Futura Net

Worst customer service ever! We booked a bus from Fontana to Zacatecas. We called three consecutive days to confirm information and check the status of the bus. The last time we contacted the office was the day before our departure. They verified our information, confirmed we were on the list and told us when to be there and the time of our estimated departure. Upon arrival one of the employees began to scold us because they needed information from us and they were unable to contact us. We explained that we had called the day before to confirm our information (our number was given to them at that time) and told her who we spoke to and yet she stated we never called. Even though we arrived on time we were told to step aside and wait. After several buses left including ours, we decided to approach the driver of the last bus to arrive to find out whether or not we would be able to board. Had we not asked we would have continued to sit there waiting and be left behind by yet another bus. As we began to board the bus the driver asked us if we were aware that we would be seated in the back because we were the last to board. Before we could even respond that same employee said of course they do we already told them they would because their bus left without them (which they did not). First of all if the bus left without us it was because of their imcompetence, second we were never even told what information was needed from us after all that scolding she did or anything related to our trip aside from having to wait. The only reason we even found out we were supposed to board the last bus was because we took it upon ourselves to ask the driver. The employees were rude, unprofessional and unorganized. There were several other mix ups with other passengers tickets that morning as well and they ended up having to send for additional buses. Overbooking at it’s best! If I could give them less than one star I would.

This place SUCK!!! Booked a bus to Vegas, trying it for the first time. Paid online. Scheduled to depart @2pm. Got here and the booking staffs just look at me like I stole something from her. Told her I’m here to catch the bus to Vegas n she till me bus gonna be late. Than she on the phone chit chating instead of assisting us with the update. 2hrs later, I ask her to update me on the bus arrival. She got mad and told me bus be here later. Helloooo!!!’ I been waiting all day!!! All they do here is talk to they friend like they live here. No calling the bus to confirm of anything… I want to give this a 2 stars, but I can’t!!! It’s about to be nighttime and yet no info on where about the bus is!!! I’m about to raise hell up in here. Hot as hell!!! But must put on my emotional walls!!! If you don’t believe me. Come n u will see.