McMenamins Ruby’s Spa Grand Lodge

Terrible Terrible Terrible very rude lady at counter in rubys spa asked for stample lady said no as they closed a few minutes before so now will have to drive hour each way to get stamp
Have had good experience with other people and locations at mcmenims. I would say very lazy and rude not to give a stamp wasting 30 sec of her time she was working register today 23 june.

I wanted to get a fancy braid they offer at Ruby spa for $ 22.00. All I got was what looked like an attempt of someone twirling my hair with two rubber bands. That’s not a braid. I left very sad.

I have had a lot of facials, like once a month. One, they use great quality Emminence product from Hungary. I have been using these for years, and they are natural and smell heavenly. The facial was customized to my skin. I was super anxious as I had had a low blood sugar crash in the waiting room (they comped me the lunch that was mis-​ordered and brought me juice), but the zen touch of the aesthetician which included a scalp massage and that of my carpal tunnel computer fingers along with the aromatherapy of the products was all I needed for an hour.
A 60 min facial will cost you $ 85, but with this you get a big fluffy robe and towel to go use the outdoor soaking pool which makes this place heaven.

I have been in the industry for 10+ years and do not recommended this spa to anyone. They are unorganized, and disrespectful. I am getting married there in a month and went in for my makeup trial recently. Upon leaving they said goodbye and nothing more. Days after I checked my bank account and found that they had charged me $ 45 without telling me. After calling I found out that you pay seperately for the trial and seperately for the day of makeup. I was never informed about any of this. I have cancelled my appointments there and will not return nor reccomend them to any of my friends or guests at the wedding. There are so many steps they missed in communication.

I got a facial with Angela the week before my wedding. She made sure not to use any products that could possibly cause a reaction. I was so relaxed during the facial that I fell asleep twice! For a stressed out bride to be, that is amazing. My skin looked really fresh afterward and Angela was so nice. The spa was comfortable and clean. I really felt great afterward. Thank you so much, Angela!

The spa at Grand Lodge was very accommodating after a snafu in our appointments. Angela was extremely warm, inviting and helpful. She was also our facialist and provided a wonderfully relaxing facial. Her attitude turned a frustrating situation into a very pleasant afternoon.

This place was like amateur hour. The check-​in and out processes took forever, while the staff and front desk seemed totally overwhelmed by our group of just 3 people. My facial by Bethanny was mediocre at best… she doesn’t do extractions which HELLO is the main reason to get a facial. She used a clairasonic, which is something readily available for people. The drinks took FOREVER to get and I had to ask no less than 3 times for. I would not return to this spa.

I have spent a lot of time at the McMenamins properties, and I have a special affinity for the Grand Lodge — my first experience with Ruby’s Spa was in 2009 at the Edgefield, and I wasn’t all that impressed but after a long road trip it was great to get a massage and facial. Moving on. When I had the pleasure of getting a facial at the Grand Lodge in December of 2013 from the Spa Director, Raquel, I was hooked, her treatment skills were amazing, my skin never felt so good and she did not push any product on me or make me feel as though I needed to purchase anything. The next day I went down because I had to have the products she used on me. Again, no pressure selling, she was so knowledgeable about the Eminence product line and I was so impressed with how my skin felt I dropped a wad of cash to get cleanser, toner, a serum, a mask and a moisturizer — look the cost of products up and you’ll understand when I say I dropped a lot of cash. Worth every penny spent. Because of Raquel’s stellar treatment even through I live in the Seattle area 4 hours away I chose to continue to purchase my products from Raquel, she was amazing about shipping to my home address as well as to another McMenamins while I was in town but unable to get to Forest Grove. Why the one star you ask? Because after being a loyal client, and religiously every three months calling Raquel and getting my product fix, I called to speak with her in December of 2014 and she was no longer working there. Because I love the products so much, and even though I am able to get them elsewhere I thought I would continue to give the staff at Ruby’s the opportunity to step up and treat me the way I had been — which was clearly keeping me coming back. I read the reviews and saw Angela was touted with high regard, so I called for her hoping she could be my new go-​to girl. The gentleman who answered the phone explained she was not in yet and was booked fairly solid that day but would get her a message and to expect a call either later that evening or the following day, no problem. He then offered to have the new Spa Director Nora return my call. I told him either would have been fine with me. Here is where the 1 star adjusted review comes in. It has now been 5 days I have yet to receive a call from anyone. And I put that responsibility on the Spa Director who should be following up with her staff and anyone who is a client, especially a loyal one like me. Perhaps my business does not matter to the new management as I am not «local» — at any rate, I can get my product elsewhere and will now do so. Sad to say goodbye to my relationship with Ruby’s Spa at the Grand Lodge, excellent customer service is key to return business, Ruby’s just lost mine.

Angela is by far the best! My boss treats me to spa days often and I’ve tried the local spas in my area on the coast, but nothing has stopped me from driving an hour+ to Forest Grove for a facial from Angela! Her bedside manner is so soothing and relaxing! Love, love, love my treatments every time!

I’m so disappointed with my first and last experience at the Ruby Spa. This was a gift from my mom so it’s not like I had a monitory stake in it.
The actual foot treatment wasn’t that bad. I will say that I have a lot of experience from going to the dragon tree and this experience just wasn’t as good. The seating was uncomfortable at Ruby. Also, they only have 6 lockers to put your stuff and I was given a key to a locker which was already taken and I witnessed them trying to give out keys to other already taken lockers. Not good!
Next, you need a key to get into the soaking pool which is quit a trek to get to and the key card didn’t work. Mind you once you pass through the doors to outside where the soaking pool is located you are locked out without a working key. So here we are locked outside in a robe unable to get into soaking pool and unable to get back inside building. Not fun!
We were with a large party who had spa services and they were told to watch the outside clock to determine when it was time to have their service. The outside clock was more than an hour off.
Next I went to shower off after the soak in he pool and they didn’t provide any soap (body or hair) to wash off with.
Needless to say I will not be returning.

Best ever facial, ask for Angela! She is the real deal! Nice bubbly and great at her job! Highly recommended.

If you’re looking for a relaxing, quiet, and personable service, Ruby’s Spa at Grand Lodge is the place to be. As part of your spa service, the soaking pool is available for use — and I encourage you to take full advantage! Melanie was my massage therapist, and she did an incredible job working out knots and kinks, and being firm but not painful. Definitely an amazing value for the service you’ll receive.

Best massage ever. Rachel said as she signed out passports, best spa day ever. Everyone was super friendly and my masseuse was really good. Definatly worth the extra money. I got a heated massage table which is fabulous as I am always cold. The heat just made the massage that much more relaxing.

Raquel at Ruby’s was the best! I haven’t gotten a facial in a long time and now I feel so rejuvenated. Coming out of my facial I immediately received compliments on my glowing skin. She was great at directing me of what masque to use as well. I will for sure return to Ruby’s! Amazing experience.

I was checked in promptly and efficiently. The staff is so welcoming. It had been a few years since I had a true haircut and Malerie did not disappoint. I showed her the style I wanted and she did exactly that! She asks the right questions and listens to your wants. I am really picky about who I let cut my hair, but after Malerie did my hair for my wedding and my sister/​matron of honors hair I knew I trusted her 100% to cut my hair. What a wonderful experience and so reasonably priced. I will back.

We spent the afternoon visiting Ruby Spa @ the Grand Lodge in Forest Grove. The service was exceptional and the staff were both informative and very friendly. If you are looking for something more hoity toity such as a Dosha Spa this is not for you, but if you are looking for a superb massage, Augustine was fantastic, or a facial, Raquel was top notch, then this is the place for you. The atmosphere was relaxed and laid back, which in my book is how a spa should be. Thank you to all that helped three generations of women relax, indulge and just enjoy your special environment that you all have created. See you in a few weeks

The best freakin massage of my life was by patrick. Im a writer and my shoulders ate jacked but he was quiet and informative when i asked. So damn good.

I had THE BEST massage of my life at Ruby’s Spa. The spa staff were all super welcoming and helpful. I loved the entire spa experience. The spa alone was worth the drive from Washington! We will definitely be back!

1. If you’re looking for an amazing Aesthetician look no further than Raquel or anyone that has trained under her at Ruby’s. She’s impressively credentialed from Aesthetics Institute Portland and tenured. I believe Raquel has mastered her own approach to facials and has a broad range techniques to enhance your facial experience.
2.Customized facials using The wonderful Éminence product line, heavenly smelling ingredients.
3.The price is standard for spa services but there’s nothing standard about the services you will receive.

This is a great spa that is tuck away in Forest Grove’s amazing McMenamins Grand Lodge. The Spa is located downstairs and right next to a little café that you can enjoy tea after your massage. The massage therapists are professional, kind, and very accommodating. Bring a bathing suit so that you can go in the salt water hot tub which is AMAZING after a good massage! Make a point to visit this Spa if you’re in town.