Home Run Property Management

I was attempting to rent from them and they provided a ton of miss information and different policies depending on who you spoke to. They sited «policy» and no ability to deviate from it but their application processor literally said to me, «I’m basing this off an assumption». I asked for 48 hours to get proof of an explanation and was declined the time based on policy. Well if you are going to stick to policy — where are assumptions in policy? Worst property management company ever!!! I’m going to find owners information and provide the DRE an ear full.

Please Read this review if you are thinking about business with them. I am going out of my way to put this review on here.
I never make reviews but this was absolutely horrible. We rented a condo from them for almost three years and were very low maintenance 90% of the time. We only had three visits for issues. The first two were for door locks (They didn’t work on the back sliding door) and sinks that were not connected to the faucet (they replaced the sink). The third time was because of a leak from the water pipe under the foundation. It took them a couple weeks to get out and then 6 weeks later they finally fixed. How you ask? By disconnecting the water, and running plastic tubes in the wall. The copper pipes are just disconnected under the condo. After 8 weeks of a running water leak our PGE bill was in excess of 200 – 300 dollars OVER the normal. Any help? None. We paid it. We didn’t even complain as we just accepted it.
Now we finally buy a house and we do EVERYTHING according to our lease (30 day notice, schedule a walk through etc). We spend 2 days cleaning everything to better then we moved in. Three days prior to key turn in, we do a walk through with Brian (Andrea’s Son) and he mentions 6 items (we have everything documented including his notes). He explained that most people get back most if not all of their deposit and we looked good after these 6 things are done would be done. we completed those 6 items and left for the last time.
Now a month later, we get our deposit check back but it only half of what it suppose to be. Since this makes no sense to me and my wife, we tried to contact Andrea about it. My first call I talk to Melissa (who was nice) and she said Andrea is in a conference meeting right now and she would call me back. well after 3 hours and toward the end of the day, I called again as they never do return calls. I get through to Andrea and after about one minute of talking to her she says do what you want to do and hangs up on me. During that minute I explain how we spent hours cleaning it up and even her own son had only came up with 6 things on his list. She told me that Brian was the one who said it needed this cleaning ($ 350 for 3 hours of cleaning ($ 99/​hr) is what was charged). The business she «used» was from a address in a residence
All in all, it was a horrible experience to rent from them because of these little things. We never bothered them, did most of the little fixes on our own and they treated us like this and stole $ 350 (yes this is all it was but it is principle more then amount) from us. This is the way I feel and when I tried to explain it, I get hung up on. Yes I am furious and I do plan to escalate this further since they dont care. I wanted to do this to as a «Beware to ANYONE, tenant or owner, that doing business with them will cost you in the end.

Zero stars if Unilocal would allow.
Never have I encountered such poor customer service, extremely unorganized people, and an overall disregard for honest, quality, business. I agree with all of the negative reviewers here and have more to add. Yes, the phone number they provide will lead you to a voicemail EVERY time, and expect to receive a call back within at least 2 days at the earliest if you are interested in seeing a property.
Called the phone number provided to express my interest in a property. It took several days before I heard from them. Unfortunately, I had stepped out of the room for a moment, so it was a voicemail from Mike giving me a day and time that was convenient for him to show me the property. Called Mike back seconds later, which led to voicemail of course. I left a message saying that day he mentioned was doable for me. Did not receive a call back from Mike at all to confirm. Took a chance a few days later and showed up at the house on the day and time he told me from the voicemail 4 days prior, and he showed up on time.
Unfortunately, he said the tenant «was out of town» and he had «no way of getting the keys» to let us in. He told me he would try to get the keys on a Monday and show me the property at that time. Before I left, I asked Mike if he had a direct phone number I could reach him at. He said «Sorry, I don’t have a number.» Monday rolled around and he called me in the morning to cancel. This was several hours before our agreed upon time of showing, and he said that the keys were still not in his possession, but that he would «call back when he got the keys» from the current tenant.
Days later, I got a follow-​up call from another person from the property management with the same sob story that they could not get the keys to show me the house but that they would «call back» when they did get the keys.
Never heard from them again after that last call. Needless to say, I moved on from this property management. There are far superior places out there, take your business elsewhere and save yourself the grief by staying far away from these guys.

My roommate and I have been looking for a home in Folsom to rent and have been talking to many different landlords and management companies. Out of all these experiences, Home Run has been the worst.
There is a showing line to call to look at properties. No one will answer this ever. It is a voicemail. Your call will be returned in 1 – 2 business days. If you miss the callback, as I did because I walked into the other room, well then you’d better leave another message and wait 1 – 2 more business days as they will not answer even if you call right back.
After nearly a week I finally was able to setup an appointment to see the house and my roommate and I arranged to take time off work to do so. Shortly before we were to leave for our showing we were called by Brian to cancel because of a leak at another property. So apparently he shows properties and does the maintenance as well? Peculiar that they wouldn’t separate these job duties. We were told another day and time that he would be there that worked around his schedule, not ours.
Again, time taken off work to see said property at his stated time. No answer at the door. No answer at the office. No returned messages.
If they are this unprofessional and disorganized just trying to look at a house I couldn’t imagine renting from them. I will continue to look in Folsom for homes and avoid any listings managed by this company.

Homerun Property Management deserves NO stars. I would not recommend renting any properties managed by this company. THEY WILL RIP YOU OFF! The owner of the company will greet you with a smile, but beware she is very greedy and rude. One month after move-​in, our stove and oven would not work. I called the office using the contact phone on the website. Andrea, answered. I explained the problem and she tells me only to call when there is an emergency and that if I have a problem I need to send an email only. Umm excuse me!!! It is an emergency. We’ve got to eat dummy!
I noticed my water bill getting excessively high each month. I called the property management to inquire why. Their response was very careless and vague. I couldn’t understand how so much water was being used, without us being the ones using it. The utility company even noticed a problem and investigated to find that the toilette was constantly running. I asked to be reimbursed for the water bills. Andrea, said she would get back to me after speaking to the landlord. However, she never did and wasn’t concerned on doing so.
Once I came home to find a 3 Day Notice to Pay or Quit on my door. It was the 3^rd day of the month. I called Andrea to ask why? She said it was because everyone usually paid their rent on the 1^st and she hadn’t got mine yet. Well first off I have until the 5^th to pay, and second the rent had been sent to them and it was in their possession. Records showed they cashed it on the 1^st but I guess they’re just so unorganized they can’t keep track of their own accounts.
In the past, I would submit my payment online until I received a memo letter stating that if we paid online the funds must be deposited into their account by 5:00pm closing on the 5^th business day or its late. Really? So I guess she assumes that we have control over when her payment processor processes the payments and releases funds.
Long story short, they kept my entire deposit! I hired a professional cleaning company, and professional carpet cleaning service to restore that house into move-​in condition. But oh noooooo… It wasn’t good enough for Mrs. Greedy Pants. She kept our deposit anyway and didn’t even provide receipts for repairs she claimed in the Itemized Disposition of Security Deposit. So you know where I’m going, and she’d want to have her proof because I sure have mine.

From a tenants perspective, Home Run property management would get 0 stars if that was possible. Susan (the front desk lady) is very nice but very unorganized. Whenever I call to speak to someone, I almost always recieve the answering machine. That is completely fine if they actually return your calls. Several times I physically had to go to the office to speak to someone.
I had issues with a leaky toilet that made noise constantly and it took Homerun two weeks to get an actual plumber to come fix it. I had issues with the sprinkler system (that went off twice a day everyday for 20 mins). They had their maintenance guy come out 3 times and he still could not figure it out. I subjected to just running the sprinkler system manually. A month later I got my water bill and was pretty pissed that the rediculous amount I paid could have been prevented if Home Run just did their job.
If you’re in the market for a rental property… Avoid Home Run property management at all cost. They could care less about their tenants.

Some one from Home Run Property Management deleted my review and it is unacceptable. Maybe you should learn from your customers and quit erasing things.

I was a prior tenant of Home Run Property management a few years back and was it such a great experience. From maintenance requests to tenant communication, they were A++.
The lady at the front desk was always so super happy and had a wonderful attitude every time I walked in to pay my rent. Their field agents were also very kind and pleasant when I had a few minor issues going on as well. We had to leave the property we were in since we ended up purchasing a home but if we decide to rent it out, Home Run will be our first call for management.

From a landlords perspective. Since we hired Home Run I thought they worked for us. However, they do not take care of their homeowners and I would not suggest them to ANYONE.
Had to have something done at my property one day and I sat and waited and waited as we had an appt. Called office to find out they forgot as they are «so busy» and then got attitude from the owner when she finally showed up.
Every encounter has been met with attitude (when they actually call you back), how bad the attitude depends on the day and mood of the employee.
We avoid contact with this company like the plague… and we are customers.
Unpredictable, unprofessional– There has to better out there.