Department of Motor Vehicles

Seriously all DMV locations are terrible, this location is no different. Typical government behavior of not functioning in any efficient manner wasting our tax dollars without a care in the world. Their appointment system is a total scam/​placebo to make you think all the extra time waiting is for some reason unknown to the victim trying to navigate the incredibly terrible system they have created.
Not to mention, because their system has an error I am forced to retake the test and waste more of my lunch time.

My problem with DMV started in May 2015. Went into DMV and paid for registration, didn’t get tags because smog was due. Got smog done in July 2015, waited for tags in the mail. Waited and waited, they never come. Go back to DMV, and ask for tags. I don’t have smog certificate because the smog shop said it was electronically sent. Poorly-​trained employee says it’s not in their system and he can’t give me my tags. What?! The employee was not aware of
that showed my car was smogged and passed. So fast forward two tickets and another smog check later, I again go to get my 2016 tags. I know 2017 registration due date is right around the corner, but I want to stop getting pulled over and just do 2017 registration online. The current employee tells me he cannot give me my tags because my registration is due May 8^th. I tell him I know that, but I want to wait until I get paid and do it online next week. He says he can’t give me my 2016 tags. The 2016 tags that I paid for and never received! I almost have a heart attack. Not only do I not get what I paid for, I need to pay more money?! Usually that’s theft, but DMV is above the law apparently. So $ 231 for registration, two smog checks, two tickets, and still no tags.

The service is so slow. I came to get just tags. I paid reg already and they made me wait for 2 hours.
Very few employees for amount of people there.

I’m at the dmv and see one of the clerks start to run. He slowly looks at all of us and slows down… almost as if he forgot how to be boring.

I would say that the stereotype of DMV=frustration still holds true.
I needed to renew my registration on a vehicle, so I arrived on location at 7:30, knowing they open at 8:00AM, so I could get right-​in-​right-​out. Good plan? Wrong! I was first in line at the front door, was greeted by a nice woman who opened the doors for the day. Nice. Went to the receptionist/​organizer to get customer number, again a nice person. I got number C001, good number, right? I have high hopes, have my SIMPLE paperwork and cash in hand, easiest transaction ever at DMV, right? WRONG!!!
After waiting 40 minutes and watching 12 customers with various transactions come and go, I went back to the receptionist/​organizer and got another number. Evidently on this day you are out of luck if you drew a «C». B’s and G’s were moving well. Maybe I can get one. Wrong! My second number was C007. Boo. I sat back down and utilized my phone until I nearly killed the battery. My 45 second transaction only required an HOUR wait.
Oh well, the stereotype still holds strong.

No stars ive been here since before there opening and that was at 8am it is now 12:09 the guy who handed out my number is reallyrude not only to me to othere people that have came up to him i see people that run the windows outside smokeing cigarettes and them behind the counters talking and joking around when they should be at there window horrible businesses and horrible people you get paid very well to work here alot of people would love your job so do your fucking job

I wish I could give a 0
This is the dmv of Folsom. Worst service ever. There are at least 30 of us here and all the employees are gone. Only person left is the manager. No one has been helped for past 30 minutes. When questioned the manager she said talk to the upper management. People are just starting to walk out.

I’m sad to say that I was very upset when I had come here today, had my appointment all set, and I get there and their systems are down for renewal of license. So I had to reschedule my appointment. Maybe there should be a system where you email or call your customers to let them know this before they drive to any locations where something like this may happen.

I was having a great experience here. I got there right before they opened, and I was able to get my questions answered & was up at the counter within 10 – 15 minutes. Not too bad. The person I was speaking with was friendly.
However, once I made it to the person who was taking pictures, the great experience turned into a terrible one. I was the only person waiting in line to get my picture taken. He acknowledged me, but then turned and went somewhere else. He slowly made his way over to me after about 5 minutes of standing there. Not saying a word, he held out his hand (I had to assume that he was wanting the paperwork I had… because saying «May I see your paperwork» is way too difficult). He said nothing, as I am awkwardly standing there… waiting for him to say something like «Ok, ready?». Nope. He said «you’re done» and walked away. I laughed and said «were my eyes closed?»…he gave me a dirty look, like I was taking up too much of his precious time, and said «nope» and walked away. I wish I would have known what he was doing… I’m not a mind-​reader. I would have liked to have been able to at least smile or something. I recently lost a ton of weight, and the only reason I was updating my driver’s license was to get a new picture on there, haha! Now it will probably come out all wonky-​eyed and blurry. What a waste of $ 27 & taxpayer dollars… especially knowing it goes to state «workers», like him.
I really wanted to give them a good rating, too! Darn.

Excellent customer service this location is clean and very efficient I recommend scheduling your appointment online as they are very prompt and you will not have to wait

This place is always quick, and hardly ever crowded. It’s a crappy location, but helloooooooo the only thing that can be good about a DMV experience is getting in and out quick.

So I had avoided paying my auto registration and thus, it was late. Also, I moved so I submitted an online change of address and the DMV website suggested that I should go in to a field office to pay my registration. I got on to the web appointment service and was able to make an appointment for 2 days later! Bonus! I did not want to sit in purgatory for «X» number of hours. So I brought in my smog results and my renewal paperwork and my girl… why not? I checked in and was given number «A011». The current number flashed up «A008». We waited about 10 minutes and then we were up!
There were a lot of people waiting in the lobby. There was one young man dressed in quasi-​steampunk attire who deemed the movie on his phone to supersede the peace & quiet of the lobby.
So, we jumped up and counted each of the windows up to 13! There was a very nice young woman named Tamika who was very kind & friendly to us. She made pleasant conversation and made the transaction easy and delightful. She asked if I felt I had more, the same, or less patience with my third child, my girl. I told her the same since my children were all small & required attention. Interesting & thought provoking question! We said thank you and went on our way to the next line and presented the paid receipt, received our sticker, had our change of address questions answered and went on our way.
The bathroom was clean… unfortunately without paper towels. I hate hand dryers! How do you open the bathroom door without a piece of paper towel if you are wearing a t-​shirt? Ah!
Anyway, so there’s lots of parking, turn in to the parking lot off Riley at the Shell station. But def make an appointment to cut your wait time considerably. Bring a book or your phone to easily pass the time. And enjoy the bizarre people watching –right?- at the DMV, cuz you know there will be rich fodder to snicker privately at. (All in good fun of course!!)

You would think they would have more than one person checking people in! There’s at least 20 people in line and it’s moving at a sluggish rate. This blows!

This place is horrible, I got here at 9:29 and it has been over two hours and they are not even close to my number, stay clear of folsom dmv.

I have been here for over an hour and my number is a b and they have not called a b number for over an hour. I see 9 employees here and do not know why it is taking this long. I got here relatively early this is ridiculous

DMV opens at 9 on Wednesdays, I got there at 8. My 1^st time at this DMV. Went there as it was close to my work. There was 6 people ahead of me. I was there for only 11min, from the time the doors opened to the moment I left. Very quick. All staff were friendly and helpful.

Every DMV that I’ve been to has a rep of being «slow». Not only is this the case for the DMV in Folsom, but on top of that, their crew isn’t all that polite. I know you’re not in the «customer service» industry, but please and thank you goes a long way. Something to think about and take into consideration!

I gave 2 stars because I do not exactly hate this place. I came here back in 2012 and probably waited 30 minutes. So I will admit I was shocked when I walked in to a packed house. I was only there for an ID replacement, but I was told the wait time would be 3 hours. This was at about 1:00pm. After a bit of debate I decided to run to the other big errand of my day, the Social Security office. By the time I got back to this DMV, it was about 3:15. I didn’t see my number on the screen so I assumed I had already been called. As I’m waiting in line for a new ticket, a gentleman comes up behind me and says, «You are OK. I am five numbers ahead of you and I haven’t been caller yet.» Wow! I was totally relieved yet surprised at the same time. I had driven across town sitting in another office for an hour and a half, then drove back to Folsom and still had 5 people ahead of me! Hilarious, but needed.
I gave an extra star for those staff who assisted me. They were helpful enough, not snapping at me or anything. The camera guy was my favorite. He had a good sense of humor and, most of all, he let me re-​take a photo I didn’t like, while there were other people in line *sticks out tongue*.
DMV is inevitable sometimes, so next time I must make that venture, I’ll be here again.

Let me be clear. I’m not giving two stars because I hate the DMV. I’m giving two stars because, assuming that I loved all DMVs, I would love this one close to the least of any.
Pro tip: Whether you come in at 9am, 3pm, or 4:50pm, you will be leaving at 5. There’s pretty much no sense coming in before 4:45 unless you have to take the written test, because they have some rule about not administering it after a certain time.
My most recent experience somehow bumped them up a star, even though I was there for over two hours just to hand them money and take a picture. I came in before three, and got my number at 4:02. The lady at the «get started» desk completely misunderstood what I was there for, but it worked itself out eventually.
So at 4:52, my number gets called. I explain to this lady that I just need a duplicate copy of my license because my old copy may or may not be in the sewer at Faces. (Seriously, I don’t know.) She tells me that I can save money by just renewing it now, because I’ll have to do that on my birthday in a few months anyways, so I say, sure! I asked her if it would take longer to receive, and she proceeded to repeat exactly what she had just said, so I decided to give up and hope for the best. Turns out it’s the same either way, and it’s supposed to arrive in less than two weeks.
In spite of a lack of English proficiency from both clerks who helped me, this was one of the better customer service experiences I have had from this location. On MULTIPLE previous locations, I have been told that I owed money when I didn’t, that I had bounced a check when I hadn’t, that my license was suspended when it wasn’t, and that I had to wait until I was fifteen and a half to take a written exam, which wasn’t true in my case. I have had to call the main office in Sacramento to resolve every one of these situations. Good thing Folsom is so close to Sacramento, and that the main office has it together.
Since the remodel, this location does look cleaner and a bit more spacious, but… um… it’s pretty much the same overall. And why does the bike rack have to be like half a mile away? I mean, it stands to reason that some people ride bikes to the DMV when their licenses are suspended and things like that, right?

Surprised when I walked in. They remodeled it. It feels a lot bigger. It’s not stuffy at all. The wait was about 30 minutes on a Friday after 3:00 pm
Down side is they don’t have enough Handicap parking spots.