Randall Hepworth, MD

The front desk staff provided me with the wrong information about vaccination. When I explained their mistake, they took NO accountability. They appear to be untrained and certainly not compassionate for their patients. I was not able to meet with the doctor as the front desk staff wasted one month of my son’s precious time.
I do NOT recommend this doctor’s office at all!!!

Staff — Rude, every time I call they interrupt every other word, they’ve forwarded me to voicemail/​advice line in the middle of a sentence many times, they just have attitudes and do it with a smile as if they are trying to be friendly, it’s like a backhanded compliment — they don’t mean it, they aren’t genuine.
Dr. Hepworth — He is not thorough, he interrupts as well — I am the type of parent who likes to explain things. Now I know he’s got other patients to see, but taking a few minutes to let a concerned parent explain whats going on and why we came in is courteous. I don’t think he even listens when I talk.
All in all, we have been here for two years and I have never been satisfied, never felt like I was taken seriously, never treated with respect. Dr. Hepworth once asked if we were getting the flu shot (I do not get any shots that are not school-​mandated) and when we said no, he shakes his head and says «fine, enjoy viciously throwing up body aches fever and pain and spread it to everyone else» and walked out.
We have recently changed dr’s and hopefully will be treated with respect at the new office.

We love Dr. Hepworth! He’s been our pediatrician since Day 1 with both of my kids. He’s an outstanding doctor. Patient and understanding. He even returned my 3am phone call when my newborn daughter was having a problem. Can’t recommend him more highly.

We have been going to Dr. Hepworth for over five years now. I previously had seen a number of Doctors that I was never impressed with. I love Dr. Hepworth. He is great with kids and really loves babies. He always takes the time to explain things. When my child has a health concern he will explain all possible courses of actions that can be taken and then will give pros and cons of each and then we will decide together what is best for my child. He is easy to talk with. It is easy to get appointments. I’ve never had any problems with any of the other staff. I highly recommend him.

Dr. Hepworth was recommended to me by my general doctor, Dr.Greenberg. My daughter has been a patient of his for two years now. The one positive thing that I can say is that it is easy to get a same day appointment with him, or even a Saturday morning appointment. The office is decorated really cute for children; he even has a train that goes around on the ceiling. Unfortunately the toys in the waiting room are pretty grimy as is the gooey fingerprint ridden fish tank. I know that it is a busy office so it must be hard to keep clean. Sick kids and healthy kids wait in the same room. This is a little unnerving when you are just bringing your healthy child in for a shot. The main problem is that none of the staff seem to be very good with working with toddlers. When both the nursing staff and the doctor are going to do something, such as check a child’s weight, temperature, etc, they never took the time to explain to my child what it was that they were doing and why. A little conversation and friendliness, to frightened child can go a long way. Dr. Hepworth would just walk in have a quick chat with me and then without saying anything to my child, he would try to check her ears, or do whatever it was that he needed to do. The lack of communication frightened my child. As a, adult, I would be frightened if a doctor came at me with a strange looking instrument with no explanation. He would immediately ask for a nurse to come in and restrain my child. It got to the point where my daughter would become so upset at the sight of his office, she would cry and even vomit. We love our new doctor, she respects my child as a person and my daughter is happy to cooperate with her. My other main complaint is that it seemed that he was very quick to order tests. He ordered chest x-​rays several time when my daughter just had a cold and blood tests. It seemed a little premature, and it put my daughter under a lot of pain stress, and radiation and the results always came out normal. I am obviously not a medical expert, but at times I felt like maybe he was just trying to avoid lawsuits, or maybe he had a valid reason for the tests but did not communicate those reasons to me. My child actually enjoys going to see our new doctor, which is refreshing. One more thing if you try to leave his practice there is a $ 25 fee to send your records to the new doctor. I have never even heard of that being done before.