Jo-Ann Fabric & Craft

I’m puzzled about the previous negative reviews for this Jo-​Ann. My husband and I visited the Folsom Jo-​Ann this afternoon, and we received very good customer service from two employees.
I failed to note the name of the male employee who looked up an item I had been fruitlessly searching for and told me it could be found at their larger stores, which prevented me from wandering the store like a lost soul, looking for the item.
When we checked out, a young lady named Kimmi insisted on finding a discount coupon we could use. She was very friendly and pleasant.
In general, though the store was laid out differently that its sister store in Citrus Heights, everything was easy to find, and shelves were neat and well-​stocked.
I’d recommend this store, but YMMV.

Today, I went to Jo Ann’s, ad was very unimpressed! I decided to try scrap booking, so I went to get supplies. There were only 5 options for types of scrap books tat I could use. I also needed stickers, and there were only 6 different options– 3 of which were only for little kids. (random Disney characters)
I will never go back, and I would encourage anyone reading this not to go either.

There are few fashion fabric stores around anymore, and the few that still exsist are being taken over with craft crap. I was recently in Jo-​ann fabric only to see they have cut the fabric section down and added more crap at the end of the few fabric rows that are left. Not to mention the isles are even smaller, one normal size person wide. The fabric section is a HOT MESS! Where they used to show newer collections of fabric on rounders is now gone due to cramming the racks so close together. Really Jo-​ann! pretty soon you won’t be able to use the word FABRIC in the title of the store name. It should be named «Jo-​ann Craft & Crap». I guess craft crap is what sells. I’m beyond dissapointed, they’ve completely gotten away from what the store should be, ah FABRIC. I now have to order fabric online. The best place to buy fabric you can see and touch is Mill End & Fabric Depot in Portland OR. Guess I’ll make more trips to Portland where sewing is still taken seriously.

This store is great for crafts. It is okay for fashion fabrics. They are one of a very few stores that sells fashion fabric. I don’t like the quality of their quilting fabrics. It is flimsier and harder to sew with. It doesn’t carry any of the color-​coordinated designer quilting fabrics that you will find in a quilting shop. I spend a lot of time and effort making a quilt, so I want the best fabric I can get. That is not the fabric at Jo-​Ann. However, I love Jo-​Ann for crafting, scrapbooking, paper crafts, cake decorating supplies, etc. I just choose to shop elsewhere for quilting fabric.

I’ve been going to Folsom’s Jo-​Ann Fabric & Craft store from the time it first opened. Tom has been the best and most professional manager at the store. Keep up the good work, Tom, and hang in there! :-)

This review is for the kids classes available. My child has taken several classes at this store. Unfortunately I don’t think there will be any more.
The prices are good and the cost for the supplies/​materials are not that bad considering they give you a discount coupon after class registration. The classes themselves are packed. The small room in the back is crammed.
Each time we’ve gone, there are more kids in a class and not enough machines. Some classes that are 1hr and require basic sewing skills end up taking 2 hours because kids have to wait around for the sewing machines. Looks like they take however many kids that will sign up and don’t take into consideration the time allocated for the class and machines available.
One class in particular had almost 15 kids and maybe 4 machines. My child said the instructor actually put the machines away. We ended up waiting an additional 45 minutes after the end of the class to get a machine, to finish up a 5 minute job. While I was there two of the machines kept on stopping or breaking down.
The instructors and staff at the store are friendly. But one instructor to 15 children under the age of 11 can only do so much. Just be aware before signing up for kids classes. They end up sitting around most of the time.

I know five year olds with more knowledge on crafts, sewing and needle work. All I need was help finding a knitting loom with extensions. Nobody seemed to have time out of there day or the knowledge to answer the question or the desire to help me find an answer. Unfriendly at check out and highly disappointing. I planned on spending a lot off money for a new loom, extensions, yarn and knitting hooks. Bu it did not happen due to the lack of care from the employees. Wish they liked their jobs. I don’t understand why they are so miserable.

Linda is so sweet! She has cut my fabric the past two times I have come in and she is very professional, personable and makes my craft exp very pleasant!

This store is a mixed bag. Some of the problem stems from the fact that the store is too small for the location. It is overstuffed so that maneuvering the carts is difficult. Especially if you have fabric. The biggest problem is some of the staff. The attitude can be horrible. I have used this store to host my child’s birthday, signed my kid up for sewing classes, and purchase lots of fabric for my small sewing business. Needless to say I have been there about every possible time/​day and there are just some really rude staff members. I don’t know why that is — I have come to assume its in part because they don’t like kids (um, don’t host birthday parties, kid camps, or kid sewing classes if kids are not your thing) and in part because they NEVER have enough staff. Secondly, the staff they have is not so great at listening. For example, for my child’s birthday party I told them the minimum number of kids would be 15, the max woudld be twenty. I paid for 15 up front because they would not let me pay for 20. What was the staff prepared for the day of the party — 8 kids. How many showed up 18. (They told me they could host 24 kids)… Since they did not listen to the number of kids I told them would be there, they were woefully unprepared. They did not have enough supplies nor did they have challenging enough crafts (I was clear that these kids knew how to craft). Other examples of less than stellar staff: They don’t know what materials are required for the classes they host. They jump down your throat if you arrive too early for class (I guess setting up is a nono). They don’t always know there own policies for end of the bolt fabric (sold at a discount if you go ahead and get the extra scrap). Some of the staff are generally really nice, some are nice but not so good at listening (but at least they are pleasant) some of the staff are just rude. Really really rude. I’ve started buying my fabric and notions on line from stores like Amazon and
or driving the extra twenty minutes to get to hancock, where the staff is very friendly. Always. The joanns in Roseville and the joanns in Arden are much nicer and are also worth the drive.

Cool store but the line took quite awhile to get through. Was not able to use my coupons because they said it was already on sale. My wife really likes this store.

Just a shout out to Diana who teaches the crochet classes. Amazing teacher who is very helpful!

Incredibly rude staff! My mom and I visited the store twice to find fabric for my son’s Halloween costume. When my mom asked for advice on working with a specific type of fabric, she was immediately dismissed and told in a very rude tone they have other customers to work with and didn’t have time for her questions. Either the store contains multiple staff members with no knowledge of sewing or they are greatly understaffed. Regardless, there is no excuse for such poor costumer service. Will not be returning.

In response to Kari’s one star rating where she stated how rude I was, with all respect to you, you did not witness the entire event from the five aisles away that you were shopping in. I am the old, overweight manager that was carrying Subway that I bought for two of my crew members as reward for a job well done. An elderly woman who was nearly knocked over by the older grandson asked me to get control of them. I asked their mother to stop them and she laughed and ignored me. The children were swinging the swords while running full speed through aisles that is when you saw me tell them to stop and hand me the swords. You tossed your items on the shelf and told me I was rude. My regular customers will tell you how good I am with children, encouraging their projects. I raised five kids and none of them would behave like that in a retail store, and if they did I would take steps to insure that it did not happen again.
I am overweight as you pointed out, and due to health problems I can’t eat a Subway sandwich. I just ask that you get all the facts before you judge others. I didn’t call you a rude, terrible grandma did I? No, because I don’t know you.
Sorry you found it rude and sorry that you won’t shop with us again.

Rude, Rude, Rude !!
**IF YOU HAVE YOUNG CHILDREN WITH YOU… AVOID THIS STORE !!!
I brought my 2 grandsons (3 years old & 7 years old) here today with me. as I was looking for some fun crafts for them to do for Halloween & Thanksgiving… we found a few things and put them in the cart. In one of the aisles they found 2 styrofoam swords. They were so excited. How fun, I thought, for them to decorate them and use them as decorations for their room for Halloween. So they scurried a bit in front of me, as we were headed with our cart, to the cashier. I hear a man yelling at my grandsons to give him the swords, right now! I asked the boys what was happening and the guy says «they cannot be running all over the store with those, they need to give them to me right now!» Ok so wait a minute… they were NOT running all over the store, they were just a few steps in front of me. And gee, I’m sorry, they were a little excited about their swords and doing some crafts. Before I could say anything else, the (who I am assuming was a manager, older, heavy set man, coming back from Subway with his lunch) told me I need to get control of my kids… REALLY!!! Wrong move buddy… First off, they were my grandsons, second of all they did NOTHING out of the ordinary that 2 young children wouldn’t do, that were excited about doing some crafts, etc… They were NOT running all over the store, they were within 5 steps of the cart I was pushing. They were not grabbing stuff off of the shelves and destroying them, yes, they were laughing and excited… So, needless to say, we walked out of the store, didn’t buy a thing– left everything sitting there in the cart.
So Mr Attitude– Your store just lost one hell of a customer. I shop there atleast once a month and I spent usually atleast $ 100 each time! Due to your lack of child and customer skills, I will NEVER be back! I will take my money and shop, where the kids are treated with respect and welcomed. Hope your sandwich from Subway was good and that you didn’t choke on it!
I agree with other Unilocalers, this store has a real lack of customer service. I’ll be notifying the head office, on Monday.

I’ve tried several times to go here because they do have beautiful fabrics but each time I’m disappointed by the horrible customer service. The last straw came this week when I went in to purchase fabric I put on hold. I had the fabric sample and a note written by the associate with the fabric number. The manager looked at me like I had two heads. She helplessly looked at the line behind me as if to say, «please don’t make me help you… there are so many people here waiting». I gave up and found what I needed at Wal Mart of all places.

I was weary coming in here since the other reviews were so bad. But I was pleasantly surprised! I was looking for fabric to cover a headboard and had something extremely specific in my head. The lady at the fabric counter took me all over the place helping me find the exact thing. She helped me out with measuring and cutting as well and even helped us out on some awesome coupons from their app store!

I’ve experienced the same things as most other reviewers. Associates with no urgency, lines up the yin yang. Although my most recent experience went very well. The woman working the fabric counter was extremely sweet and the man who was working the checkout stand went out of his way to find a coupon to get me 20% percent off on my fabric.

This store is a human resource nightmare. Never had I seen managers rip associates on the sales floor. I shopped there a month ago and saw a manager named Jessie being rude, unprofessional and apparently drunk with power over the older ladies at the cut table. It was just as unfortunate after waiting in line for 20 mins to ask for a manager and lo and behold this troll walks up pissed off that a customer needed her assistance. Needless to say, I left my purchases and never bothered to return. I shop at michaels and hobby lobby now. Better prices, shorter lines and the clerks aren’t abused on the sales floor. Someone from corp should walk in and wave the same team flag.

I read the reviews on Unilocal before going here and after seeing an average of 2 stars, I really was hoping (and praying) that I would not have a bad experience.
My purpose was to get some fabric and some pillow forms to make a customized pillows to add to our home décor. The best way to do things sometimes is just to make it yourself so that you can add your own personal touch to things.
I went to their fabric section and was REALLY impressed by the selection. Wow, so many different types of fabrics and colors were wide ranging. They even had an impressive home fabric décor and textile section for drapes, panels, etc. Note to self for future shopping adventures.
I found the fabric that I wanted and walked to the cutting station where there was a woman waiting with her fabric as well. There was no one behind the station and we had to ask another employee for help. That employee looked like she was replenishing the shelves and said she didn’t work at the fabric area and would call someone for help. A few moments later someone came to help us.
After the lady in front of me was done with her fabric cutting, it was my turn. The lady at the cutting station was very nice and helpful.
As I looked around the store, I noticed that the store was very messy. There were TONS of merchandise everywhere and they just need more people to work there to help them out.
After I was done with my fabric, I went to get my pillow forms which were on sale (50% off)! I grabbed the ones I needed and rushed to the check out only to find about 10 people in line and only one register open. REALLY? I waited for about 5 minutes and finally another associate came to help ring up. The wait was a long one but I finally got checked out and used my 15% off coupon.
In all, I feel like there is a pattern of overworked and unstaffed Jo-​Ann Fabric employees at every Jo-Ann’s I go to. No one here is in a rush to help and everyone that works here seems unhappy, thus taking it out on their customers as well. I hope that they improve the next time I come back here because I love the fabrics they have and I would hate to feel like coming into Jo-Ann’s is more of a hassle than a convenience.

I think of this place as sort of a Michael’s to go. They have all of the important stuff, but not as much of the selection.
When I used to work across the street and direct people to drive across the street to Joanne’s to buy things like scrapbook paper, they would act SHOCKED at such a suggestion, like I must be crazy to think that anyone but Michael’s sells this stuff.
So I feel that it is vital to let the world know that Joanne sells more than fabrics. They have scrapbooks and all kinds of paper and embellishments, all the normal stuff, frames, purses, buttons, kid’s crafts, candles, even Pop Rocks. Again, they don’t have the selection of other places, but they have the main stuff with comparable prices. I have also seen some killer clearance prices here.
I mostly stop in for the paper when it is half-​priced, because I am morally opposed to paying more than $ 2.99 for a book of 6×6 paper.
They have the most flavors of Wilton’s Candy Melts I have ever seen, and they often go on sale for cheaper than anywhere else. They also have all kinds of Wilton baking supplies and accessories.
I’m giving them three stars because, again, selection is kind of poor, service is just okay, and the bathrooms are always terrible, including during opening week. Maybe they should invest in a janitor.