I’ve been a customer here for almost 20 years since I first moved to California. At first glance, it looks just like any other bank. But what makes it different are the people at this branch. They are always are very helpful. I also like that they have ATM fee rebates. Basically, they never charge you to use an ATM. But sometimes you have to take out money at a gas station where you’re charged $ 4 by the gas station to use the ATM. Well go to Keypoint’s website, fill out a form, and they credit your account. This even works for foreign ATM’s… I got a rebate for fees charged when I took money out in Malaysia. The only down point is that there aren’t many branches. This is the only one in Sac. All of the others are in the Bay.
Todd R.
Rating des Ortes: 4 Folsom, CA
Small branch thats hard to find but the crew is really helpful and friendly. They answer their own phones and handle problems there at the branch. I’ve been coming there for a couple of years now. The manager and assistent manager have both been there forever. Would give five stars but the credit union overall isnt all that great. The 800 line is hit and miss for service and other branches in the bay area are not very friendly sometimes. I travel between Folsom and Santa Clara all the time and use the branches in the bay area a lot. They put holds on everything and don’t seem to care if you have a problem. I’m glad I have the one in Folsom.