Sprint Store

Wow, this Sprint store is unbelievable: for one, they need more reps as I came in at noon and had to wait 40 minutes to be helped. A rep approached me 5 minutes after I came in, asked what I needed help with and told me to wait as he was busy helping another customer; 40 minutes later a manager comes out from their office and tells me they cannot help and I have to go their corporate store in Sacramento. Their rep initially told me they can help and that I should wait, and after 40 minutes, I’m told to drive 30 minutes to another location that offers tech support.
I came in because my new I-​phone 6s has bad internet and wireless service in most places in Folsom and El Dorado Hills. I called in to Sprint’s «tech help line» to get help before, they couldn’t do anything, so I now want to switch to Verizon, as Sprint’s service is worse than I’ve had with Metro PCS or even Virgin Mobile. The I-​phone loses charge within few hours because it’s constantly searching for service.

What a joke this store is. I walked in and was not greeted by either of the two employees working. 15 min pass, Still nothing. I walked around looking at the phones and noticed how filthy everything is. The counters are a mess. The floor behind the registers was covered in garbage like someone knocked over a trash can and never picked it up.
Another 15min pass, I’ve been inside this store for 30 min. Not one «Hello» or «we’ll be right with you»…so I left. What a waste of time. Sprint needs to put this store in check ASAP. If I could give zero stars I would.

I went into the store hoping that they could help me a while back the man who helped me promised me that my bill would go down from $ 120 to 85 because he assured me that he fixed my bill plan even though I had unlimited data I was still getting charged for my data. It took me four months of going through a different Sprint stores and finally getting someone to help me well so they say this store made no notes in my profile saying that they changed my bill. Is really frustrates me and today I plan on going in and returning my phone and completely canceling my plan. I have been dealing with Sprint for too long now and it’s way too frustrating to sit here and have to argue with people because nobody believes the fact that you went into a store because the people at the store aren’t making the proper notes and are just worried about their numbers I recommend never going to the store and never going to sprint. Stick with Metro guys it’s the best.

First, the manager Scott helped my friend and I, and he had the sense of humor and personality of a month old dog turd. We tried to joke with him, and he just stared back at us blankly. I’m in sales, so I’m thankful when I get a customer who’s in a good mood, and trying to joke with me… It was apparent he was not a salesperson, because salespeople are usually capable of basic human interaction.
Anyway, this 5 star review is about Alisa. She spent 2 hours with us, PATIENTLY, and explained all the diff equipment, hooked up the phones, all Bluetooth devices, protective screens, etc. I don’t think I could be that patient at any job, while maintaining a pleasant, and positive attitude. If you go in this store, I recommend you ask for her.

Came in here in June wanting to switch from Verizon wireless for the unlimited everything plan. I also had the LG G4 a few days before it released and I wanted to activate it with them. After being ignored for a long time, someone finally helped but didn’t know how to activate a cell phone. So he went into back for over 25 minutes and called a corporate number trying to figure out how to activate a cell phone. Meanwhile, customers were coming in all mad that sprint has no service in Sacramento and the phones don’t work. Some lady was talking to me how she bought galaxy s6 but there’s no service ever and the phone sucks. So this guy comes out and tells me no one knows how to activate a cell phone on their network and takes my email and number, then says he will call me when they figure it out. So I went home and activated it on Verizon because I needed a phone right away and stayed with Verizon. I never received a call or email, so maybe they’re still trying to figure out how to activate a phone on their terrible network.

Nothing but a great experience. The manager Scott was very helpful and explained all the questions I had. Very happy with my galaxy phone.

Worst store ever!!! Avoid at all cost! Their snobby and their very rude they never mean what they say they are crooks and I regret signing up with them back in 2012. Signed up for the framily plan and got screwed over for the last time with their sneaky activation fees. They told me I was due for an upgrade went in the other day and attempted to get the iphone 6 plus they told me I still had 12 more months to pay off the phone your kidding me right??? Liars. They aren’t getting another dime out of me I’m switching to T-​Mobile and they will buy me out of this crappy contract.

This store SUCKS! The customer service is terrible. I’ve never had a decent encounter with any of them, EVER! I have nothing against the company, Sprint, itself because they have great deals but this location is literally the worst. They did open a new Sprint store in Folsom and lets hope they’re better than these guys, which shouldn’t be too hard to do. Honestly I can’t WAIT to take my business elsewhere. BYE BYE!

This has to be one of the worst sprint stores ever. Just look at the reviews if you disagree. When I walked In the employees all ignored me, the manager came out to tell me «what do you want?» I asked him about info on the new iPhone 6 and in a rude voice he said «go to the Apple Store with those questions». Honestly, this place is the worst Around and the workers try and sweet talk you then on your bill you’ll see a 30 $ extra charge. Sprint offers a «50 $/​month Unlimited iphone plan» that’s B. S, they charge you an additional 20 $ for some data fee which comes out to a total of 75+$. Stay clear from sprint

I would never go into this store or ever use them. No trust and look at the other reviews. I was talked into a $ 600 phone but told I was only to pay tax. Also while they modified my account telling me it would save me money only to realize my bill went up $ 30 a month. I had to spend an hour with customer support to reverse my bill. Yet the $ 600 charge for a phone that I do not like stands.
Why would I pay for a phone when I have been a customer for years and every phone is free now.

Signed up with friends for the «Framily» plan that was going to save us money. Our Phones would not work on the plan so we had to upgrade. Counting the cost of the phones, our bill is actually higher than it was with ATT, and the service is subpar (3G).
Whe the 3^rd bill came, The finally got around to charging our activation fees. I specifically asked about activation fees when we signed up, and was told «that there would be no activation fees charged in the store». Clearly they wait until later, and just put them on the monthly bill. So score one for Austin and Sprint. I’m trying to talk my wife into going to Verizion since they will pay our early termination fees. If you want to pay more for less, this is the place for you

As a long term customer of Sprint, I had no idea that I would experience this at any one of their stores.
We had multiple lines on one account. It was time to separate the billings and upgrade phones. Easy enough right? The rep upgraded the phones first, then separated the billings, rather than the other way around. This immediately put us in violation of our contract and caused the full amount of the phones to be billed to one account. This wasn’t noticed until a few weeks later.
We go back in to get this corrected. The staff there is apologetic, admits to making a mistake, and wants to correct the error, right? Wrong. The young man claims that they did nothing wrong. Really? Your store ran the transactions in the wrong sequence causing us to get billed nearly $ 800 upfront, but your store did nothing wrong? He then told us that he could do nothing, and for us to come back when the manager was in.
We go in the next day. Of course the manager is going to be much more mature and professional than the young guy we spoke with before right? Wrong again. This guy with a shaved head and tattoos, I think his name was Scott, again acted like their store did nothing wrong. Throughout this entire mess, none of them offered us an apology. He proceeded to act like he did us a favor by allowing us to return the phone. A phone that was already programmed, had applications loaded (which burned through data usage on the plan), and was also approved by my office to vpn email and work intranet. The serial number on the phone was submitted and approved which is a two week process in itself. When asked why they couldn’t simply transfer the information to the second account and update the account itself, they provided no explanation. When asked why the phone couldn’t be kept, they provided no explanation. They claimed that it was a ‘used’ phone. As far as anyone was concerned, it was a new phone when it was acquired. What has changed now? When explained to the manager how badly that we were being inconvenienced by having to go back to the store a third time, he again offered us no apologies and claimed that he did us a favor by allowing us to return the phone.
After calling the corporate office and complaining about the situation, a work around was figured out which allowed us to keep our phones and modify the terms of our account.
We will continue doing business with Sprint. However, we will never go back to the Folsom store. That entire experience was awful.

I went in today to get some help with my GalaxyS-​3. Matt, the manager on duty, did everything he could to get people helped in a timely manner. He apologized for being short of people but really put out some effort to get things rolling for me and 2 other folks who were waiting. I was helped with my phone by Michael, He was great. Very patient and helpful. He spent quite a bit of time exorcising the demons from my phone trying several different methods to get things corrected. He also helped understand what the issues were. I’ve always had good luck at this store as has my wife. They try hard to please and seem to have excellent product/​service knowledge.
Go to this location (for Sprint) if you’re in the Folsom area. As a side note, I would AVOID the store by In-​n-​Out and Costco; VERY low level of product knowledge and limited skill sets have been my experience there.

Love these guys! This visit was with Dale. Extremely helpful with all my questions. And very friendly. !!

the absolute worst costomer service ever ever ever had in my life not judt once but every time i go in!!! they constntly tell me two diffrent things and if they don’t like you they refuse to help you!!! verizon is a little expensive but id recomend switching.

This place use to be the spot to go to for sprint service. But since they got new people in working there this place SUCKS for service. What is the point of scheduling an apt online to buy a phone to get there and stand in line for 30mins past your appt. only to be told very rudely that I have another 20min wait! older lady with brunette hair you are rude and should not work in retail. as for the younger male with brunette hair answering phones while your customer is asking you for help is simply disrespectful! if I could give zero stars I would. Highly disappointed. I recommend the elk grove store.

I went in looking for a phone and new service. I met a lot of nice people who did a really great job educating me about the various devices. I settled on one of the new devices because of its larger screen. Once I made my decision, however, I was confronted with some «offers» to reduce the cost of my device by signing up for Sprint home service. This caused a day’s delay and really sort of frustrated me. During those visits I met Brent, Sean, Liz and Michael and that is just too many people. So… mistakes happened. I didn’t get the correct certificate for my rebate, I was charged for insurance on my bill from Sprint that I expressly declined and had to go back in AGAIN. I’m not sure it’s over yet… there is still a rebate card pending.