Pampered Pooch

Switched to Pampered pooch after many years of going to Petco (and being told by a young lady there that they would no longer groom our SMALL dog, as she «was too old» and they had to use a second person to help her stand up while being washed (she has arthritis). :(
The wonderful couple who own and operate the Pampered Pooch are SUPER friendly, they were SO very kind to our pup, and said they had NO ISSUE grooming her. Delighted to have a nice locally owned business now to groom our dog. They did an excellent job, and we cannot recommend them highly enough!

Excellent care and customer service. Owners are professional and caring. Have gone to them since before they moved to this locations.

Great skills ! Poor customer service! They expect you to sit by the phone for their call and come get your pet NOW. Not good if you are a working person. They want to leave early and not fulfill the listed business hours. They talk about other customers wanting daycare but in reality folks are at work. Great place for retirees. they have loose schedules
These people are burnt out to the max. I came to get my dogs 20 minutes b4 closing and was told I was informed they needed to close early for their home appt they set up. My dogs got no bandanas and were at the neighboring business for me to pick up.
Think twice before going here. Great grooming but poor customer service.

I’ve been getting my dogs groomed by The Pampered Pooch going on 7 years. The owners are amazing people, and treat there customers and clients with love & Care.
I always feel comfortable leaving my dog for her appointment. The Grooming is excellent, Shop is exceptionally clean and lot’s of fun doggie items to purchase too. Once you take your dog to Becky and Mark (owners) of the Pampered Pooch — - You’ll never go anywhere else. :)

I have been taking my two Shih-​Tzu dogs to Pampered Pooch for the last five years. I have been very satisfied with the service I receive and the quality of cuts. Above all else my dogs are happy to return there which speaks volumes. The owners are always happy and cheerful. They also seem to genuinely care for my animals which means a lot to me.

I am rating this grooming salon based solely on «customer service»…or lack of customer service. I have tried twice to schedule an appt and have never received a return call to my voice messages. Most recently, I called a week ago to schedule an appt for my small dog. I left a 2^nd message 24 hrs later when I didn’t receive a call back (thinking maybe my phone # wasn’t clear). Now, it’s been 7 full days & no call back — even tho I mentioned that I had been referred by a current customer. The same thing happened last year but I thought I would give them a 2^nd chance. My dog has since been groomed very satisfactorily by Granite Bay Grooming. I can only assume that this salon does not need any more business. (ps Suggestion to Pampered Pooch — it’s good business practice to return phone messages within 24 – 48 hrs).

We have been using Pampered Pooch for almost 2 years now and we are always happy with how our Corgi comes out looking. He is always happy when he leaves and looks so dang cute too! Pampered Pooch is very friendly always accomodating and on time. Our dog is never there longer than 2 hours. and you can’t beat the price! $ 35 for trustworthy people bathing, trimming and cleaning up your dog. we highly recommend Pampered Pooch!

We had our Saturday appointment cancelled on us twice! We got a call on the day of the appointment with a different excuse both times. We were told each time that we would be called back and rescheduled, but this never happened! We had to call back. This was done by the owner! We have had decent grooming when we finally get in. We have not been pleased with the service we receive when we do arrive. We will not be returning to the Pampered Pooch nor can we recommend this place.