items such as Cyber Mondays and that was totally understandable. That was not the issue.
As I proceeded to continue shopping at the store, I had to clarify if I were able to use this Groupon on sales item in the store which was not affiliated with Cyber Monday and Kristen was adamant that I CAN NOT use the Groupon on sales items in the store and it must be on Regular priced items. My thoughts were (Are you EFFIN serious!!!) She was totally rude about it and kept insisting it was POLICY and her manager says they can not accept it. I read the fine prints on the Groupon in front of them and no where on there did it ever excluded sales items! I told them this several times and the girls kept saying, «WELL, It’s store POLICY.» I also mentioned, I had no problems with the Elk Grove location accepting a recent purchase I’ve made at their store which the item was on sale! She did not want to help me. She was just rude! I told them I will call corporate and ask about their store policy because this was unacceptable!
So to make this short, I called Corporate. Sales are accepted! Corporate told me to go back in to speak to a manager. They LIED, They’re lacking customer service, They lack knowledge and a ‘SERVICE TECHNICIAN’, Jay, imposed as a store manager! I was told by other Babies R US, store manager is Jason and the person I spoke to in person was NOT the store manager and was probably covering up and defusing the situation as a store manager. Because of his technician tag, I asked him bluntly, «Are you really the manager?» He replied, «Yes.» Clearly, his tag says ‘Service Technician’ and he had no name tags unlike his fellow sales associates Kristen and Lauren with a badge around their neck.
This is unacceptable behaviors for such a large chain store like this to treat their customer with no utmost respect. Waiting to hear back from upper management now. I will NEVER return to this store again.

Finally had a great customer service experience after years of coming in, printing out a gift registry and wandering around aimlessly with that sad «help me» look on my face… This time I did not have a moment to spare and was greeted immediately by the checker and asked if I needed help finding anything, which I gladly accepted (my baby/​pregnancy knowledge is zilch). Since I was attending a surprise baby shower, there was no gift registry to guide me, so I gave my salesgirl free reign to make a gift recommendation in the $ 40 – 50 range. Instead of going the cliché, baby clothes route she led me straight to the Heidi Klum bedding collection which had just arrived the previous night. She picked out her two favorite items which totaled $ 40, led me over to the gift bags and I was out of there in FIVE minutes for juuuust under $ 50 bucks. Total win!