Purrfect Auto Service

Purrrrfect auto is the worse place to take your car to get checked or worked on. If you can spare a week without your car while they check on wiring or replacing O2 censor that cost $ 150.00 and then they install it and its the wrong one. This is the place. Ruben the mechanic is good, too bad for him because he has to work around those idiots. The sons owner shows up when he wants, rude MF… You call and he answers the phone and you can’t understand him… he’s Hangs up on you bastards. The owner is a good reasonable guy when you can catch him and let him know all the F ups thats been going on here. Hopefully the other Purrfect autos would read this and not let this happen in the shops.

The worst place everrrrr!!! They get you with the 3 month financing. We got approved for $ 2500 and our job we needed done was only $ 600 however they told us that in order for us to use the 3 month finance service we would have to reach a minimum of $ 1000 worth of work for us to be able to qualify. Which we called about later and found out this was a complete lie. The minimum was $ 350. We assumed that they were trust worthy so we had them do an inspection on the car and ofcourse conveniently they found many problems with the car. We went ahead and had them fix the problems and had a bill of $ 1400 in the end. If it was not worse enough the original problem was never fixed. We had to take our car back so many times cuz tthey kept fixing the wrong parts. In the end we had to take the car back one more time for them to fix another mistake but we never did. Had to take it somewhere else cuz we felt completely discusted with that place. Wasn’t worth it. Please tell anyone you know that lives by and is looking for a repretable shop not to go there. Hopefully this review will stop someone from going what we went through. Only 1 star cuz Unilocal doesn’t let u review with zero stars.

Fairly priced, very honest and polite guys that get work done on time! it’s hard to find people to trust these days and this shop is it. Good job Romeo turning this place around

Under new management. Did a good job on my car this past weekend. I was happy with the work.

This place doesnt even deserve one star. I went 6 months ago to get my check engine light off and they told me my ECR valve needed to be replaced. They charged me $ 1000 for a part that cost $ 30​.As I drove off the lot my check engine light came right back on. And yesterday I took it in to another place to see why the check engine light was on and they told me the ECR valve. I was ripped off HARDCORE. The customer service is the worst I have ever experienced. This place rips people off. DO NOT go here unless you want to get ripped off and pay sky high prices for NOTHING!!!

This business do not deserve one star! If I can warn my worst enemy to keep away from this place, I would.
I recently moved from LA to Rancho Cucamonga so I was not familiar with the area. I had an oil leak (that I knew needed to be fixed) and I took it into their shop to be fixed since it was close to my home. (Boy I wish I would have Unilocaled this place before I made that decision).
The shop offered a credit program to cover the work done on your car. If the services were paid off within 3 months, they would not charge any interest. Being that I recently moved, I took the deal. I should have known something was suspicious because the service manager kept telling me how much credit I qualified for and if he found something else wrong with my car, he would let me know.
Needless to say, after the car was diagnosed my services for an oil leak increased from $ 600 to $ 1500 for additional work, Purrfect Auto told me that I needed. I instructed the service manager to only fix the oil leak for $ 600. He kept pressuring me and pressuring me to get the additional work when finally I had enough of dealing with him and had him deal only with my father. My Dad put his foot down and told the service manager to fix the oil leak and that’s it.
Purrfect Auto was instructed to only fix the oil leak. Please keep in mind, I have never had any problems with my car previously, except for the oil leak.
I picked up my car and guess what??? If I drove my car more than 5 miles, my car would get hot and my brakes were locking up on me.
Based on the experience I had with Purrfect Auto, I refused to take the car back to their shop.
After a few weeks of taking my car to different mechanics trying to troubleshoot and trying to figure out what was causing my breaks to lock. I took it to the Chevy Dealership and a known Mechanic in Rancho and I was told by both parties, that my break system was corrupted.
There is no way that I could prove Purrfect Auto caused the damage to my car, but I find it extremely suspicious that this problem happened once they finished working on my car. In my 40 years of living, this is one of the worst experiences I’ve had. I had to pay several hundred dollars renting a car and paying to get the work fixed that Purrfect Auto caused.
PLEASE SAVE YOURSELF THE GRIEF, HEADACHE, TIME AND MONEY AND DO NOT TAKE YOUR CAR HERE!

Terrible. unprofessional tried telling I needed all these repairs to complete a smog check even though the paperwork said I had passed they refused to show me the paperwork so refused to pay they needed up calling the cops to try to strong arm me into paying… I should of known better when I saw their current reviews… bottom line don’t come here.

Ridiculously overpriced. You should hear the bogus charges the front desk tell the customers, who have a vehicle at their shop. These guys fit the saying milking the cow pretty well, because they’ll milk the hell out of unsuspecting customers with a lack of simple knowledge in anything related to vehicle maintenance.

Went to this place a few months ago for a smog check with a coupon $ 39.95. I was told the price was higher $ 69.95 with the coupon because my truck was lifter (never heard of this before). I did not have much of a choice so I went ahead and tried them. That was one of the worst mistakes of my life. They called me later to tell me that the truck failed and then raised the price to $ 79.95 saying that it was a mandatory state fee for failures, which was a lie. I will never go back to this place and suggest people find another location to get work done. I filed a complaint with the BAR because of their pricing and lies. I was told by the BAR that they were going to open an investigation against this company because they had concerns about how this shop was operating.

My son went to Purrfect recently for a smog check. After running an engine check, my son was NOT told whether the engine passed or failed. Instead, he was given a bill for three day storage, a performance diagnosis, and ignition tumbler teardown, in the amount of $ 324. I was present and asked the manager what was wrong with the engine. He would not tell me, nor would he tell my son. We were told that required repairs would total $ 1485.90. The firm kept the key, so we could not remove the vehicle without paying charges. I paid the bill, and we had the truck removed.
About a day later my son took his truck to another smog station. It passed the smog check, and the bill was about $ 45!

Very dishonest and deceiving!!! I approved work to be done for one price and then they jacked up the price without my approval. Stay away!!!

After getting an oil change from this place my car mysteriously broke down a couple days later. I know it’s a long shot it could of been a lingering problem that wasn’t address (wear and tear) but it’s hard to believe that my cables were cut and it was clear it wasn’t just rip. Wouldn’t trust this place or ever go back again. Even if they gave away free oil changes. I guess this is what happens when they write up a list of things to fix and you tell them no thanks. Be careful with this place. You can have a brand new 2013 car and they’ll find something wrong with it to sell you. Better yet, just avoid this place.

I would give this shop a –5 stars if I could. My husband took my car in for smog/​AC recharge. Two days later the «check engine» light comes on and it’s making this weird swishing sound. When I took it back they came up with problem after problem and I ended up paying $ 750 for ?. Because the noise is still there. A week or so later, my daughter took HER car in there (against my strong advice) for something minor. $ 1,100 later and her convertible top wouldn’t work. They insisted it wasn’t their fault — even though it was working just fine when she brought it in. They basically called us liars and laughed all the way to the bank — twice! HIGHLY recommend avoiding this place as they are a total scam shop. They tear your car down so you basically have no choice in paying for whatever they can think of. Either that or pay $$$ to have the car towed (in parts) somewhere else.
…ADDITIONAL EDIT…
Cherry on top re the convertible ‘failure’: They had merely unplugged the electrical system that controlled it. DON’T TRUST THESE SCAMMERS!!!